Good news/Bad News... Tahoe Built.

[firsttimetahoe]

I secured a loan with a bank through the dealer and have my first payment due on the 9th.

Assuming your car isn’t in your possession by then, is that even legal?

 

[ChemEng]

So I just looked over the papers again. The loan paperwork is signed but the sales agreement is filled out but not signed (at least my copy isn't).. there is a line that says "I certify that I took possession of the vehicle on 3/25" which clearly didn't happen...

So.... yeah.... if I were a bank I wouldn't give a loan to someone who wasn't in possession of the collateral.

If the vehicle is delivered this week with no damage then it's fine. If this drags on or there are issues on delivery then I won't sign and I'll have to deal with this mess.

 

[WalleyeMikeIII]

Did you sign a contract that has the verbiage:
“I certify that I took possession of the vehicle on 3/25”?

 

[firsttimetahoe]

If the vehicle is delivered this week with no damage then it's fine. If this drags on or there are issues on delivery then I won't sign and I'll have to deal with this mess.

Not to sound like an *ss but it’s sounds like you already did sign.

I hope for your sake the car gets there ASAP, it’s in 100% condition, you take the keys and you never go back.

But if there are delays or even worse there are issues…I don’t know what you can do other than you may have to lawyer up.

 

[ChemEng]

Did you sign a contract that has the verbiage:
“I certify that I took possession of the vehicle on 3/25”?

Honestly the guy was a magician. Forms were flying around and I was trying to ask questions and deflect paint protection and other addons... I don't remember signing that particular form. They do this every day and I do this every 10 years, clearly they took advantage of me.

I hate this crap, I just want a 3rd row so I can pick up all of my kids from school in proper car seats.

 

[WalleyeMikeIII]

Honestly the guy was a magician. Forms were flying around and I was trying to ask questions and deflect paint protection and other addons... I don't remember signing that particular form. They do this every day and I do this every 10 years, clearly they took advantage of me.

I hate this crap, I just want a 3rd row so I can pick up all of my kids from school in proper car seats.

I feel ya bud. Hang in.

This may be a point of leverage you have:
The finance manager basically concocted fraudulent forms, and coerced you into signing them…

Guessing the lenders this dealership uses wouldn’t be really happy about that, and maybe state regulators either…

May be worth bringing that up if you decide to try and negotiate back to the promised pricing and such…

Or, assume all is about to go well, you get your vehicle soon, and you chalk it up to experience. Still may be worth reaching out to the dealer Owner..l looked their website up, they seem proud of their history…

Good luck, hope you end up in that Tahoe and love it!

 

[ChemEng]

I feel ya bud. Hang in.

This may be a point of leverage you have:
The finance manager basically concocted fraudulent forms, and coerced you into signing them…

Guessing the lenders this dealership uses wouldn’t be really happy about that, and maybe state regulators either…

May be worth bringing that up if you decide to try and negotiate back to the promised pricing and such…

Or, assume all is about to go well, you get your vehicle soon, and you chalk it up to experience. Still may be worth reaching out to the dealer Owner..l looked their website up, they seem proud of their history…

Good luck, hope you end up in that Tahoe and love it!

Thanks for the well wishes. Honestly I am fortunate enough to not be hurting for money, but I hate being taken advantage of, it tears me up. I am really big on integrity. Normally I would just take my business elsewhere but this whole supply chain situation has me bent over a barrel.

Like you said. If it shows up in perfect condition and I drive it off the lot this week then it's no big deal. So fingers crossed.

 

[firsttimetahoe]

Thanks for the well wishes. Honestly I am fortunate enough to not be hurting for money, but I hate being taken advantage of, it tears me up. I am really big on integrity. Normally I would just take my business elsewhere but this whole supply chain situation has me bent over a barrel.

Like you said. If it shows up in perfect condition and I drive it off the lot this week then it's no big deal. So fingers crossed.

I’d personally reach out to Chevy/GM and file a formal complaint. This is ridiculous. You’re clearly a waiting and willing purchaser for their brand. You never know what happens. Maybe they take extra care of you if you ever have issues down the road with your vehicle when it comes to the warranty.

 

[Stbentoak]

I’d personally reach out to Chevy/GM and file a formal complaint. This is ridiculous. You’re clearly a waiting and willing purchaser for their brand. You never know what happens. Maybe they take extra care of you if you ever have issues down the road with your vehicle when it comes to the warranty.

Or it might P this dealer off, and he will take it out on you in the service dept. Don't think they don't put notes on customer files, a customer who drug them thru the dirt... If you get it and its acceptable, chalk it up to experience, especially if you need this dealer for service...

 

[ChemEng]

Or it might P this dealer off, and he will take it out on you in the service dept. Don't think they don't put notes on customer files, a customer who drug them thru the dirt... If you get it and its acceptable, chalk it up to experience, especially if you need this dealer for service...

