2022 Wont start after remote start

[WalleyeMikeIII]

Has anyone been able to get out of their purchase or lease? This is the third time it’s happened

Ask them to show you the printout from the Computer that shows the BCM software version...sure sounds like not fixed for you...and the dealership should be working w/ GM TechLine on a resolution.

I cannot believe some of these dealers!

 

[22CTHC]

Ask them to show you the printout from the Computer that shows the BCM software version...sure sounds like not fixed for you...and the dealership should be working w/ GM TechLine on a resolution.

I cannot believe some of these dealers!

theyre awful here in Michigan! The third dealership just called and said it’s going to be 3-5 days before they’ll even look at it . I have a supposed Chevrolet Executive Resolutions Team member that’s been handling my case since the second incident and I’ve told her multiple time and even sent her the service bulletin too about the bcm.

 

[WalleyeMikeIII]

theyre awful here in Michigan! The third dealership just called and said it’s going to be 3-5 days before they’ll even look at it . I have a supposed Chevrolet Executive Resolutions Team member that’s been handling my case since the second incident and I’ve told her multiple time and even sent her the service bulletin too about the bcm.

That’s horrible…esp since it’s a known issue with a manufacturer communication to the NHTSA.

 

[WalleyeMikeIII]

theyre awful here in Michigan! The third dealership just called and said it’s going to be 3-5 days before they’ll even look at it . I have a supposed Chevrolet Executive Resolutions Team member that’s been handling my case since the second incident and I’ve told her multiple time and even sent her the service bulletin too about the bcm.

Scroll up to post #103 and print that doc. Take it to the dealer, and tell them you want the BCM updated to latest...

 

[22CTHC]

Scroll up to post #103 and print that doc. Take it to the dealer, and tell them you want the BCM updated to latest...

Will do, thank you!!

 

[Brand0n]

My local dealer said they will only update if the codes are present from the event happening when I asked…will find out shortly if they can confirm the BCM version during the oil change..

 

[Brand0n]

Update - dealer said “based on your build date you have the latest BCM software”. I know this isn’t the case because I have the headlight / DRL issue still but didn’t have time to argue with the rep.

Is there a way to check you BCM version at home?

 

[WalleyeMikeIII]

Update - dealer said “based on your build date you have the latest BCM software”. I know this isn’t the case because I have the headlight / DRL issue still but didn’t have time to argue with the rep.

Is there a way to check you BCM version at home?

Your dealer sucks.
I'd print out the TSB for the DRL, and go back and demonstrate that issue...and then you will get both problems resolved on same trip....

 

[Brand0n]

Your dealer sucks.
I'd print out the TSB for the DRL, and go back and demonstrate that issue...and then you will get both problems resolved on same trip....

Agreed, had hesitations about going to this one and should have drove a little further for better service. My only struggle is I swapped the sensor already so I’d have to place the old one back in to demonstrate. May try another dealer with a better rep.

 

[mikeS2068]

Perfect, AgentOrange86.. thank you !!
I had the same issue with my 2022 Escalade, it will not start after I used the remote starter.
I started the truck with the remote starter, but it turned off after a couple of minutes. When I tried to start it with the ignition button the truck would not respond, although the lights and dashboard were on. I called OnStar, but they had no clue, they wanted to tow the car to the dealer. After I read this blog, I took Agent's advice and disconnected the battery (just the negative) for 2 seconds, the alarm went off. then reconnected the battery and turned the alarm off (with the remote). The truck started perfectly well and back to normal.. I will not use the remote starter again till I see a fix from GM

 

[WalleyeMikeIII]

Perfect, AgentOrange86.. thank you !!
I had the same issue with my 2022 Escalade, it will not start after I used the remote starter.
I started the truck with the remote starter, but it turned off after a couple of minutes. When I tried to start it with the ignition button the truck would not respond, although the lights and dashboard were on. I called OnStar, but they had no clue, they wanted to tow the car to the dealer. After I read this blog, I took Agent's advice and disconnected the battery (just the negative) for 2 seconds, the alarm went off. then reconnected the battery and turned the alarm off (with the remote). The truck started perfectly well and back to normal.. I will not use the remote starter again till I see a fix from GM

There is already a fix. Scroll up, there is a TSB for this, need a BCM (body control module) firmware update. All the info above in this thread.

