Seat Covers

[Clinton Ellyson]

Only question I have is this......
Is there an Agent 47?

I have no idea who Agent 47 is.

 

[Clinton Ellyson]

Here's my correspondence with Coverking including those with Daniel. Y'all are smart folks draw your own conclusions.

Your request (#474217) has been updated. To review the status of the request and add additional comments, follow the link below: http://support.coverking.com/hc/requests/474217 You can also add a comment by replying to this email. Agent 9, May 12, 13:48 PDT: Request #475337 "Customer Support" was closed and merged into this request. Last comment in request #475337: I would like the company CEO's direct contact information. Going through the "support" has been a futile effort in getting a refund. Maybe if I sent them the photos direct so they can see what a crappy fitting seat cover I was sent I'll get some type of positive reaction.

Streetglideinblue, May 11, 04:04 PDT: Well, CARiD's tactics are just no response. I need your supervisor's contact information. What should be a simple return of a crappy product has turned into a dramatic ordeal.

On Fri, May 10, 2019, 8:18 AM Clinton Ellyson wrote: If you truly understood my frustration and were sorry you would have agreed from the beginning there was something dreadful wrong with these cover and immediately offered replacements or a full refund. Instead you first blamed me for faulty installation and then made a flimsy excuse about a settling in period. I've contacted CARiD for the refund, but will be surprised if I don't get the run around from them as I have with you guys.

Streetglideinblue, May 10, 05:18 PDT: If you truly understood my frustration and were sorry you would have agreed from the beginning there was something dreadful wrong with these cover and immediately offered replacements or a full refund. Instead you first blamed me for faulty installation and then made a flimsy excuse about a settling in period. I've contacted CARiD for the refund, but will be surprised if I don't get the run around from them as I have with you guys.

Hide quoted text Daniel Erickson, May 9, 12:48 PDT: I understand your frustration and if you were missing the anti slip pads I would am more than happy to send you the missing set. Since you are just looking for a refund at this point you would need to contact the dealer that you purchased these covers from because that is where the money changed hands, Coverking just builds and warranties the product in this case we do not handle the shipping or the dollars and cents. For your refund you need to call or email Carid [email protected] for email (800) 505-3274 if you would like to call them I'm very sorry that there was an issue with your covers causing you to return the product. I have added notes to your order approving the return once you request one from your dealer Carid Coverking Support Team

|coverking.com/help Streetglideinblue, May 9, 11:33 PDT: Let me ask you, you've looked at the photos, would you want to keep these after paying what you charge for them? Your design department obviously didn't put much thought into these because if they had there would be zippers on the arm rest instead of the velcro and the would be heavier material an the back with grommets in it to actually anchor it to completely eliminate the slipping. There is apparently an issue with these slipping and if the solution is a foam pad then it should be added to the kit for free. As far as you trying to fill in missing information with your inquiry it only resulted in what appeared to be lip service because as I read back through the emails everything you asked was in them. Now let's get direct. No, I don't want these covers. I have messed with, adjusted and reinstalled these damn covers more than should have ever been necessary had they been designed properly. I also doubt, without modifications, these things will ever fit properly. I want you to refund my money because it's your product. If you're not the person that can do this then you need to forward that person's information to me.

Daniel Erickson, May 9, 07:34 PDT: I didn't offer you a resolution I was simply trying to gather the missing information from you so I could offer you one, Are you looking to keep the seat covers or are you looking for a return as you mentioned before? If you are looking to keep these I am more than happy to help you out if you want to work with us, is that what you would like to do now? Coverking Support Team

|coverking.com/help Streetglideinblue, May 9, 07:12 PDT: No I have not utilized any "anti-slip pad." If this was something that was needed to make these seat covers work it should have been included. There is absolutely no possible way to pull any more material through the crack between the back and seat bottom to keep the seat from rolling forward or get the velcro to even come close to closing around the seat belt. There is inadequate fastening or anchoring attachment to ever get these seat covers to stay in place let alone ever look half way decent. I don't care where the financial transaction took place, you made this product you should stand behind it. Now you know why folks avoid buying American made products. You seem to not understand my point. These look like crap, fitment is shabby at best, there's no way you can in good conscience look at the photos and say they look like $400.00 seat covers and CARiD is going to tell me to contact the manufacturer. Give me the next inline supervisor's contact information because this isn't a satisfactory resolution.

