Dealer not honoring warranty work..2018 5.3 Yukon issues

[RST Dana]

You can file a complaint with the BBB. Then someone from GM will contact you that can offer assistance. Even assist with dealing with your dealer.

 

[BlackBearPerf]

@BlackBearPerf --just curious about this remark. True?

As mentioned above we utilize multiple methods to ensure that there is no trace of the tune on the ECM and to date, have had no warranty issues with any customer that has appropriately utilized our service. More specifics on how it works I can check and see if Justin (the tuner) minds sharing, and will update this response.

 

[smokey_mountain]

Thank you for posting. I will find out exactly, RPM Motorsports are heavily invested in the GM tools for engines and transmissions as they are high performance tuning for GM vehicles. RPM Technician mentioned that AFIT was an older way of measuring it, GM now uses a new tool (name escapes me at the moment but I will find out). I am sure your point is valid about DTCs need to be thrown and none in my case. I read conspiracy theories about increased thresholds on DTCs, etc. but I hope DTCs are regulated by the EPA and not by GM, because if by GM-only we will never know what those thresholds are. There are several posts even on this forum where owner says his O2 was running rich and zero DTCs in the system.
At the bottomline, my 2018 8-month old truck hesitates and unstably idles and GM says "all within the spec and this is how it is supposed to be". As @Bob2C mentioned mounts replacement helps for 3-4 months or longer and than hesitant idle destroys mounts. In my case dealers are saying no need to replace mounts your truck is perfect.

Like I said, if you really had an injector problem there WOULD be DTCs. There are so many DTCs now for slightly off fuel trim and such that there is absolutely no way there is a problem with those injectors and you don't have a DTC. What equipment is this shop using to test the injectors? Those numbers you posted in the first page look nothing like I've ever seen from the AFIT, which is the proper tool to test these injectors. If they aren't using an AFIT with the appropriate SIDI DMU and connector adapter for 17+ (which altogether costs upwards of $5000) then those numbers are absolutely meaningless.

 

[smokey_mountain]

Thanks, did you mean file with BBB for GM or for the dealer. I filed for the dealer, but dealer responded to BBB saying, we did everything by GM manuals, no issues found.

You can file a complaint with the BBB. Then someone from GM will contact you that can offer assistance. Even assist with dealing with your dealer.

 

[smokey_mountain]

What everyone on GM side fails to see - why would I be spending 5+ days of PTO and $300+ of my money trying to solve the problem if my truck was perfect, the most precious asset is time. If I did not have the problem, I would not waste my time sitting at dealerships, on the phone, and driving to 4 different shops... 60+ miles one way...

This forum is fantastic as you guys give me hope that somehow I do not have to lose boatload of money in trading in...

 

[OR VietVet]

The squeaky wheel gets the grease.

 

[GTNator]

What everyone on GM side fails to see - why would I be spending 5+ days of PTO and $300+ of my money trying to solve the problem if my truck was perfect, the most precious asset is time. If I did not have the problem, I would not waste my time sitting at dealerships, on the phone, and driving to 4 different shops... 60+ miles one way...

This forum is fantastic as you guys give me hope that somehow I do not have to lose boatload of money in trading in...

Definitely don’t trade it in. That might sound good when frustrations run high but I would keep pressing to get more details on those “specs”. Try different paths to connect with different people at GM. PM GM Customer service here, go to their social media sites and contact service there, call GM again.

But I would also push the logic you stated above, why would you take time off work and spend all this time and money to try to fix something that isn’t there? Don’t fall back into the trap of is it within specs or not, go for the obviously something is wrong but the dealer is not capable of measuring/detecting it angel.


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[Sarah_279]

Car manufacturers want people to use the BBB because it's free. They love the BBB. However, if you hire a consumer attorney and file for a repurchase of the vehicle, and the attorney takes your case, GM has to pay for it. Things will escalate more quickly (and likely, more in your favor) when GM has to start coughing up money to get you to "go away."

If your truck is 8 months old you might still be in the window for lemon law depending on the regulations in your state. I think I read in one of your earlier posts that you've had it in 4 times for the same issue - that alone qualifies you in most instances. The details like whether your truck falls within the "parameters of spec" might not even matter once your case lands on the right person's desk.

