Door lock actuator failure

[k9lovr]

I have had all 4 replaced in the last 11 months, passanger front then drivers door, while it was in they found that the two rear were also going bad as well so they replaced them as well.

 

[dawvu]

I've had my 2008 hoe for more then two years now. I have come to the conclusion that GM builds pieces of crap and their is a reason they had to be bailed out by the government. The government was just too stupid to let them go.

 

[biorob]

Driver side actuator went out on my 08 yukon (36K+ miles) last week and the dealership replaced it in about 30 minutes. Didn't even ask for warranty paperwork. Said GM got a bad batch.

 

[STEVE-O]

Mine went out on my front passenger side. All I did was disconnect one of the cables that goes to it and it hasn't bothered me ever since!

 

[bauer4567]

OK... Although I havent had this problem on my 07 denali, my dads 08 escalade is having this problem on the front passenger door.

I figured I would look around and find a fix for him/replacement part, but I am not able to find a part number. Can anyone provide me more info like a part number, or perhaps a direct fit aftermarket with a link??

 

[Denali132]

I just had to replace my drivers side door actuator on my 2009 Escalade, it was covered under warranty.

 

[stevek]

OK... Although I havent had this problem on my 07 denali, my dads 08 escalade is having this problem on the front passenger door.

I figured I would look around and find a fix for him/replacement part, but I am not able to find a part number. Can anyone provide me more info like a part number, or perhaps a direct fit aftermarket with a link??

It's a free fix from the dealer if it's under warranty. I'm surprised there isn't a recall or something on these

 

[bauer4567]

He bought his escalade new in late 2008 (showroom car at our local dealer when they were getting the 2009s in), but he is well over the mileage for his warranty, he is currently at 89 or 92K, last time I looked.

We both put a whole lot of miles on our trucks for work...


Edit: I called our dealer this morning. They are going to replace all 4 of my dads actuators "before the rest of the junk goes bad". We buy at least a half dozen new pick-ups, GMC and Chevy, from this dealer every year, so they are pretty willing to help me and my dad out whenever we call.

 

[a2t]

Has anyone had any luck getting better door lock actuators on the 07+ tahoe ?

There is a big thread going on here –

http://townhall-talk.edmunds.com/direct/view/.f206d4b/84#MSG84

Some of the Chevy reps have been on and I set up a case # with them, its been useless to this point. They have instructed me how to go to the dealer and have those idiots replace the lock actuators a 3rd time. Im not really interested in burning up 2 days of my time for another set of crappy actuators.

If anyone knows where I can buy an alternate chevy door lock actuator that actually works, please post up. Perhaps another model with better reliability is interchangeable? Also, if anyone has any spare or broken actuators from the 07+ tahoe and will let me borrow them for a bit, I would like to take a closer look at see what can be done to fix this. I believe the issue is with the weak electric motor so perhaps there is a way to swap in a better motor.

front drivers p/n :258-763-86 (25876386)
front pass p/n :258-763-88 (25876388)
rear drivers p/n : 207-838-57 (20783857)
rear pass p/n :207-838-58 (20783858)

Email me directly – paul at gruvenparts dot com. We do this all day long with VW/Audi/BMW junk, theres plenty of that to go around too. As always - free parts to those who help us if we build new ones …

Paul
08 Tahoe Hybrid

 

[Tom-JerseyShore]

3 out of 4 is a 75% failure!

Has anyone had their door lock actuators go out?? I have had both the drivers door and the passenger front door actuators go out. Luckily the extended warranty covered them. NOW my passenger rear door lock actuator went out.. DOes anyone know if there is a TSB on this problem. I have been on the phone with GM corporate all week and they refuse to admit there is a problem with them. I am at the point where i just want the last 2 actuators replaced now, so I quit wasting my time. I told them that I was disgusted at the piece of crap units they used during assembly. I did notice on the units that were replaced that they were manufactured by a totally different company.

I have a 2009 Tahoe Hybrid and 3 out of 4 of mine went and they told me they would "look into it" and the service manager said he has never heard of such a thing....Total BS! He said he would have to see if Chevy would "help out" only because I get my truck serviced at Chevy.... What does one have to do with the other???? Nothing!!!! This is ALL crap!!!!

 

[bauer4567]

I have a 2009 Tahoe Hybrid and 3 out of 4 of mine went and they told me they would "look into it" and the service manager said he has never heard of such a thing....Total BS! He said he would have to see if Chevy would "help out" only because I get my truck serviced at Chevy.... What does one have to do with the other???? Nothing!!!! This is ALL crap!!!!

Go to another dealer.... right away.... then contact GM about it.... They are well aware of the problem and are fixing them in all 18 cases that it has come up with my truck, my dads, stepmoms, and the other company vehicles we own... get another dealer....

 

[GM Customer Service]

Tom-JerseyShore,
If you would like to send me your complete contact information (name, phone number, address, email address) along with VIN number and name of your local dealer I would like to look into this for you.
Breanne
Chevrolet Customer Service

---------- Post added at 11:33 AM ---------- Previous post was at 11:31 AM ----------

Syndicatesteve,
If you would like to send me your complete contact information (name, phone number, address, email address) along with VIN number and name of your local dealer I would like to look into this for you.
Breanne
Chevrolet Customer Service

 

[bjeremi]

My front passenger side one is going out on my 2008 Tahoe Hydrid with 43K on the clock. Anybody have an idea what dealerships are charging to fix this?

 

[Fitz08]

Yep, my front drivers side went out at about 15000 the rear drivers side around 20000 and the front passenger around 30000. One of the main reasons this is the first truck I ever bought an extended warranty on. Pretty sad! And just to clarify I have already got back my 2300 I spent on the warranty on warranty work. Even sadder

 

[01rc51]

had my driver door fixed a couple of months ago. Now the passanger door goes out on the same side. which one will be next?

 

[01rc51]

The dealer told me I was out of luck. I'm going to have to pay to replace the part. Great!!

 

[mlwald79]

my passenger side door is going out.

 

[GM Customer Service]

mlwald79,

Your lock actuator may need to be replaced. This is just a suggestion, not a diagnosis. I suggest you take your vehicle in to be inspected. A certified technician should be able to offer a more accurate diagnosis after a physical inspection.

Please keep us posted.

If you have any other questions, please feel free to contact me.

Louis
GM Customer Service

 

[Togo08]

Isn't this a safety issue?

Louis,
Not having the door locks actuate when the vehicle is in motion seems to be a safety issue.
I just took my '08 Yukon in to the dealer in Santa Fe and he found 4 out of the 5 actuatord have failed.
I'm having him fix them/ replace them, so my small children don't open the door since the automatic locks don't work.
Is GM doing anything about a recall on these?
Thanks for your time, Bob

 

[THE YETI]

Louis,
Not having the door locks actuate when the vehicle is in motion seems to be a safety issue.
I just took my '08 Yukon in to the dealer in Santa Fe and he found 4 out of the 5 actuatord have failed.
I'm having him fix them/ replace them, so my small children don't open the door since the automatic locks don't work.
Is GM doing anything about a recall on these?
Thanks for your time, Bob

Hey Bob...

Do your child safety locks not work? Just thinking of the safest bet for your little ones.