Daniel Erickson, May 9, 06:43 PDT: Hello My name is Daniel Erickson and I am the products and service manager here at Coverking. I'm very sorry to see that you have been having some instillation issues with your Coverking covers. Reading through the back and forth it looks like the agent was trying to see if you installed the anti slip pads but he never got a clear yes or no to that question. The reason why he was referring you back to Carid is that is the dealer where the financial transaction took place. Coverking is just the manufacture in this transaction, We did not take your credit card or ship this under our account. The only reason it was mentioned for you to contact them was because you stated: I've already shown the covers and how crappy they look on one forum I belong, how many more negative reviews am I going to have to post before you do the right thing. I want a full refund including the cost of shipping these covers back. Based on the above there is nothing else that we would be able to do for you directly. If you wanted to keep the covers and continue to work with the agent on finding a solution we are more than happy to do so. Quickly looking at the install the major issue is there needs to be more material tucked between the seat back ad bottom on the drivers side, I know you mentioned that the covers are slipping, are you able to tuck in that area and it slides out or are you not able to tuck it in at all? Coverking Support Team

|coverking.com/help Streetglideinblue, May 8, 15:12 PDT: I knew that was coming. It's your product. You made them. You're not willing to stand behind it. Give me the name and contact information of the Corporate Office and the person I need to speak with there. Again, your resolution isn't acceptable.

Agent 5, May 8, 14:53 PDT: Hello, Thank you for contacting Coverking. I apologize for the inconvenience unfortunately this was not ordered from us directly. You would need to contact Carid to help you with this return. Thanks!! Coverking Support Team

|coverking.com/help Streetglideinblue, May 8, 14:00 PDT: I've watched it more than once. I've reinstalled them twice, constantly readjusted everything long before I contacted you. The design of these covers is poor, the velcro won't hold and the covers fit poorly. I've already shown the covers and how crappy they look on one forum I belong, how many more negative reviews am I going to have to post before you do the right thing. I want a full refund including the cost of shipping these covers back.

Agent 5, May 8, 13:49 PDT: Hello, Here is installation video, Please watch it before installation.

Also, The foam is our non-slip pad, did you receive it in the installation kit? Did you tuck it all the way back? (Pictures attached) Coverking Support Team |coverking.com/help Attachment(s) thumbnail_pastedImage.png

Streetglideinblue, May 8, 12:55 PDT: Well, I tried tucking all the elastic straps behind the plastic, but it just made the cover slide more. No I'm not using any foam pad and shouldn't have to purchase something additional that should have come with the covers if that's what is needed to make these covers work. I'm also calling BS on the taking time to settle part as well. It's just as I figured. You make a crappy product, charge a fortune for it, blame the consumer for poor insulation and since you have my money you laugh all the way to the bank. You've succeeded in just pissing me off more. No, you guys need to come up with a better solution. This one isn't satisfactory. I could have purchased a set of generic seat covers from Autozone, saved a ton of money and they wouldn't have looked any worse.

