Spoke to GM Chat today and looks like they are increasing transparency in what is going on with our orders. I included a screenshot of the response that I got from the rep in the chat. Background: 2022 Z71 Tahoe built 4/13 Luxury Package/Sunroof with Captains Chairs in the second row.
Midlothian to Possession
- Thread starter kate_t
- Start date
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Nope, no window sticker.
You cannot; all tracking tools have been eliminated. The only way to know where your vehicle is is by asking your dealership.
Well, I was told today by my dealer (who I like very much and is frustrated just like the rest of us!) that all she can see is that it's being held in Midlothian due to "Missing Part." My TPW was 5/9 and it hit 4300 on 5/13. I had assumed it was shipping because that's the vibe I was getting from the chat, but she confirmed missing part. It seems that there is a pattern with anything built between 4/1 and 5/15 .... this was a Tahoe. And @kate_t - so excited for you - keeping my fingers crossed!
Tinbadtin
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Count me in the “vehicles waiting for parts” or something and TPW 5/16. Seems pretty random overall though which vehicles make it to the dealerships and which ones are stuck waiting for QC/parts/whatever it is.
IMO its plausible that what’s happening is GM gets chips/parts maybe daily or every few days, once they run out them keep making the vehicles (need to keep they conveyor belt going after all) and those vehicles are the ones headed to Mid for retrofit later. It seems a deliberate choice to “skip” certain vehicles and build more new ones as opposed to using the parts to finish the ones that already built. I could be wrong of course but it all seems like calculated moves to try and “spread the damage” versus ******* off a bunch of customers/dealers at once and deal with an even bigger backlog. Just sucks for us who drew the short end of the deal and our vehicles the ones that got produced later in the week/day when the parts had run out and needing to wait for retrofit.
Only somewhat logical explanation I can think of so far but really sucks GM isn’t being transparent with us, which is somewhat understandable from a business POV but complete crap customer experience.
IMO its plausible that what’s happening is GM gets chips/parts maybe daily or every few days, once they run out them keep making the vehicles (need to keep they conveyor belt going after all) and those vehicles are the ones headed to Mid for retrofit later. It seems a deliberate choice to “skip” certain vehicles and build more new ones as opposed to using the parts to finish the ones that already built. I could be wrong of course but it all seems like calculated moves to try and “spread the damage” versus ******* off a bunch of customers/dealers at once and deal with an even bigger backlog. Just sucks for us who drew the short end of the deal and our vehicles the ones that got produced later in the week/day when the parts had run out and needing to wait for retrofit.
Only somewhat logical explanation I can think of so far but really sucks GM isn’t being transparent with us, which is somewhat understandable from a business POV but complete crap customer experience.
Crash51730
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Your TPW was the same as mine although mine slipped through a few days sooner and actually hit the dealer lot on 5/9. I think Tinbadtin is right a couple posts down. The line always keeps running. If the parts are there, trucks get completed. If not, they go to Midlothian. Simple as that. When an abundance of parts comes in it keeps the line moving, and doesn’t necessarily get allocated to the ones in the yard.
Garth Knight
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I actually tracked a few other cars that had a higher VIN than mine that were built on the same day (6/15), one of which was even identical to my car, and those cars have been shipped with ETA's of 7/6. And they never had the privilege of visiting purgatory/Midlothian.
I would say it started a bit earlier: mine was built on March 23rd. Ill ask if vinview started working like @kate_t ’s today :/
Super congrats to those that are finally having their cars shipped !
So all dealers are able to see the location of the vehicle? The Denali I ordered had a tpw of 5/23 but has no window sticker . The dealer keeps saying that it’s been built and just awaiting shipping but won’t give a location . It’s at 3800 produced status .
I tried to contact gmc chat again asking if there was additional detain or if they could see if it was stuck in midlothian but they just said it appears it is awaiting shipment and that it could take several weeks . Is this a indicator that it might be stuck in midlothian ? Thanks !
So all dealers are able to see the location of the vehicle? The Denali I ordered had a tpw of 5/23 but has no window sticker . The dealer keeps saying that it’s been built and just awaiting shipping but won’t give a location . It’s at 3800 produced status .
I tried to contact gmc chat again asking if there was additional detain or if they could see if it was stuck in midlothian but they just said it appears it is awaiting shipment and that it could take several weeks . Is this a indicator that it might be stuck in midlothian ? Thanks !
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I was March 23rd as well. Hopefully they are going FIFO.
oxfordrebel55
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@Garth Knight Ours was produced on 6/15. If I sent you my VIN could you tell me something? Our dealer said he's not getting accurate updates.
Updated again today with GMC chat, they said the truck is 4300 again (was 4000 on 6/9, and 4300 before that since 4/13 build) and that it is awaiting semi conductors. I think I'll be visiting the dealer next week and putting in an order for a '23 and see which one gets here first.
The event code makes no sense if it's waiting on chips; I feel like they need to do a better job of accurately relaying what these codes are...
Tinbadtin
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Their system is clearly not even setup to provide accurate production/delivery updates, let alone dealing with part shortages and “half-built” trucks
Unless we all massively start canceling orders, refusing deliveries and buying competition there will likely be little change.
I assume for shipping to dealership and not getting parts installed?
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Nothing for mine
vinview still off.Will be very interesting to see if and when your window sticker will appear.
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