 

[auntpooz]

Ch

Checked In on it today at the dealer. Turns out there is a bulletin that if you remote start the vehicle it may shutoff and not restart when you press the dash start button (which is how mine went). I had remote started it probably 25 times prior with no issues. Here’s the rub - GM is still working on the fix (I guess software) so the solution for now is not to remote start it. They showed me the bulletin otherwise I’d be skeptical of that diagnosis but it is what it is. They had to clear the computer in order for it to restart. Keeping it another night to make sure it continues to start with dash button.

Don’t know how widespread this is or whether anyone should be concerned about remote starting when far from home. I know I won’t be!

I've had 2 issues with this. The first time was the 2nd day I owned it. It had to be towed. That was in January. It is in the shop for the same bulletin. This time my son in law unhooked the battery and "reset" it. I am beyond frustrated with this. This last time my daughter was in the hospital in critical care and I was about to have a nervous breakdown. The car wouldn't start, but can on heat and radio kept running. I'M OVER THIS VEHICLE!

 

[auntpooz]

Perfect, AgentOrange86.. thank you !!
I had the same issue with my 2022 Escalade, it will not start after I used the remote starter.
I started the truck with the remote starter, but it turned off after a couple of minutes. When I tried to start it with the ignition button the truck would not respond, although the lights and dashboard were on. I called OnStar, but they had no clue, they wanted to tow the car to the dealer. After I read this blog, I took Agent's advice and disconnected the battery (just the negative) for 2 seconds, the alarm went off. then reconnected the battery and turned the alarm off (with the remote). The truck started perfectly well and back to normal.. I will not use the remote starter again till I see a fix from GM

They need to get moving on the fix!

 

[olyelr]

I've had 2 issues with this. The first time was the 2nd day I owned it. It had to be towed. That was in January. It is in the shop for the same bulletin. This time my son in law unhooked the battery and "reset" it. I am beyond frustrated with this. This last time my daughter was in the hospital in critical care and I was about to have a nervous breakdown. The car wouldn't start, but can on heat and radio kept running. I'M OVER THIS VEHICLE!

While it is very frustrating, there is a simple work around to get it back going. Just be thankful of that i guess.

 

[WalleyeMikeIII]

They need to get moving on the fix!

The fix exists, get the updated BCM Calibration installed by your dealer.

 

[auntpooz]

The fix exists, get the updated BCM Calibration installed by your dealer.

That was done in January once. You would think it would solve the problem....nope. Thank you

 

[auntpooz]

While it is very frustrating, there is a simple work around to get it back going. Just be thankful of that i guess.

True, however, I didn't spend that kind of money to have to disconnect my battery and reconnect it for my 2022 to start

 

[WalleyeMikeIII]

That was done in January once. You would think it would solve the problem....nope. Thank you

if your BCM was updated in January of 2022, you don’t have the fix.

The bulletin with the info on a BCM software update to fix the issue was published on March 23, 2022.

Scroll up to post #103, Print that doc, and take it to your dealer. Have them install the latest BCM calibration available for your vehicle.

My BCM was updated in May, I’ve never had this issue since.

 

[auntpooz]

There is already a fix. Scroll up, there is a TSB for this, need a BCM (body control module) firmware update. All the info above in this thread.

if your BCM was updated in January of 2022, you don’t have the fix.

The bulletin with the info on a BCM software update to fix the issue was published on March 23, 2022.

Scroll up to post #103, Print that doc, and take it to your dealer. Have them install the latest BCM calibration available for your vehicle.

My BCM was updated in May, I’ve never had this issue since.

It was updated again today.

 

[olyelr]

It was updated again today.

Wellllll…does it work now?