2022 Yukon XL Denali

[dkboggs]

I ordered a 2022 Yukon XL Denali from a dealer in Atlanta in early January 2022. I ordered the Denali Ultimate Package with Rear Entertainment System. GM accepted my order and I’ve been getting a call from the dealer about every 2-3 weeks. But nothing has changed since January and now it’s the end of March. I’m just wondering if I’ll ever get what I want. I’m fortunate to be able to pay cash for this vehicle and I’m just would like to get opinions on what everyone is experiencing on their order. I can be patient as long as I can get my dream vehicle, I do not won’t lied to. I’d appreciate some feedback.

 

[drmoose]

did you contact Gm directly via chat?

 

[dkboggs]

did you contact Gm directly via chat?

No. How do I do that?

 

[StephenPT]

GM stopped selling units with RSE for the '22MY. There's no confirmation that it will be back for the '23MY, but having that on your order means it will never get built until GM brings that option back.

 

[drmoose]

No. How do I do that?

there is a "message us" button at the top of the page. Just hit it, and it will give you a computer chat bot. You can ask for a representative, and eventually a live person will come on. Provide them the order number, and they should be able to tell you. You can also just ask for order status to the chat bot, by typing order status, and then it will ask you for your order number. The live person can provide slightly more detail.

When my Sub was initially in their system, the chat bot would say your order has been submitted but not officially accepted. When it was accepted, the bot said, Congratulations your order has been accepted and is moving towards the production process. And when it was built, Congratulations your order has been built. A live person can give you the targeted production week (TPW), as well as shipping information once it has been built.

Site Maintenance

www.gmc.com

 

[dkboggs]

I did to the chat. GM person took my order number which I called my dealer to get, and GM said they have no record of it. But they also said they are getting tons of orders and it’s likely they do have it in their records. I have no idea about what’s going on. Frustrating!!!!

 

[R32driver]

So glad we were able to find one we really like and didn’t have to play this annoying ordering game.

Good luck on your quest, I know nothing about it.

 

[dkboggs]

Congratulations. Hope you’re enjoying it

 

[Banks22]

I did to the chat. GM person took my order number which I called my dealer to get, and GM said they have no record of it. But they also said they are getting tons of orders and it’s likely they do have it in their records. I have no idea about what’s going on. Frustrating!!!!

Your salesman should have everything, it’s most likely code 1000 which means submitted for order but not accepted. 2000 means accepted by GM. And yea there’s no RSE anymore so it won’t get accepted. Just drop that and add some aftermarket screens for half the price.

 

[drmoose]

If they have no record of it, that is a bit suspicious (to me)... if it has been submitted, the GM person should see that (I would think anyway), especially since it was 3 months ago (!!). Would make me wonder if the dealer is sitting on it, waiting for an allocation? A day or so after my dealer said they submitted it (and gave me the order number) the chat said it *** been submitted but not accepted.

 

[drmoose]

Your salesman should have everything, it’s most likely code 1000 which means submitted for order but not accepted. 2000 means accepted by GM. And yea there’s no RSE anymore so it won’t get accepted. Just drop that and add some aftermarket screens for half the price.

Oh year, any build with the RSE is not being made for the foreseeable future, so I’ve heard

 

[firsttimetahoe]

GM accepted my order and I’ve been getting a call from the dealer about every 2-3 weeks. But nothing has changed since January and now it’s the end of March.

What has the dealer been telling you every 2-3 weeks?

If the order was accepted by GM, you’d eventually get a TPW not too long afterwards. Waiting over 2+ months and still not assigned a TPW seems fishy.

It might be that your order was actually never accepted by GM. And a possibility is because you have the RSE and that’s no longer available. There is a chance that you may just have to tell your dealer to remove that option from your build order and then they’ll finally accept your order.

 

[outkastist]

What dealer are you working with? I ordered through Jim Ellis here in ATL and had a good experience.

 

[Fourtyfive]

Ordered mine in November, dealer has allocation now but says RSE will be back in April. I betting by then it won’t happen or the diesel will then go back on constraints. It’s a nightmare.

 

[BrokerThis]

@Fourtyfive better take that allocation if they are offering you it, and order without RSE and goto tablets

 

[Fourtyfive]

@BrokerThis I would but it’s going to be my wife’s and she’s not budging. I have headrest holders in my new Ram 2500 that the grandkids put their IPads in, no problem. She will probably be getting a 2023 in 2024

 

[firsttimetahoe]

Ordered mine in November, dealer has allocation now but says RSE will be back in April.

GM announced its not being offered for the rest of the model year.

By “be back in April”, they might mean after the 2022 cutoff and you’ll be on order for a 2023

Screen, Shot: GM Yanks Rear Seat Entertainment from Big SUVs

Screen, Shot: GM Yanks Rear Seat Entertainment from Big SUVs

www.thetruthaboutcars.com

 

[firsttimetahoe]

@Fourtyfive better take that allocation if they are offering you it, and order without RSE and goto tablets

You can’t even order it with RSE anymore. It’s been officially been pulled for 2022

 

[dkboggs]

UPDATE - after doing another chat with GM they looked my order number up and said it hasn’t “officially” been accepted by GM. I called my dealer in Atlanta and was told except for the RES, if I am patient enough I’ll get what I ordered. Who knows at this point!?!?!?

 

[Vinnoto1]

If you want to get a 2022 switch the ultimate package for the new reserve package. It’s everything but the RSE, it’s not coming back this year.