another warranty issue with the wife's '21

[steiny93]

worked on saturday; but on monday no more front windshield washer action; dealer booked until the 24th and no more curtesy driver service, even for warranty work

this '21 has had more issues then every other gm product we have owned previously combined; it really likes the dealership

 

[Doubeleive]

sounds like a good time to learn to fix it yourself

 

[DuraYuk]

It's the washer pump. Doubt they give you a loaner for that.

If your unhappy trade it in. 21 is first year. All gm products have issues on the first year release. Same can be said for many brands and manufacturers.

Wish you better luck.

 

[StephenPT]

I can think of at least half a dozen other '21+ owners mentioning their washer pump quit working. https://www.tahoeyukonforum.com/threads/22-duramax-windshield-washer-fluid-pumps-dont-work.138292/

Part number is 84801575 - ~$30 on EBay...

 

[Blackcar]

If in your area there are other GM dealers I would suggest trying new dealer like has been said probably not a loaner repair.

 

[Tinbadtin]

My (front and rear) washers suddenly stopped working too a few weeks back. 22 suburban.

 

[TrueAt1stLight]

Me too, right after the stupid software update! I had an appt scheduled and before I brought it in, they magically started working again.

 

[steiny93]

sounds like a good time to learn to fix it yourself

I was a GMC tech in my past, no way will I ever fix a truck under factory warranty
GM can continue to wrench on this one till the very end

 

[steiny93]

not looking for a loaner, the curtesy driver service is now discontinued at the local GM dealer. (The friendly retired dudes that would drop you off when you dropped off your vehicle; yah they are gone now as well). Obviously this is what luxury is for GMC; getting an Uber when you don't want to wait in at the dealer.

this one isn't due to software update or the BCM update; the truck is waiting on both of those
as a bonus; the hvac fan is now clicking on slow speed; looks like it'll get a bunch this trip

 

[steiny93]

If your unhappy trade it

Noticing this a lot lately on this site

 

[Doubeleive]

I was a GMC tech in my past, no way will I ever fix a truck under factory warranty
GM can continue to wrench on this one till the very end

so you just came on here to complain?

 

[steiny93]

so you just came on here to complain?

came here to share my experiences, just like the rest of us

 

[Hrocks]

so you just came on here to complain?

Not nice dude. This forum is a community to communicate and exchange experiences, and advice on solutions and handling problems, both in and out of warranty. When one spends $70-$90k on a vehicle, you’re entitled to expect a high quality product and service experience. The quality of these trucks have been a major disappointment. The OP does not warrant any curt and rude comments.

 

[Doubeleive]

Not nice dude. This forum is a community to communicate and exchange experiences, and advice on solutions and handling problems, both in and out of warranty. When one spends $70-$90k on a vehicle, you’re entitled to expect a high quality product and service experience. The quality of these trucks have been a major disappointment. The OP does not warrant any curt and rude comments.

yep, could also share what the issue ended up being and how it is fixed, under warranty or not.
these 21's will be out of warranty in short order....
I could come and complain all day but that wouldn't be much help

 

[steiny93]

yep, could also share what the issue ended up being and how it is fixed, under warranty or not.
these 21's will be out of warranty in short order....
I could come and complain all day but that wouldn't be much help

not following the above

appt is on the 24th per the original post; all warranty; I'll reply with the outcome just like I have with all the other posts

 

[mb1500]

Nothing wrong with your post Steiny93, the fanboys can’t accept that there are are legitimate quality issues with the 21+ and will defend them to no end.

 

[Doubeleive]

Nothing wrong with your post Steiny93, the fanboys can’t accept that there are are legitimate quality issues with the 21+ and will defend them to no end.

I personally will probably never buy a gm beyond a 2020 BECAUSE there are numerous issue's, mainly software related and they have or will be throwing in the towel on that software development and are moving onto to another new platform.
On top of that most 3rd party vendors, tuners, etc are LOCKED out of the system, this forces you to seek repairs at GM only or pay hefty fee's for anywhere else
they are shooting themselves in the foot
ya luckily you can still do some basic repairs but if you need something programmed or a deeper diagnostic, want to fix it yourself? good luck!
But to just complain about it is tiresome.....

 

[DuraYuk]

Nothing wrong with your post Steiny93, the fanboys can’t accept that there are are legitimate quality issues with the 21+ and will defend them to no end.

I'm a fan of the 21+ trucks. They are more reliable then the old stuff by miles. I only get offended when someone who has no personal experience clutches the old stuff like gold and hates on the new.

I think this post is fine. Hopefully he gets the resolution he wants. When demand for vehicles skyrocketed there were less loaners made available by dealers since they would rather sell them.

During my time as a tech we had over 100 loaners we would give to people. Hence less complaining. Hence the rose colored glasses a lot of the people with the older generations have of them.

Another point is that back in the 'good old days' we could get parts quickly. I could do a transmission in 4 hours on a 4wd and 3 hours on a rwd and about 5 hours on fwd. That's start to finish. Now we have supply chain issues. You take it out. Realize the part you need is 2 or 3 weeks or more out and now it's GMs fault.

So relax. Enjoy your horse and carriage and let the rest enjoy theirs.

 

[steiny93]

appt is on the 24th per the original post; all warranty; I'll reply with the outcome just like I have with all the other posts

update on the appointment

- Washer pump dead, no parts available, no eta for when they 'might' be available; dealer stated they are waiting for a pile of them and haven't seen any for quite sometime.
- HVAC noise was the 02 cable rattling in the engine bay
- No update on the GM case (cold center console) from 2021; still open waiting on GM. [On the plus side, I'm now aware of 2 2023's with the same behavior]
- Needs an alignment. It was aligned when they put the BF AT KO's on the truck at time of delivery, now 30k later it needs another alignment.

So it will be going back to the dealer when the pump arrives and for an alignment and when the gm case gets a resolution.

 

[StephenPT]

What was the HVAC noise - and what is the 02 cable? Oxygen Sensor?