Agent 5, May 8, 12:40 PDT: Hello, Thank you for being patient with us. The areas behind the armrest will take time to settle in. All of the seat bottoms should be need tucked in behind the plastic seat base, including the elastic strap. Are you utilizing the foam pads to help stop the seat cover from slipping on the bottom? Thanks Coverking Support Team |coverking.com/help Streetglideinblue, May 8, 09:55 PDT: Thank you. Agent 5, May 8, 09:36 PDT: Hello, Thank you for your reply. I can confirm I have sent the pictures over the my design and quality team As soon as I hear back from them I will update you on how we will proceed with the resolution Coverking Support Team

|coverking.com/help Streetglideinblue, May 7, 16:47 PDT: These are the only photos I have of the seats right now. Attachment(s) 20190413_072708.jpg 20190413_072654.jpg


Agent 5, May 7, 16:44 PDT: Thank you for sending the pictures. We need more pictures of seat without cover on. Thanks Coverking Support Team |coverking.com/help

Streetglideinblue, May 7, 16:40 PDT: My order number 29559040 The vehicle I ordered these for is a 2005 GMC Yukon Denali XL and were for the front and second row seats. Attachment(s) 20190506_163539.jpg 20190506_163548.jpg 20190506_163642.jpg 20190507_163540.jpg 20190506_163718.jpg

Agent 5, May 7, 10:46 PDT: Hello, Thank you for contacting Coverking. Please reply with detail: 1. Please reply with your name and address or order number so we are able to locate your order. 2. Send the pictures of seat with cover on and without cover on. 3. We would need to verify the make/year/model/option that you ordered for. Please advise we will await your response before we move forward with this. Coverking Support Team |coverking.com/help

Streetglideinblue, May 7, 07:54 PDT: I've installed my seat covers as directed and they look like crap and continually have to be readjusted. I'm not at all happy.

 

[Clinton Ellyson]

You'll need to read from the bottom to the top. Most current is at the top due to it being emails.

 

[Volant1]

CJ - Coverking has offered multiple time to help you correct the issues and offer a free replacement which you agreed to on our facebook review:

This is a very straight forward replacement since you were happy with the covers when you first installed them but your back and forth is really making this process more difficult than it needs to be. Coverking is more than happy to stand by the product and issue you a replacement but I cannot issue you a credit that would come from Carid who is a supporting vendor on this site so you can also reach out to them here.

More than happy to help you out on the replacement side of things CJ, This is the same offer I have given since May 9th when you requested that I get involved.

I also have 2 of these in the parking lot so I can do a check fit before they leave.




CJ Ellyson Well, since CARiD is trying their level best to keep from giving me a full refund, go ahead and send me what you think will make these work and look better. You've peeked my curiosity. I know by the covers I have that your design department is relatively clueless, so go ahead and send me a "care package" for these covers. Remember, I have two sets.
Coverking Thank you CJ, We will email you the order information
CJ Ellyson I'm also curious, since you've taken the time to find my post on that particular forum, why you didn't join and participate in the discussion of these seat covers?
CJ Ellyson Order information? I'm not ordering anything. You said you'd send me the anti-slip pads and straps. I'm not about to fill out any order form.
Coverking I've actually been a member on there since 2009, Your having some issues with your covers and I am doing my best to help you out. That's the same thing offer I posted over there. I've reached out to you on the Forum, Yelp, Facebook, Support tickets and Broadly I dont want to miss any info since we are working on several platforms but I can update them if you would like.
CJ Ellyson Well, I'm glad you're following me. Like I mentioned at the beginning just refund my money. You may not be able to authorize the refund, but I'm sure someone there at Coverking can. Give me their contact information.
CJ Ellyson I also was unaware of your response on the forum. I apologize for overlooking it, but an error I have corrected. Thanks for pointing it out. Feel free to post the entire email correspondence between Coverking and myself and let them draw their own conclusions.
Coverking I didn't ask you to order anything CJ, I said we will email you the order information meaning your replacement order number so we don't post your information publicly on Facebook. Now your asking for a refund again, I thought we were doing a replacement?

 

[Jeff Groves]

I have no idea who Agent 47 is.

 

[Tonyrodz]

Cool ass movie!!

 

[Jeff Groves]

That's the first thing that popped into my mind when I saw 'Agent 5'. LOL
Question now is.....
Did Hitman use Agent # before Coverking? Or vice versa?

 

[Clinton Ellyson]

Cool ass movie!!

Ah. Yep, have to agree.

