What would you do? Dealer negligent on warranty repair, now out of warranty and out $1675

Discussion in 'General Discussion' started by TahoeFL2017, May 14, 2019.

  1. TahoeFL2017

    TahoeFL2017 Member

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    So I took my 2017 Tahoe LT to Dimmit Chevrolet in Clearwater FL for AC service and to get a washer nozzle replaced, as AC was not blowing cold, figured I would get the last couple things fixed before my 3/36 warranty ran out. This was July 2018.

    Dealer said they "couldn't find the leak but they put in Freon so now the AC is working fine" . Which is NOT the way you repair AC, I have a ton of experience with AC systems on homes, and its the same on vehicles -- its a closed system, so if you are losing Freon, you have a leak that needs to be repaired . Period. Freon doesn't leak out of a properly functioning system, its not like adding air to your tires .

    Same dealer said they didn't have the washer parts, so I waited 2 weeks for a phone call, then gave up on "Dim-wit " Cheverolet in Clearwater FL and went to Dick Norris Buick/GMC, right down the road. They repaired the washers within an hour and I was on my way.

    Flash-forward to this year, April it starts to get warmer in Florida, so I take the Tahoe back to Dick Norris Buick/GMC, they tell me I have virtually NO Freon in the system, they can't find the leak, but they don't give up, they finally located leak in the rear condenser in the back . But now I am at 37,000 miles , so I have to pay $1675, for something Dimmit Chevrolet should have found and fixed under warranty.

    So I know things happen to expensive trucks, I'm a big boy, and I am not going to cry about paying for repairs, but still feel like Dimmit Chevrolet was negligent in not finding the leak, it AC 101 that its a closed system, I would expect a shady used car lot to pump in Freon and send me on my way, but NOT a franchised, large dealership like Dimmit Chevrolet .

    What would you guys do? Obviously a lawsuit would be silly for $1675, but thinking there has to be some recourse for their screw-up.

    Friend of mine works as a Ford service manager, he said there should be a CLP (customer loyalty program), that might reimburse me at least something.

    Any thoughts or suggestions? Aside from ripping them up on Yelp and other sites, I don't really know where to start to get any kind of positive result.

    ANY and ALL replies are appreciated!!!
     
  2. Blueinterceptor

    Blueinterceptor Full Access Member

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    I go back to dimwit she told and point out their error and try to get them to fix it under the original warranty. Now I don’t know if it’s because I have a long history with my dealership but it’s my understanding that the service Dept May have some discretion in what they charge you
     
  3. Dcmaynor

    Dcmaynor Full Access Member

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    Contact BBB. Then someone from gm will call. I paid for a front condenser replacement because the tsb said my miles were over. GM finally gave me have of what I paid back. I was nice and pleasant. They like nice and pleasant.
     
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  4. Big Mama

    Big Mama Full Access Member

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    Does the first shop warranty their repairs? I’m with Demaynor. Go the soft route first.
     
  5. 915_Tahoe

    915_Tahoe Full Access Member

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    you should send an email to gm and let them know the situation, provide both paper work from the first dealer and the second dealer that found and fixed the problem. same happens here, we get customers upset cause the advisor does not call the customers when parts arrive and us parts men here the yelling and screaming.
     
  6. DWTahoe

    DWTahoe Full Access Member

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    They extended the warranty on the A/C condenser/system for 5 years and 60K miles. If you fall into that category it's covered anyway. Just find a dealer that will take care of you.
     
  7. Ricker6869

    Ricker6869 TYF Newbie

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    Escalate the issue with customer service...they will take care of it. It should be documented that you had the issue prior to the warranty expiring.
     
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  8. TahoeFL2017

    TahoeFL2017 Member

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    Unfortunately , I already paid for the repairs out of pocket, as its Florida, and I use AC constantly, and the Tahoe is my work vehicle. So now I need to try to get $$$ reimbursed if possible.
     
  9. TahoeFL2017

    TahoeFL2017 Member

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    True, but that's only for the front condenser unit, per service advisor, unless he's BSing me, these trucks hacks have 2 condensers, front and rear. Already paid for the repair, but still I think I should do SOMETHING to get at least partially reimbursed.
     
  10. Blackcar

    Blackcar TYF Newbie

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    In indiana you have to for warranty work if its Chevrolet you take it to Chevrolet dealer and if I'm reading thread correct you had a GMC dealer repair that might why they didn't warranty.With prevous problem it should be covered. Good Luck
     

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