Good news/Bad News... Tahoe Built.

[ChemEng]

@ChemEng when I picked up mine, my dealer gave me a letter to sign acknowledging that they will install the heated steering wheel once it's available. So yes they will / should install them free for you, too,since it's GM controlled not dealer by dealer.

I will ask for that letter.

Actually when I placed my order it said "no heated steering available" so I just assumed i would never get that feature. At least now I might some day get it...

Does anyone know what is involved in "installing a chip" later? I have never cracked open a module before, but i assume there arent plug and play chip sockets. Do they have some way of soldering or do they replace the whole board? I assume there are multiple functions per module so wont this just waste more "chips"?

I just can't picture how this process works....

 

[Randy2876]

My dealer doesn’t tell me anything but I’ve found out through GM I have a TPW of 3/28 lol. It’s weird. The person I spoke to at GM actually said it’s frustrating that people tell them their dealer isn’t giving them info because a lot of people end up cancelling their orders when GM has accepted it. But I guess the dealers don’t care because I haven’t heard of a single one having a hard time selling these before they come in.

G.M. was kind enough to put me on a list. I get an automated update on my production status once a week. I've been at 1100 for more than 4 months. They tell me because I want the Premiere equipped with the Premium package...they just aren't producing them. There are some Tahoe's being produced, just not the one that I wanted. I might have stuck it out if my dealership had been willing to tell me how many allocations they are receiving and how many were ahead of me...but they just won't. I complained to G.M. about this many times, they just keep telling me that my dealer is the best source of information...not! I simply can't understand why they would not be willing to share the most basic information, even if it drives customers away. I guess these days there are more customers than new vehicles.

 

[Eusibius2]

@ChemEng you'll get an entirety new steering wheel, to replace your current one. Supposedly the missing chips are inside it.

No idea how they are going to do the front /rear park assist. Not entirely sure it's worthwhile, to be honest. But that's just my 2c, and my 22 Z71 includes it.

 

[Baja_Bob]

The same heated steering wheel and park assist are installed as previous models but the control module is missing, once the modules become available the dealer will plug them into the harness controlling that feature.

 

[firsttimetahoe]

I simply can't understand why they would not be willing to share the most basic information, even if it drives customers away.

that's the only reason. maybe they hope you'll wait it out.

 

[ChemEng]

So, i called Chevy for my weekly check-in and they told me it is on the train in Virginia...

interesting that it went from texas to virginia, but will then need to go south to North Carolina.

Does anyone have an east-coast rail map for GM transport? Would be interested to see how the transport works.

 

[ChemEng]

So after ZERO communication for 3 months my sales person calls me yesterday and says I need to come in immediately to "fill out paperwork" because the tahoe will be delivered any day now.

I told them I would just do the paperwork when it comes in and they told me that the $1000 non refundable deposit I put down does not reserve the car and that once it is delivered they would sell it to the first guy who walks in.

Then to top it off they add $700 of "mandatory dealer accessories" in the finance office (floor mats, tint and nitrogen... super overpriced and none of which I want). This is after telling me that they didn't charge a market adjustment or have mandatory accessory packages. I told him that my previous sales guy told me differently and he shrugged and basically said take it or leave it.

Then after I sign they tell me to expect up to 4 weeks for it to be delivered. A$$holes.

Ordering this tahoe has been a miserable experience all around.

 

[firsttimetahoe]

So after ZERO communication for 3 months my sales person calls me yesterday and says I need to come in immediately to "fill out paperwork" because the tahoe will be delivered any day now.

I told them I would just do the paperwork when it comes in and they told me that the $1000 non refundable deposit I put down does not reserve the car and that once it is delivered they would sell it to the first guy who walks in.

Then to top it off they add $700 of "mandatory dealer accessories" in the finance office (floor mats, tint and nitrogen... super overpriced and none of which I want). This is after telling me that they didn't charge a market adjustment or have mandatory accessory packages. I told him that my previous sales guy told me differently and he shrugged and basically said take it or leave it.

Then after I sign they tell me to expect up to 4 weeks for it to be delivered. A$$holes.