I got a full buyback of my '18 Cadillac XT5 this summer and I was able to take the check and put it twords my Tahoe. It had tons of issues that "could not be reproduced" at the dealer (and some that could) but sometimes the non-reproduceable issues are not relevant in consumer law. It's a situation where - You're the customer and you're not happy with your brand new vehicle. Sounds too simple to be true. But in my case, the firm I used has direct contacts at GM that I would have never had access to by calling 1-800 numbers or posting on social media. I had a repurchase offer in a matter of weeks compared to back and forth negotiations for settlements with the BBB. (which is their specialty, convince you to take a few-thousand-bucks-handout and keep your faulty vehicle)

Side note - I was taking the Cadillac to a dealer 90 miles away in Cleveland to try to get satisfaction. And I did this trip to the dealer at least 9 or 10 times ... (they gave me loaners but it still sucked, luckily I was able to get half days from work. It makes you feel like you're jumping thru hoops at the GM circus) It was a massive PITA but it showed I was serious and I wasn't going to give up. The stacks of service department paperwork I had was what got me out of that car.

TL;DR - Don't trade it in and lose money. Sometimes you gotta play their game.

 

[Lazy J]

Take to another dealer and get a second opinion. Also ask to get the regional GM rep involved.

I have a 2018 Chevy Tahoe with rough idle. Dealer says this one is normal also. Didn't know I had an engine with a racing cam that smooths out above 1500 rpms. This started after vehicle had 12000 miles. Seems to be a common problem. Definetly get Regional GM rep. involved or have GM buy it back under the lemon law.

 

[smokey_mountain]

I did talk to the lemon law attorney, I bought this car as GM company car (ironically) it was titled to GM before me for 4 months. Apparently in pro-business NC it disqualifies me from lemon law claim. I think GM and dealers know that and that is why they are not concerned. This is what Hendrick Service Manager named Rick told me laughing Impertinently to my face - we will drown you in the paperwork, go ahead complain to attorney general, BBB, GM...

I am taking it next week to Charles Boyd Chevy 70 miles away. If they are not willing to fix it, then I am afraid I am out of ideas.

If I only had Lemon Law on my side this truck would have been fixed by now. GM has a special line and contacts for Lemon Law clients and they handle them differently.

 

[TahoeFL2017]

Google "consumer protection" in your county/state, they should have an office that can assist.

They is also a licensing agency for car dealers, only thing that worked for me was hitting the dealer from EVERY angle - Yelp, Facebook, GM complaint, county and state complaint, and being relentless on BBB.

Dealer DEFINITELY does not want the state licensing agency or attorney general involved, don't play nice, it will get you nowhere, been there done that.

 

[rrosen]

Wanted to ask for advice from folks here. My truck has rough idle. It has been to the dealers 4 times now, their diagnostic - "all within GM spec" . Took to an independent but GM-certified mechanic, they quickly measured injector balance using GM equipment, documented and tried again with the dealer to get bank 2 injectors replaced... Well no dice. Dealer says, do not care what that GM-certified mechanic wrote, in my tests (they refuse to disclose what tests they did) but all within "GM spec".
Any thoughts on where to go, truck is 8months old and in full warranty... I already regret buying GM-made vehicle but depreciation is mad on American cars to trade it in...

 

[rrosen]

Tell dealer you plan to lemon the vehicle if they can't correct the issue.

 

[TahoeFL2017]

FEES: (Additional fees per plate issued will be due in counties that require Regional Transit Authority,*RTA, Tax) Dealer License Certificate: $90.00 Please contact an Inspector in the County you plan to open your Factory Branch License Certificate: $130.00 Dealership. Call between 8:00 & 10:00am Monday through Friday. Manufacture License Certificate: $195.00 ____ District I Greenville (252) 752-4435 Sales/Factory Representative: $20.00 ____ District II Fayetteville (910) 486-1331 Dealer Plate (first five plates): $36.00 each plate ____ District III Raleigh (919) 816-9194 Each Additional: $18.00 each plate ____ District IV Greensboro (336) 256-2024 Dealer Transporter Plate: $18.00 each plate ____ District V Winston-Salem (336) 767-8808 Temporary Markers: $25.00 per set of 25 ____ District VI Huntersville (704) 331-4500 *RTA Fees-Randolph $1, Wake/Orange/Durham $15 ____ District VII Asheville (828) 782-9640

For complaints against businesses or individuals suspected of being involved in fraudulent or other questionable activities, fill out and submit an official complaint/investigation form to the address on the form or to an N.C. Division of Motor Vehicles License & Theft office.