 

[Clinton Ellyson]

CJ - Coverking has offered multiple time to help you correct the issues and offer a free replacement which you agreed to on our facebook review:

This is a very straight forward replacement since you were happy with the covers when you first installed them but your back and forth is really making this process more difficult than it needs to be. Coverking is more than happy to stand by the product and issue you a replacement but I cannot issue you a credit that would come from Carid who is a supporting vendor on this site so you can also reach out to them here.

More than happy to help you out on the replacement side of things CJ, This is the same offer I have given since May 9th when you requested that I get involved.

I also have 2 of these in the parking lot so I can do a check fit before they leave.




CJ Ellyson Well, since CARiD is trying their level best to keep from giving me a full refund, go ahead and send me what you think will make these work and look better. You've peeked my curiosity. I know by the covers I have that your design department is relatively clueless, so go ahead and send me a "care package" for these covers. Remember, I have two sets.
Coverking Thank you CJ, We will email you the order information
CJ Ellyson I'm also curious, since you've taken the time to find my post on that particular forum, why you didn't join and participate in the discussion of these seat covers?
CJ Ellyson Order information? I'm not ordering anything. You said you'd send me the anti-slip pads and straps. I'm not about to fill out any order form.
Coverking I've actually been a member on there since 2009, Your having some issues with your covers and I am doing my best to help you out. That's the same thing offer I posted over there. I've reached out to you on the Forum, Yelp, Facebook, Support tickets and Broadly I dont want to miss any info since we are working on several platforms but I can update them if you would like.
CJ Ellyson Well, I'm glad you're following me. Like I mentioned at the beginning just refund my money. You may not be able to authorize the refund, but I'm sure someone there at Coverking can. Give me their contact information.
CJ Ellyson I also was unaware of your response on the forum. I apologize for overlooking it, but an error I have corrected. Thanks for pointing it out. Feel free to post the entire email correspondence between Coverking and myself and let them draw their own conclusions.
Coverking I didn't ask you to order anything CJ, I said we will email you the order information meaning your replacement order number so we don't post your information publicly on Facebook. Now your asking for a refund again, I thought we were doing a replacement?

Go ahead and post the rest. Just don't pick and choose.

 

[Clinton Ellyson]

That's the first thing that popped into my mind when I saw 'Agent 5'. LOL
Question now is.....
Did Hitman use Agent # before Coverking? Or vice versa?

They all use "agent"...well, except for the FBI. They're "Special."

Oh, and the "Secret Agent Man."

 

[Clinton Ellyson]

CJ - Coverking has offered multiple time to help you correct the issues and offer a free replacement which you agreed to on our facebook review:

This is a very straight forward replacement since you were happy with the covers when you first installed them but your back and forth is really making this process more difficult than it needs to be. Coverking is more than happy to stand by the product and issue you a replacement but I cannot issue you a credit that would come from Carid who is a supporting vendor on this site so you can also reach out to them here.

More than happy to help you out on the replacement side of things CJ, This is the same offer I have given since May 9th when you requested that I get involved.

I also have 2 of these in the parking lot so I can do a check fit before they leave.




CJ Ellyson Well, since CARiD is trying their level best to keep from giving me a full refund, go ahead and send me what you think will make these work and look better. You've peeked my curiosity. I know by the covers I have that your design department is relatively clueless, so go ahead and send me a "care package" for these covers. Remember, I have two sets.
Coverking Thank you CJ, We will email you the order information
CJ Ellyson I'm also curious, since you've taken the time to find my post on that particular forum, why you didn't join and participate in the discussion of these seat covers?
CJ Ellyson Order information? I'm not ordering anything. You said you'd send me the anti-slip pads and straps. I'm not about to fill out any order form.
Coverking I've actually been a member on there since 2009, Your having some issues with your covers and I am doing my best to help you out. That's the same thing offer I posted over there. I've reached out to you on the Forum, Yelp, Facebook, Support tickets and Broadly I dont want to miss any info since we are working on several platforms but I can update them if you would like.
CJ Ellyson Well, I'm glad you're following me. Like I mentioned at the beginning just refund my money. You may not be able to authorize the refund, but I'm sure someone there at Coverking can. Give me their contact information.
CJ Ellyson I also was unaware of your response on the forum. I apologize for overlooking it, but an error I have corrected. Thanks for pointing it out. Feel free to post the entire email correspondence between Coverking and myself and let them draw their own conclusions.
Coverking I didn't ask you to order anything CJ, I said we will email you the order information meaning your replacement order number so we don't post your information publicly on Facebook. Now your asking for a refund again, I thought we were doing a replacement?

