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thought that might help 
2007 cracked dashboard
- Thread starter grilled2003
- Start date
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thought that might help I didn't expect much when Breanna disappeared and Louis showed up here.
I was not disappointed.
I got the usual "sorry, we can't do anything for you!" message in PM a few minutes ago concerning my problem with repairs.
And I still see no definitive answer here on whether GM considers the dashboard cracks to be a manufacturing defect and will offer owners any assistance in fixing their vehicles. My codolences to all of you who have a low mileage 2 or 3 year Tahoe/Yukon/Suburban with cracked dashboards.
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- Joined
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GM!!! I can't imagine the level of frustration you've experienced with the run around.
Sheriff, why not contact an attorney and start a class action lawsuit if its really THAT important to see justice in this? Starting a conversation with a guy behind a computer making $10/hr and asking him to speak on behalf of a multi-billion dollar company isn't really going to get any answers you wish to hear. I applaud you for your vigilance, but you are honestly seeking comments from the wrong person.
I'm sure by spearheading a class action lawsuit, you'd be doing more of a service through those means.
I'm sure by spearheading a class action lawsuit, you'd be doing more of a service through those means.
I knew it was coming. From the minute the tow company hooked up and I watched it head off to the dealership, I knew it spelled nothing but trouble and aggravation.
If I did not have an 18-year-old daughter driving this vehicle, I would have driven it until the throttle stuck and caused a major accident. At the time of this major accident I am pretty sure that the black box would show the accelerator stuck and the brakes applied heavily at the same time. Then GM could try to wiggle out of the liability. But her safety meant more than proving some point that GM won't repair a defective part. Guess we'll never see this next chapter though because I replaced the part at my own expense.
GM says there is no known history of my problem. Took me all of 3 seconds to find an identical example.
---------- Post added at 06:01 PM ---------- Previous post was at 05:57 PM ----------
Simply put..... too much time, travel and money involved.
GM knows this too and it works in their favor.
---------- Post added at 06:04 PM ---------- Previous post was at 06:01 PM ----------
Louis, you claim there is no known history of the problem I had, so GM can therefore not assist me. It took me 3 seconds to find just one example on the Internet. If this vehicle had crashed and burned with an entire family AND SALESMAN in it, what would GM say then?
---------- Post added at 06:07 PM ---------- Previous post was at 06:04 PM ----------
Here's the link I found in 3 seconds flat. The problem exists whether GM wants to admit it or not.
https://twopeasinabucket.com/mb.asp?cmd=display&thread_id=3048105&pg=1&icontoggle=true
Last edited:
johnsoex
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Gm called me within 1 day I sending pm about cracked dash. Pretty impressed. They set up a case no.
Rep said I have to go to a dealership and have them look at it. The dealership will quote a price for repair and gm will determine to what extent they will assist.
Now I just need to find the time. I'll keep posting on this thread.
Rep said I have to go to a dealership and have them look at it. The dealership will quote a price for repair and gm will determine to what extent they will assist.
Now I just need to find the time. I'll keep posting on this thread.
2008 with 50,000 miles....
Don't get your hopes up too high yet. They shouldn't even need to look at your dashboard, they all crack in the exact same locations. Considering GM has fixed many for FREE, you should be entitled to the same customer service.
AmazinglySmooth
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Contact your House representative. They should be able to apply sufficient pressure.
JochenWoern
Full Access Member
Not that the GM rep will do anything for you!
I don't want to hijack, but with all this talk about the cracks and fixing them, is there any known method for prevention?
I have an 08, I just purchased with 70k miles. The dash was cracked in front of the airbag AND in front of the gauge cluster in 2 places. Needless to say I took it back to my dealer and they fixed it, no questions asked. I was frankly VERY surprised as I figured it to be a $500-$600 job.
Other than that and a couple little issues(that they also fixed with no questions) I LOVE the TRUCK!!!
I have an 08, I just purchased with 70k miles. The dash was cracked in front of the airbag AND in front of the gauge cluster in 2 places. Needless to say I took it back to my dealer and they fixed it, no questions asked. I was frankly VERY surprised as I figured it to be a $500-$600 job.
Other than that and a couple little issues(that they also fixed with no questions) I LOVE the TRUCK!!!
GM Customer Service
Full Access Member
nobody??
No, I wouldn't think the cracks are avoidable.
The cracks come from flex and movement between the plastic dashboard and what it is attached to. If the dashboard had a vinyl overlay, I don't think most people would even know cracks have developed.
This is clearly an unintentional manufacturing defect, one that GM had not anticipated. But even so, GM should stand behind their product instead of giving people the run-a-round. I was once told they were going to extend the warranty on the dashboard to 5 years or 100,000 miles. If this extended warranty took place, I guess GM wants to keep it a secret from those who don't care if their dashboards crack or not.
