68lemans462
TYF Newbie
- Joined
- Feb 23, 2010
- Posts
- 19
- Reaction score
- 3
For those considering a Blackbear tune, I thought I would provide my experience in dealing with this company.
First and foremost, this company WILL NOT TAKE OR RETURN YOUR PHONE CALLS, nor will they provide much/any detail about what they actually do. I left 3 voicemails asking for a call back and NONE WERE EVER RETURNED! Hey Blackbear - why take messages or even have a phone number if you have no plans to take or return calls? Blackbear's excuse for not taking my call is that they have no cell service at their location...
Please, get a goddamn phone and attempt to be a legit business. I find this to be particularly disturbing and atrocious from a customer service perspective. Instead of spending 5 minutes on the phone, you as a customer will be involved in a series of back/forth email conversations which contain limited information and seem hurried. If Blackbear wants to turn their customers away, this is a fantastic way to do it. The funny thing about it is that they seem to boast about their customer service.
I went with the cable tune. This is a waste of $ in my opinion for a stock truck, although I can see value in a modified vehicle. I feel that I would have had the exact same tune if I had gone with the "traditional" and it would have been cheaper. No information about the data collected in the scan tune was provided to me, even after I asked. I had read that some problems with the vehicle can be identified during the cable tune and was curious about the findings...
As to the tune itself, it did wake the truck up a little bit but I'm still unsure if this is worth it. I asked Blackbear what they actually did with the tune (what was modified) and they said "a bunch of stuff" in the hurried email I received... Aside from shift points, I couldnt tell ya what they did, they leave these details a mystery to their customers. If you want to know what they are actually doing to the truck/tune, GOOD LUCK you wont find out.
All in all, I'd look hard at their competitors if I could do this over again. - I wish I would have. Customer service is important to me and THANK GOD I didnt have a problem. If I would have I would have been out to sea without a paddle. I'll be spreading the word about this as much as I can, I really wish I would have read feedback like this prior to plopping down several $100 dollars.
I'll say that all-in-all the tune was worth it, but I like to speak with folks that do things like this to my vehicles. I have worked with a very well known quadrajet builder in the past, Cliff Ruggles (http://www.cliffshighperformance.com/). Despite the fact that he has almost a year wait for his carb tuning/rebuilds and an extreme workload, he always takes the time to TALK with his customers, understand their needs, and deliver what is being asked for. I have sent him TONS of business over the years as a result. I'd have a hard time giving the same recommendation to blackbear.
First and foremost, this company WILL NOT TAKE OR RETURN YOUR PHONE CALLS, nor will they provide much/any detail about what they actually do. I left 3 voicemails asking for a call back and NONE WERE EVER RETURNED! Hey Blackbear - why take messages or even have a phone number if you have no plans to take or return calls? Blackbear's excuse for not taking my call is that they have no cell service at their location...
Please, get a goddamn phone and attempt to be a legit business. I find this to be particularly disturbing and atrocious from a customer service perspective. Instead of spending 5 minutes on the phone, you as a customer will be involved in a series of back/forth email conversations which contain limited information and seem hurried. If Blackbear wants to turn their customers away, this is a fantastic way to do it. The funny thing about it is that they seem to boast about their customer service. I went with the cable tune. This is a waste of $ in my opinion for a stock truck, although I can see value in a modified vehicle. I feel that I would have had the exact same tune if I had gone with the "traditional" and it would have been cheaper. No information about the data collected in the scan tune was provided to me, even after I asked. I had read that some problems with the vehicle can be identified during the cable tune and was curious about the findings...
As to the tune itself, it did wake the truck up a little bit but I'm still unsure if this is worth it. I asked Blackbear what they actually did with the tune (what was modified) and they said "a bunch of stuff" in the hurried email I received... Aside from shift points, I couldnt tell ya what they did, they leave these details a mystery to their customers. If you want to know what they are actually doing to the truck/tune, GOOD LUCK you wont find out.
All in all, I'd look hard at their competitors if I could do this over again. - I wish I would have. Customer service is important to me and THANK GOD I didnt have a problem. If I would have I would have been out to sea without a paddle. I'll be spreading the word about this as much as I can, I really wish I would have read feedback like this prior to plopping down several $100 dollars.
I'll say that all-in-all the tune was worth it, but I like to speak with folks that do things like this to my vehicles. I have worked with a very well known quadrajet builder in the past, Cliff Ruggles (http://www.cliffshighperformance.com/). Despite the fact that he has almost a year wait for his carb tuning/rebuilds and an extreme workload, he always takes the time to TALK with his customers, understand their needs, and deliver what is being asked for. I have sent him TONS of business over the years as a result. I'd have a hard time giving the same recommendation to blackbear.
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