I'm not back and forth on nothing until today. I've always wanted my money back, plain and simple. You keep wanting to send me accessories or a replacement. I'll take whatever you want to send me, but these are never going to look right unless you send grommets, cord to lace them tighter and probably a sewing machine and extra material so I can reinforce the areas that I put the grommets.

You keep telling me you're not authorized to give me the refund and I keep asking for the someone further up the chain of command that can. CARiD is a vendor of your product, so if Coverking gives me my refund then you can collect from them. If I had purchased them off Ebay with my PayPal account and ran into this same issue, PayPal would reimburse me and then collect from whatever vendor had sold them.

Sure, I've said I'd give a second set a try, but I doubt seriously they're going to fit any better, but you seem to insist this will be a remedy, so send them, I'll give them a try and even post up photos here and start an opinion poll.

I'll even go as far as telling you to just send me the cover for the driver's seat, I'll install it and see if replacing the remainder will be worth the effort.

I'm not trying to be unreasonable. I'm just not going to willing take a screwing without putting up a fight. Especially when right from the beginning Coverking wanted to blame me for the ill fitment.

I would also point out that you didn't come forward on here until I started my negative reviews on other sites. Had you done that at the beginning of my post I might have given a little more credibility to your sincerity. Being a customer service rep you should have waded in from the beginning. Dunno, maybe that's just me though.

 

[Volant1]

CJ - Coverking in no way shape or form is preventing you from returning your product if that's what you would like to do, Coverking doesn't even need have to know that you are returning your product. Carid simply request approval from Coverking to return a product to which I notified you that your return was approved on the 9th, You have been told several times that Carid is where the return takes place. You were even given the phone number and email to process the return with them. As the manufacture I accepted the return request the minute you requested one but notified also let you know where to go to recieve your refund.


No one was blaming you for the fitment we were simply troubleshooting the issue, although this is common practice I'm very sorry that you felt differently and felt we were putting the blame on you. You have continued to reopen the support ticket letting us know that you are unhappy which I fully understand I really do and I hope you understand that as a customer service and products manager I will always want to work with any customer to provide them with a product that they are happy with or at least try and find out what happened so we don't repeat the issue so the offer will always be put on the table. You accepted this offer a couple of different times but I would never want you to have the feeling that I am forcing you to keep something that you are unhappy with or that Coverking wouldn't accept the request for a return from your dealer.

It seems we always end up going back to wanting a refund in a later message and the case for this order so I have cancelled the replacement. I don't show a return request from your dealer yet so I'm assuming that there is something between you and Carid that is causing you to not want to return this product most likely a restock fee or shipping charge which Coverking has nothing to do with but is this the issue here?

I came forward the moment you asked to speak to a manager CJ I was working with you there but it has jumped from support to Yelp to Facebook to here. I'm trying to help you out here CJ so in a simple yes or no is the issue with the return between you and your dealer a restocking fee or shipping charge?

 

[Volant1]

Just in case the answer was yes, I called Carid and spoke with Debra. Debra shows that you contacted them for a return and they waved the restocking fee and are sending you a shipping label.

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

 

[Clinton Ellyson]

Tried to delete a post.

 

[Clinton Ellyson]

Just in case the answer was yes, I called Carid and spoke with Debra. Debra shows that you contacted them for a return and they waved the restocking fee and are sending you a shipping label.