The License & Theft Bureau will review the complaint and determine the most appropriate action.

 

[scrap]

GM Specs? When my 07 Avalanche with the 4/8 V8 was brand new, it used a quart of oil every 1000 miles. Told not to worry, it was within GM Specs!

 

[smokey_mountain]

Yes, thank you, filed this complaint yesterday with NC DMV. I am taking it to the max level possible, problem is that all complaints are against the dealer but Hendrick GMC blames GM, saying GM tells to stop testing once there are no codes for the car... Rough idle that is documented by two mechanics and myself does not count as defect because there are no codes...

FEES: (Additional fees per plate issued will be due in counties that require Regional Transit Authority,*RTA, Tax) Dealer License Certificate: $90.00 Please contact an Inspector in the County you plan to open your Factory Branch License Certificate: $130.00 Dealership. Call between 8:00 & 10:00am Monday through Friday. Manufacture License Certificate: $195.00 ____ District I Greenville (252) 752-4435 Sales/Factory Representative: $20.00 ____ District II Fayetteville (910) 486-1331 Dealer Plate (first five plates): $36.00 each plate ____ District III Raleigh (919) 816-9194 Each Additional: $18.00 each plate ____ District IV Greensboro (336) 256-2024 Dealer Transporter Plate: $18.00 each plate ____ District V Winston-Salem (336) 767-8808 Temporary Markers: $25.00 per set of 25 ____ District VI Huntersville (704) 331-4500 *RTA Fees-Randolph $1, Wake/Orange/Durham $15 ____ District VII Asheville (828) 782-9640

For complaints against businesses or individuals suspected of being involved in fraudulent or other questionable activities, fill out and submit an official complaint/investigation form to the address on the form or to an N.C. Division of Motor Vehicles License & Theft office.

The License & Theft Bureau will review the complaint and determine the most appropriate action.

 

[smokey_mountain]

BTW, I have run to the end of the rainbow with GM customer support. This message #14 and they are all cookie-cutter the same, we are not interested in helping you... Think before you buy next GM vehicle. When I had an issue with my Lexus 7 years ago, dealership General Manager stopped by my house to apologize for his service team and he really went out of his way to even give me a ride home next day, I did not even have to ask for any of that.

From: [email protected]
Subject: RE: [EXTERNAL] Re: Re: Help with rough idle diagnostics...
Date: November 14, 2019 at 08:29:26 EST
To:
Reply-To: [email protected]



Your frustrations are understood, Sir. I am truly sorry for not being able to provide you with a different outcome. As previously mentioned, I have thoroughly documented all of your feedback on this matter within your case, so our internal teams are made aware of your ownership experience. If you have any other questions or concerns, please let me know.

Chelsea T.

 

[swathdiver]

BTW, I have run to the end of the rainbow with GM customer support. This message #14 and they are all cookie-cutter the same, we are not interested in helping you... Think before you buy next GM vehicle. When I had an issue with my Lexus 7 years ago, dealership General Manager stopped by my house to apologize for his service team and he really went out of his way to even give me a ride home next day, I did not even have to ask for any of that.

From: [email protected]
Subject: RE: [EXTERNAL] Re: Re: Help with rough idle diagnostics...
Date: November 14, 2019 at 08:29:26 EST
To:
Reply-To: [email protected]



Your frustrations are understood, Sir. I am truly sorry for not being able to provide you with a different outcome. As previously mentioned, I have thoroughly documented all of your feedback on this matter within your case, so our internal teams are made aware of your ownership experience. If you have any other questions or concerns, please let me know.

Chelsea T.

Hey Dmitry, where do you live? Why not get with someone more knowledgeable about autos and have them check it out with you? Live in Florida by chance?

 

[avalonandl]

The 6.2 Direct inject engine in my Camaro SS has a lumpy idle.

Replacing 2 injectors MAY fix the issue OP is having.

I would run several bottles of Techron 2 Fuel injector cleaner. Available at Costco for less than 20 bucks first.

 

[RST Dana]

Thanks, did you mean file with BBB for GM or for the dealer. I filed for the dealer, but dealer responded to BBB saying, we did everything by GM manuals, no issues found.

GM would be the best.