I've had one real bad experience with a reputable Ford dealer.
I bought a new limited last edition of the last 2019 Ford flex with the 375-twin turbo V6 with all the bells and whistles.
A car that my wife hated immensely and I loved tremendously because of that, she called the mini hearse.
It had 13,000 miles on it when air-conditioning started getting sort of weak. Took it to the dealer their service manager said that the temperature sensor probably needed to be replaced in the dash is probably the culprit and needed to be replaced under warranty. So we went on motorcycle a trip for a week in the Smoky Mountains in Cherokee North Carolina left the flex at the dealership.
Stop at the dealership on a Saturday afternoon right about quitting time on our way back home. Service manager was gone
all mechanics left and the secretary didn't know much about what was going on but let me go in and see my Ford flex in the mechanics bay.
I can't really find the right word to describe the feelings I felt when I saw it. The dash was laying on the concrete floor of the shop bay. Part laying everywhere, scratch on the right and left front fender looks like from a belt buckle. Wires cut instead of unplugged.
View attachment 473222View attachment 473223View attachment 473224View attachment 473225I didn't get mad just say extremely disappointed. My wife said I looked like I was in shock and probably that's a good way to describe it.
Called up the dealership and made an appointment with the manager. I bought several vehicles from them, but I was just another anonymous customer. As I tried to explain in a civilized manner what I found in his mechanics bay with pictures in my hand I explained to him that this vehicle will never be in my driveway again and you're going to have to purchase it back from me. He acted surprised and knew nothing about, but he steps on his tongue later when he said he helped them get the dash out the car and if I had not witnessed it I would've never known.
Well that was the end of that no more discussion. I sent the pictures to my brother who is a lawyer and call Ford and explain the situation.
The next day he called for me to bring the title, and he had a
View attachment 473226 check waiting for me.
That is what worries me about an engine replacement. Sometimes even the ones you trust the most will screw you the worst.