I was thinking this too... there are several dealers in my area that are closer. They aren't offering any free oil changes or anything, but I am not sure if I will need them for the eventual module installation to enable the heated wheel and parking sensors.

 

[firsttimetahoe]

Or it might P this dealer off, and he will take it out on you in the service dept. Don't think they don't put notes on customer files, a customer who drug them thru the dirt... If you get it and its acceptable, chalk it up to experience, especially if you need this dealer for service...

You’d be absolutely crazy to go back to this dealer to then use their service dept after what they just pulled.

Dealer service departments are mostly full of headache issues anyway. If you’re leasing the car and it’s not costing you anything to do the routine oil change, inspection etc. on your car there then it is what it is.

But if you’re buying the car…do that stuff elsewhere. Theyre not gonna destroy you car for installing a Chip that you’ll later need

 

[firsttimetahoe]

I was thinking this too... there are several dealers in my area that are closer. They aren't offering any free oil changes or anything, but I am not sure if I will need them for the eventual module installation to enable the heated wheel and parking sensors.

Don’t use the service department if you’re buying the car. You clearly can’t trust the sales department. So why trust the service?

One day you’ll go in for your complimentary oil change and they’ll mention all these issues with your car and then you’re gonna be second guessing yourself with your car. Then the salesman will convienently check in on you and mention the new 2023 or 2024 models he’s getting in stock and say these cars are so much more improved and next thing you know you’ll be trading your car back to them to buy a new one

 

[ChemEng]

Now they are trying to get me to sign this (Actually 2 of these, one for the parking sensors and one for the steering wheel). Why would I sign this, it doesn't do anything but waive my legal rights. It even says "your dealer will have the ABILITY" but not the obligation "to retrofit your vehicle". They can keep their $25.:

 

[firsttimetahoe]

Now they are trying to get me to sign this (Actually 2 of these, one for the parking sensors and one for the steering wheel). Why would I sign this, it doesn't do anything but waive my legal rights. It even says "your dealer will have the ABILITY" but not the obligation "to retrofit your vehicle". They can keep their $25.:

View attachment 366688

This is now standard for these features. If you don’t sign it, they probably won’t install the chips later on for you.

 

[ChemEng]

This is now standard for these features. If you don’t sign it, they probably won’t install the chips later on for you.

the form doesn't say that... its just a legal waiver.

so a year from now when they realize how much it will cost to fix all these vehicles they could just shrug and say "sorry, we aren't retrofitting these modules" and we will have no legal recourse.

 

[StephenPT]

The form specifically states "The retrofit will be provided to you at no additional cost."

If GM goes back on this and says they aren't going to do the retrofit, you can bet there will be some law firms that jump on this for a class action lawsuit.

I doubt the retrofit will be available this summer given the current constraints, new features like heated seats going on constraint, etc. My guess would be that by summer of '23 retrofits are starting to happen. Just a guess...

 

[firsttimetahoe]

the form doesn't say that... its just a legal waiver.

so a year from now when they realize how much it will cost to fix all these vehicles they could just shrug and say "sorry, we aren't retrofitting these modules" and we will have no legal recourse.

You're over thinking this.

The car should have these features which are standard with your trim, but with the chip shortage they can't include them right now. Rather then them just not delivering cars to buyers and wait for the chips to become available, they're going to provide this feature to you later on. This is stating that they will retrofit this at no additional cost, with an anticipated date of when it may be available.

GM is not charging you now for the missing features, which is where you see a credit. If you build a car online right now through Chevy, you will also see these credits and message.

This is not something the dealer cooked up, although your dealer obviously is shady and I wouldn't trust them.

 

[ChemEng]

The form specifically states "The retrofit will be provided to you at no additional cost."

If GM goes back on this and says they aren't going to do the retrofit, you can bet there will be some law firms that jump on this for a class action lawsuit.

I doubt the retrofit will be available this summer given the current constraints, new features like heated seats going on constraint, etc. My guess would be that by summer of '23 retrofits are starting to happen. Just a guess...

There is no signature block for the dealer or GM. There is just a signature block for the buyer. The dealer is not committing to anything on this form, the only thing signing this does is waive my legal rights.

No one will be able to sue because this waives your rights to legal action.

 

[ChemEng]

GM is not charging you now for the missing features, which is where you see a credit. If you build a car online right now through Chevy, you will also see these credits and message.

a heated steering wheel is way more than $25... this is not a credit it is a "gesture" that allows them to attach this legal clause.

 

[StephenPT]

They are giving you $25 for the inconvenience of not having a heated steering wheel between the time you get the vehicle and when it gets retrofitted. Other features like the steering column lock are a $50 credit, but that is likely close to GM's actual cost on that feature and you'll never get it retrofitted.