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

Well, Debra has yet to respond when I asked that same question. Their last response merely indicated that once they received the covers, inspected them, they would then determine my refund. This leaves me with the concern that once I send the seat covers back they'll give me some story about them not being in new or resale condition and screw me out of both the seat covers and my refund. It seems they're telling you one thing and me something different.

 

[Clinton Ellyson]

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

No, you're not lost. What type of guarentee do I get that I will get a full refund? You seem to have better luck dealing with CARiD than I do. They already tried to stick me with return shipping and a restock fee and tried to indicate that I didn't read carefully enough prior to ordering. They've also stated that the refund will be determined once the covers are inspected to see if they're in like new/resale condition.

I'm back to your product and your vendor.

Tell me something, as the product manager, have you tried these same seat covers? Another question that you've avoided is " You've seen the photos would you want these on your seats" and " Do you think anything you've suggested to keep these from slipping would actually work?" You seem to be a car guy, give me a car guy answer.

 

[Clinton Ellyson]

Just in case the answer was yes, I called Carid and spoke with Debra. Debra shows that you contacted them for a return and they waved the restocking fee and are sending you a shipping label.

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

This was the email I got from "Tim" yesterday.

On Mon, May 13, 2019, 9:27 AM CARiD.com wrote: Dear Clinton, Thank you for contacting CARiD.com! We sincerely apologize for the unsatisfactory delivery. Please note that as per the information on the product page, the fabric doesn't fit tightly, but offers more durability. You placed the order yourself. Still, within 48-72 business hours, we will process the return paper work. Once you have received the return authorization form and the pre-paid shipping label, please attach them to the box and send the item back. Please note that the manufacturer has agreed to take the parts without the original box as an exception. The refund ($126.06 for each item) will be processed once the part has been received by the vendor upon the inspection of its condition. After the refund procedure has been started, it might take the money 3-5 business days to reach your account.

 

[Clinton Ellyson]

Just got this email. I noticed it's dated yesterday, but it just now showed up.

On Mon, May 13, 2019, 11:37 PM CARiD.com wrote: Dear Clinton, Thank you for contacting CARiD.com! Our apologies for the inconvenience caused. A request has been submitted to waive the return fees so you can receive a full refund once the seat covers have been returned. We will get back to you within 24-48 business hours for further updates. Let us know if you have questions. Thank you for your business with CARiD.com. Have a great day!


Problem seems resolved...well, once I see my money back in my PayPal account.

 

[Clinton Ellyson]

Just in case the answer was yes, I called Carid and spoke with Debra. Debra shows that you contacted them for a return and they waved the restocking fee and are sending you a shipping label.

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

Here we go again.

[email protected]

Just in case the answer was yes, I called Carid and spoke with Debra. Debra shows that you contacted them for a return and they waved the restocking fee and are sending you a shipping label.

This leaves me pretty lost CJ. You can return them for free or get a free replacement, what more can I possibly do for you?

This was just received from Emily Parker.

## Please Reply ABOVE THIS LINE ## Dear Clinton, Thank you for contacting CARiD.com! I apologize you need to return the Coverking seat covers. We have sent few minutes ago an e-mail with 2 attachments: the Return Merchandise Authorization Form and Pre-paid Shipping Label. All you will need to do is to print the paperwork out, stick both papers to the outside of the package and drop the box at a local UPS store. The cost of the initial shipping charge and a return fee will be deducted from your refund. The flat return fee for your item(s) is $ 19. Upon the delivery and inspection of the part, we will issue refund to your account. Once the refund is issued, you will receive a confirmation e-mail with the transaction ID #. After that please allow 3-5 business days for the bank to reflect funds on your account. If you have any questions, please let us know! Thank you for your business with CARiD.com

Now they're back to me paying the return shipping. And who has a printer now days.

 

[Clinton Ellyson]

That's a little short of a full refund.