I haven't messed with mine in a good while but it could be "normal" when you command it hot in the rear that the door moves the opposite, you can take the rear cover off and reach the tech2 back there and observe it while you command it. The rear only has 2 controls up/down and hot/cold and you should be able to command either to 50% and they should be in the middle, then once you see which way they turn for hot/cold you should be able to set the rear for say 75deg and you should see the door move accordingly, if it won't stay on 75 and just goes straight to cold then the head control is not programmed right or one of the roof sensors is goofy. I fought with that thing for good while when I replaced the head control unit in the summer it cooled just fine but when it came winter time it would only heat if set to 100% heat I think it's 90deg, if I set it to 89 it would just go all the way to cold, turned out the head unit had the wrong calibration, before it was reprogrammed it showed the outside temp afterwards it did not and I never messed with it again, I set it to 74 or 76 (auto) and it works great. I don't need to touch it again until it gets hot out.