Ordering this tahoe has been a miserable experience all around.

That’s ridiculous. Was this the salesperson who told you all of this or was there any manager involved? I really don’t know how the car dealer business works but maybe this guy was trying to make an official sale before the end of the month?

And just to clarify - you paid for the car (not sure if you paid cash or used financing) before you can even see it in person? That seems to be not very ideal

 

[ChemEng]

That’s ridiculous. Was this the salesperson who told you all of this or was there any manager involved? I really don’t know how the car dealer business works but maybe this guy was trying to make an official sale before the end of the month?

And just to clarify - you paid for the car (not sure if you paid cash or used financing) before you can even see it in person? That seems to be not very ideal

I have been through 3 sales people since this started. So the original guy is long gone. I pulled out the signed build sheet but they said that did not include "other fees".

I think they have to start paying some kind of depreciation or fees on the car until I buy it, so obviously they want to pawn that cost off on me. I went with this dealer because they didn't have a market adjustment and they have the highest throughput and therefore the most allocations. And yes I paid for it without seeing it. They threatened that not paying for it now would mean I was passing on it and they would sell it to the next guy.

 

[Eusibius2]

That is super shady.... Contact the BBB and maybe your state to see if that's even legal. I wouldn't be surprised if your warranty starts when you sign vs when you take delivery. Same with Onstar and sat radio offers.

 

[WalleyeMikeIII]

So after ZERO communication for 3 months my sales person calls me yesterday and says I need to come in immediately to "fill out paperwork" because the tahoe will be delivered any day now.

I told them I would just do the paperwork when it comes in and they told me that the $1000 non refundable deposit I put down does not reserve the car and that once it is delivered they would sell it to the first guy who walks in.

Then to top it off they add $700 of "mandatory dealer accessories" in the finance office (floor mats, tint and nitrogen... super overpriced and none of which I want). This is after telling me that they didn't charge a market adjustment or have mandatory accessory packages. I told him that my previous sales guy told me differently and he shrugged and basically said take it or leave it.

Then after I sign they tell me to expect up to 4 weeks for it to be delivered. A$$holes.

Ordering this tahoe has been a miserable experience all around.

Well, you have options. If you truly did all the paperwork, and are the legit owner of the truck now (which, BTW, is not possible, because the dealer has to complete the Pre Delivery Inspection and certify to GM they did it before they can sell it to you), you will get a survey from GM, and you can rate the dealer really low on it. This hurts the dealer more than anything else…as it affects how many allocations they get in the future. You can possibly use this knowledge to negotiate with the dealer back to where they promised you. You can also suggest you will file some reviews with things like yelp, dealer rater, etc, outlining your experience. They gave you the bait and switch. And, at least in my state, it is illegal to add mandatory accessories…sounds like maybe a phone call to the dealership general manager is warranted. Maybe just speak with him/her and convey your experience. Be nice, factual, and assertive…but always remain courteous, and just explain your expectations.

Furthermore, how can you possibly own this vehicle when the Manufacturers Statement of Origin is in the truck on the rail car. They can’t transfer title to you until that thing is in their hot hands….

 

[ChemEng]

Well, you have options. If you truly did all the paperwork, and are the legit owner of the truck now (which, BTW, is not possible, because the dealer has to complete the Pre Delivery Inspection and certify to GM they did it before they can sell it to you), you will get a survey from GM, and you can rate the dealer really low on it. This hurts the dealer more than anything else…as it affects how many allocations they get in the future. You can possibly use this knowledge to negotiate with the dealer back to where they promised you. You can also suggest you will file some reviews with things like yelp, dealer rater, etc, outlining your experience. They gave you the bait and switch. And, at least in my state, it is illegal to add mandatory accessories…sounds like maybe a phone call to the dealership general manager is warranted. Maybe just speak with him/her and convey your experience. Be nice, factual, and assertive…but always remain courteous, and just explain your expectations.

Furthermore, how can you possibly own this vehicle when the Manufacturers Statement of Origin is in the truck on the rail car. They can’t transfer title to you until that thing is in their hot hands….

