Is BBP on vacation?

[Charlie207]

Just checking in to see if the shop is closed for a summer break, or if they just have a larger than normal backlog of work?

 

[Joseph Garcia]

Good question. I sent them an inquiry almost a week ago via their email portal, after talking to someone there on the phone. I have not heard back from them yet, so I'm assuming that they have a backlog of work.

 

[NYBRD]

Hearing back and then getting a new flash sent over has over taken forever for me atleast.... been like this for atleast a year ‍ they gotta be swamped

 

[Charlie207]

Good question. I sent them an inquiry almost a week ago via their email portal, after talking to someone there on the phone. I have not heard back from them yet, so I'm assuming that they have a backlog of work.

Yeah, same assumption. I sent them a log file after my LT header install, and it's been a few weeks. I've just been driving around (babying the throttle) with the CEL on, but aren't sure if there's negative wear/tear on the engine by not having the correct tune to deal with the more lean A/F.

Can the ECU correct for it with the stock MAP & MAF if I have it tuned for the larger cam and injectors already installed?

 

[Doubeleive]

I'm sure that since global b has been cracked they picked up a bit of business, just guessing anyway
2-weeks to 30 days has been the norm if you get something quicker feel special.

 

[Charlie207]

I'm sure that since global b has been cracked they picked up a bit of business, just guessing anyway
2-weeks to 30 days has been the norm if you get something quicker feel special.

When I did my 6.0 swap last summer they were responding within hours. It was incredibly helpful to send and receive multiple tunes in a couple days.

 

[SpareParts]

When i had a tune done by BB. Sometimes it took 3 weeks or so to get a reply.

 

[Doubeleive]

I would guess some of the tunes could be really easy to do a quick edit and send, depending on what a person is requesting.
on the newer stuff info has to be sent over to efi to decode/decipher before it can even be accessed

 

[BlackBearPerf]

We have been busier than normal for a while now. We appreciate everyone's patience and continued support!

 

[Joseph Garcia]

We have been busier than normal for a while now. We appreciate everyone's patience and continued support!

I can certainly understand that busy times push back turnaround times, and patience is needed.

But an acknowledgement reply of receipt of the customer's inquiry/request would be a good customer/supplier communication effort, though.