Truck died

[Corvette Scott]

I remote started truck, got in to drive away and truck shut off, nothing worked. Fan went to high and all the lights turned on. GM picked it up ten hours later! First tow guy couldn't move it because it was in park. He put a jumper on it but nothing. Second guy did the same thing and it started. I had them take it to the dealer. Love the truck but GM service is awful.

 

[WalleyeMikeIII]

See this thread especially posts #28 and #103, it is a known issue; resolved w/ an update to the BCM firmware.
That said, PIT5873D has recently been published indicating there may still be a few instances where it happens, even with the new firmware.

2022 Wont start after remote start

Ironically after I chimed in on the Consumer reports thread yesterday my '22 At4 6.2 wont start this morning. It seems to have full electrical power -- lights/radio all fine but nothing happens when pushing start. Anyone else run into this? Waiting for the Onstar tow now -- push button...

www.tahoeyukonforum.com

 

[Corvette Scott]

See this thread especially posts #23 and #107, it is a known issue; resolved w/ an update to the BCM firmware.
That said, PIT5378D has recently been published indicating there may still be a few instances where it happens, even with the new firmware.

2022 Wont start after remote start

Ironically after I chimed in on the Consumer reports thread yesterday my '22 At4 6.2 wont start this morning. It seems to have full electrical power -- lights/radio all fine but nothing happens when pushing start. Anyone else run into this? Waiting for the Onstar tow now -- push button...

www.tahoeyukonforum.com

Thanks,
That was helpful and exactly what my truck did. I called the dealer and gave them the bulletin number. They said they never heard of that.

 

[WalleyeMikeIII]

Thanks,
That was helpful and exactly what my truck did. I called the dealer and gave them the bulletin number. They said they never heard of that.

Note Bulletin number is PIT5873D, not PIT5378 as I listed above...(relevant Posts are #28 and #103) I edited my original post...

 

[OR VietVet]

Thanks,
That was helpful and exactly what my truck did. I called the dealer and gave them the bulletin number. They said they never heard of that.

Whether they heard of the bulletin number or not, they are supposed to be trained to get the info from the vehicle owner and document all of it and relay to the tech and the first thing the tech should do is search for related TSB's, tech service bulletins, and address as needed. The incompetence of some dealer shops amazes me. Yet another reason I will always own the NBS 2000-2006 rigs.

 

[Corvette Scott]

FYI, My SUV is a 2022 Yukon Denali XL built in July of 2022. I would think it had the latest software since it was near the end of model year production.

 

[OR VietVet]

FYI, My SUV is a 2022 Yukon Denali XL built in July of 2022. I would think it had the latest software since it was near the end of model year production.

Sorry, but you never want to assume on these rigs, especially for the new ones. I hope it all works out for you though.

 

[Corvette Scott]

Update
They did a computer update and they said something with the battery and said all is good. Time will tell!

 

[Fast_AT4]

I remote start(ED) every time getting into my ride. Had the above happen the other day and have only remote started 1 time in my driveway just to see....no faith in it not happening again until I get the update. Pretty ****** feeling to not have faith in your new ride! "Shouldn't" need to have a 10mm wrench on stand by. /rant.over

 

[OR VietVet]

So, it didn't have the latest software after all?

 

[03X2]

Whether they heard of the bulletin number or not, they are supposed to be trained to get the info from the vehicle owner and document all of it and relay to the tech and the first thing the tech should do is search for related TSB's, tech service bulletins, and address as needed. The incompetence of some dealer shops amazes me. Yet another reason I will always own the NBS 2000-2006 rigs.

Note- I’m finding apathy and incompetence in most ’customer service’ locations -not sure if it’s a lack of training or what. I was in an Advance Auto Parts store recently and while the parts person was looking up my items I asked if he knew who Arthur or Nick Taubman were, he said he’d never heard of either. Asked how long he’d been working there, he said ’almost 3 years’. I got my parts and left. That was six months ago, maybe I’ll stop in and ask him again……

 

[Corvette Scott]

I guess there was a software update, maybe they don't do the update unless there is a problem?

 

[NoYukonYet_1Jeep]

Thanks for the info here - I used remote start quite often and I am going to share this bulletin with my dealer.

It definitely felt like a software glitch on my truck . Praying its not something major and /or mechanical.

 

[WalleyeMikeIII]

I guess there was a software update, maybe they don't do the update unless there is a problem?

I do not think that GM requires the dealers to update all the modules to the latest calibrations available during PDI. This, I think, is a failure on GM's part. Especially early in the lifecycle when they are clearly making software improvements.

My opinion is that a good dealer would check these things and to it anyway, and then check them when they are in for service regularly; and advise on any critical updates. But, I do not know dealers get paid by GM; so the probably don't want to spend their tech's valuable time on things that won't be reimbursed...makes sense...but not great for the customer experince.

 

[R32driver]

Weird how this doesn't happen to the '21 trucks. I remote start almost every time the yukon isn't in the garage and never had a problem. Like to get them seats and steering wheel heating up a bit before I hop in

 

[OR VietVet]

I do not think that GM requires the dealers to update all the modules to the latest calibrations available during PDI. This, I think, is a failure on GM's part. Especially early in the lifecycle when they are clearly making software improvements.

My opinion is that a good dealer would check these things and to it anyway, and then check them when they are in for service regularly; and advise on any critical updates. But, I do not know dealers get paid by GM; so the probably don't want to spend their tech's valuable time on things that won't be reimbursed...makes sense...but not great for the customer experince.

You took the words right out of my mouth. They will not do the updates without payment.

 

[WalleyeMikeIII]

Weird how this doesn't happen to the '21 trucks. I remote start almost every time the yukon isn't in the garage and never had a problem. Like to get them seats and steering wheel heating up a bit before I hop in

21's used the tried and true vehicle architecture; the 22's on up use the VIP, including Google, etc, and the bugs are still being worked out.