This is great advice.

So I will ensure
1. Warrenty and "free trials" etc begin when the keys are handed over.
2. I will write truthful negative reviews on the applicable sites and dealer survey.
3. Talk to the dealership Gen manager to "verify" all the "policies" they forced me into.

If the vehicle is delivered next week with no damage as expected then I will be relatively happy. I secured a 2.49% interest rate and I was worried it would go up more next week due to the fed hike, so on the up side I locked that in. I just need that 3rd row so I can safely (and legally) pick all 3 of my kids up from school in car seats.

If this delivery drags out for weeks or the vehicle has transport damage then I am in a pickle.

 

[WalleyeMikeIII]

This is great advice.

So I will ensure
1. Warrenty and "free trials" etc begin when the keys are handed over.
2. I will write truthful negative reviews on the applicable sites and dealer survey.
3. Talk to the dealership Gen manager to "verify" all the "policies" they forced me into.

If the vehicle is delivered next week with no damage as expected then I will be relatively happy. I secured a 2.49% interest rate and I was worried it would go up more next week due to the fed hike, so on the up side I locked that in. I just need that 3rd row so I can safely (and legally) pick all 3 of my kids up from school in car seats.

If this delivery drags out for weeks or the vehicle has transport damage then I am in a pickle.

Do you actually “Own” it now? Like you have a bill of sale and it is securing a loan already?

Question: who holds the insurance on it at this instant? Seems like it’s a bit risky if you now own it…which, like I said really isn’t possible, since the MSO needed to transfer title to you is on the train with the truck.

I’d venture a guess the lender would be none too happy knowing how this dealer did this deal…since you promised a lien on something you don’t legally own yet…

 

[altona]

Technically warranty begins when the vehicle is reported sold by the dealer, or put in service as a demo.

 

[altona]

And the MSO is never shipped with the vehicle.

 

[ChemEng]

Do you actually “Own” it now? Like you have a bill of sale and it is securing a loan already?

Question: who holds the insurance on it at this instant? Seems like it’s a bit risky if you now own it…which, like I said really isn’t possible, since the MSO needed to transfer title to you is on the train with the truck.

I’d venture a guess the lender would be none too happy knowing how this dealer did this deal…since you promised a lien on something you don’t legally own yet…

I can scan and redact the contract if it helps, but I signed an "irriversable" purchase contract. It has the vin number etc... on it. I secured a loan with a bank through the dealer and have my first payment due on the 9th.

I dont believe i have a bill of sale but had to sign a "power of attorney" for them to transfer the title on my behalf. I am out now but when I get home I'll make a list of the documents.

I asked them about insurance and they said their insurance will cover it until I get the keys.

With my luck the transport guy will run over a little old lady and I will be on the hood for manslaughter.

 

[ChemEng]

Duplicate.

 

[WalleyeMikeIII]

I can scan and redact the contract if it helps, but I signed an "irriversable" purchase contract. It has the vin number etc... on it. I secured a loan with a bank through the dealer and have my first payment due on the 9th.

I dont believe i have a bill of sale but had to sign a "power of attorney" for them to transfer the title on my behalf. I am out now but when I get home I'll make a list of the documents.

I asked them about insurance and they said their insurance will cover it until I get the keys.

With my luck the transport guy will run over a little old lady and I will be on the hood for manslaughter.

You don’t need to send me any docs, sounds like you signed a binding purchase agreement…but I’m still not sure how the lender would issue the funds without the security on the loan, but I guess as long as you pay them, they aren’t gonna care.

Still feel like this dealer did a pretty shady deal. I’d definitely have a convo w/ the General Manager about how it left you feeling about the transaction….

 

[ChemEng]

Just found this on Google reviews. Apparently talking with the GM won't help:

Check out this review of Sir Walter Chevrolet Company on Google Maps

Google Maps

Find local businesses, view maps and get driving directions in Google Maps.

goo.gl

 

[WalleyeMikeIII]

I’d call that number…and consider calling the owner!