Idiots Are Everywhere!

[YukonRog]

I must have a Disaster Magnet on me. Had the Transmission replaced on the '05 Yukon. Got home and went to file the paperwork and noticed it didn't say anything anywhere regarding the Rear Main Seal. Paid what was quoted for it though. So I called the shop and asked him if maybe he just forgot to write it on the RO. Well he went out to the shop and found the new GM Seal still in it's box. Apparently, one tech got hurt and another took over and then being short handed was pulled off it a couple times. I'm debating whether I want the transmission pulled again. Guy says he'll do it, it's his mistake. Even says he'll drive to my house to pick it up. I just don't know. It's not currently leaking. But with my Irish Luck it will start right after the 2 yr warranty runs out! Then I'd have to pay probably $400 or so... What would you do?
(singing "tied to the whippin post")

 

[George B]

Bummer!

 

[gooffeyguy]

You did pay for it though, so I'd have them do it

 

[YukonRog]

You did pay for it though, so I'd have them do it

Well I can get the refund too. How many times can you R&R a tranny?

 

[Mudsport96]

Well, if you paid for the job i would have it done. If he is willing to refund that money maybe put it off.

 

[Mudsport96]

How many times can you R&R a tranny?

In my personal experience, until the bellhousing bolt holes strip. I had a th350 years ago that gave me fits. Finally figured out it had a cracked case causing pressure to bleed from one circuit to another... but i bet i had that thing in and out a dozen times.

 

[iamdub]

I must have a Disaster Magnet on me. Had the Transmission replaced on the '05 Yukon. Got home and went to file the paperwork and noticed it didn't say anything anywhere regarding the Rear Main Seal. Paid what was quoted for it though. So I called the shop and asked him if maybe he just forgot to write it on the RO. Well he went out to the shop and found the new GM Seal still in it's box. Apparently, one tech got hurt and another took over and then being short handed was pulled off it a couple times. I'm debating whether I want the transmission pulled again. Guy says he'll do it, it's his mistake. Even says he'll drive to my house to pick it up. I just don't know. It's not currently leaking. But with my Irish Luck it will start right after the 2 yr warranty runs out! Then I'd have to pay probably $400 or so... What would you do?
(singing "tied to the whippin post")

You paid a minimum extra amount for the seal and a little extra labor to have it replaced while they were in there. Sure, you could get that money back and just forget about it until it does start to leak. But, by then, you'll be out of warranty and will have to pay full price for the replacement.

According to your sig, this rig is near 200K miles- that seal's time is coming. I'd take them up on their offer to make it right and commend them for their honesty. Pulling the trans again is nothing to be concerned about.

 

[Rocket Man]

I’d have them replace it. Almost all the cost of the job is R&Ring the trans and you won’t get that refunded but when you do replace that seal you WILL have to pay that labor which is probably $800 -$1000 or more. There’s no limit as to how many times a trans can be pulled and reinstalled.

 

[Tonyrodz]

I agree--have them do it now, rather then later.

 

[drdave81]

Yep, definitely have them do it now. Or it'll cost you more later on

 

[RaiderRodney]

Sucks man, but I agree with everyone that I'd let them do it. It's just piece of mind for the future.

 

[Joseph Garcia]

I agree with the folks above. Have them put the seal in.

The good news is that all of the bolts and linkages should come out and/or apart easily, since they were just installed, so the job should be easy and quick for the mechanics.

 

[Brandon2489]

I would let them putt it in. Also be sure to thank them for being honest about it. For that they sound like a good shop for future issues and more business by word of mouth from this scenario will surely help them out. In my experience I would pay a premium for a job just because a shop is honest and doesn't try to take advantage.

 

[YukonRog]

I would let them putt it in. Also be sure to thank them for being honest about it. For that they sound like a good shop for future issues and more business by word of mouth from this scenario will surely help them out. In my experience I would pay a premium for a job just because a shop is honest and doesn't try to take advantage.

The guy has good reviews and that's one reason I chose him. He goes out of his way to make things right. We found greasy hand prints all over the vehicle. I'm almost forgiving him on that since one of his guys almost lost a finger and another had to bounce around and cover him. But still, disposable gloves and booties are cheap. So are basic cleanliness practices. Just disappointed right now. And asking "Why me?"

 

[smcnair]

Things happen, people have bad days. Get them to put the seal in and thank them.

 

[Mudsport96]

Just disappointed right now. And asking "Why me?"

I can get you on that, but here is a reference for you.

My brothers 2011 Cruze had a bad "pcv valve" basically it is a rubber diaphragm built into the intake. So the entire intake manifold has to be replaced.
Anyway, it is even a tsb because it is a known issue, he got a letter in the mail about the symptoms and what to do about a year before it went bad. So he took it to the local dealership... under the extended warranty it was covered. He gets it back after two days, and it is still having issues.... because they changed his thermostat and upper radiator hose. So after a couple of days of him going round and round i go up there with him (he isnt very aggressive even when he is being wronged) and without being a total ass and politely as one can be when a family member is being mistreated i got the franchise owner to talk to me. He asked a few questions about how i know what the problem was, i presented him with the letter my brother had saved (thankfully) showed him a picture of what the part should look like and then he came out and looked at the car because you can see the broken/missing part.
Long story short they ended up fixing it correctly, but it was a job to get them to do what they were paid to do.

So if he is admitting to messing up and willing to fix it he is good in my book

 

[S33k3r]

The guy has good reviews and that's one reason I chose him. He goes out of his way to make things right. We found greasy hand prints all over the vehicle. I'm almost forgiving him on that since one of his guys almost lost a finger and another had to bounce around and cover him. But still, disposable gloves and booties are cheap. So are basic cleanliness practices. Just disappointed right now. And asking "Why me?"

Honestly? Sometimes it so you meet and get to know good people. It sounds like this guy is one. I know, from personal experience -- I had to have a transfer case replaced twice and resealed 4 times (2 of them were temporary seals until the second transfer case could be received) and the shop took care of everything without batting an eye.

The pain of the moment can really suck, but it is so awesome to find an honest mechanic.

 

[swathdiver]

The guy has good reviews and that's one reason I chose him. He goes out of his way to make things right. We found greasy hand prints all over the vehicle. I'm almost forgiving him on that since one of his guys almost lost a finger and another had to bounce around and cover him. But still, disposable gloves and booties are cheap. So are basic cleanliness practices. Just disappointed right now. And asking "Why me?"

Good help is hard to find these days!

 

[TollKeeper]

I personally would have the shop do it.. But I would drive it for a month first. If any problems pop with the tranny, at least then its 2 bird 1 stone. If nothing pops, than he just does the seal.

 

[YukonRog]

Good help is hard to find these days!

I'm sensing sarcasm...