Midlothian to Possession

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rws1987

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There's gotta be someone online somewhere that actually works at the Midlothian facility, low level employees or in management etc. Where are you? Tell us what's going on over there, spill the beans lol. If someone is out there that's close enough go take a drive and do some reporting. Someone knows something. I bet it's missing parts, but are all there for missing parts? Hmmmmmm...
Yes! There HAS to be someone out there who knows something. Linton on gminsidenews was a hidden gem who has been shut down, but there HAS to be another “linton” out there who has some info. The lack of transparency is just SO very frustrating.
 
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kate_t

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No updates here. I was told last week by the executive resolution team that my order was on hold and to contact my dealer for options. So frustrating. My salesman said that they would contact their GM rep.
If you do the GMC/Chevy chat, using the automated system, what message do you receive?
 
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kate_t

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I got a call from my dealership on Friday. They informed me that last week they received a list of vehicles they have on order that have been produced, but are waiting for a microchip. Unfortunately mine was on the list. Best part is the microchip is on backorder, and they hope to get them in October. They did not know which microchip it was, but it has to either be for safety or powertrain or they would have sent the truck and retro-fit it after delivery. They are willing to give back my deposit, but there is nothing else out there.......
If you do the GMC/Chevy automated chat, what does the "message" tell you? Is it updated?

Mine is still at 4300, and Exec Resolution team has said that it is not waiting on a part/chip, only transport. My event code is still 4300.

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Mharpy29

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If you do the GMC/Chevy automated chat, what does the "message" tell you? Is it updated?

Mine is still at 4300, and Exec Resolution team has said that it is not waiting on a part/chip, only transport. My event code is still 4300.

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This is what I typically get. Dealer has said I'm at 4B00 for the last month or so. Before that was 4300.
 

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kate_t

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So, while my automated GMC Chat response said:
"Congratulations! Your vehicle has been produced. It is important to know that shipping arrangements will take place next and your selling dealer is the best source for additional detail on that process."

I did the GMC Chat (text) and the person said:
"Yes, the Event code is 4300, your vehicle is in transit, thank you for choosing GMC, and Congratulations on your New Vehicle." I responded with it has been at that status since April, and asked if they have any further detail and was told "It shows it is being shipped by Truck, that is all the information we have today, you can check with your Dealership for further information."

There is no way of knowing if this is true; there is still no Window Sticker, VinView...nothing. I emailed my Exec person yesterday and I cc'd Mary Barra and I have not heard anything. I know I was promised weekly updates, and she's been great, but a response would be nice.
 
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kate_t

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quick question- Is [email protected] the correct way to get in touch with executive resolution specialist?

No, you have to call them. I did email her after I already had a ER advisor, and the advisor mentioned my email to her, so I know she got it and actually acted on it.
 
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kate_t

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I feel like taking to Twitter is also a good idea...there has to be accountability; how you can you continue to produce MY'22 vehicles and even CONSIDER MY'23 vehicles when there are thousands waiting for chips.
 
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kate_t

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Amazinggggg

Tj Brown said he's seen some movement.

How did you find out?
Well the GMC text chat person told me it was on a truck, so she wasn't wrong. I text my salesman the screenshot of that convo and asked if by chance he saw anything on VinView, and he sent me the screenshot of it in Arlington and said it's moving.
 

yaww

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I ordered a Tahoe High Country with Air Suspension last week, it was in dealers inventory in transit. It was at 4150 (invoiced) when I put the deposit on 06/14 and moved to 4300 @Midlothian, TX on 06/16. Today, Chevrolet said it is still in Midlothian but in an hour or so, dealer called me that it is in Mesquite, TX (not sure what facility) and they will bring it to dealer today or tomorrow for me to pick-up (dealer is also in TX).

It had a window sticker since I put the deposit down last week. I wanted to provide this as a reference.

End of fiscal quarter coming for GM in 8 days and as every company they will be rushing the 'ready to go' vehicle deliveries with all the resources they have to book the revenue and decrease their inventory.
 

Maxbubalo

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Well the GMC text chat person told me it was on a truck, so she wasn't wrong. I text my salesman the screenshot of that convo and asked if by chance he saw anything on VinView, and he sent me the screenshot of it in Arlington and said it's moving.
What was your build date and when was it transferred to Midlothian?
 

Jriggs

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Built 04/11, moved to Midlothian on 04/12
Mine was shortly behind you on 4/19 in the dreaded Mid land... I really hope there is movement on mine soon! I talked to my dealer today and he said still no updates or changes. Is your Window Sticker appearing now?
 

StephenPT

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Will it even smell new? Lol
I know this is comment was a bit tongue-in-cheek, but on this topic ... I've bought two brand new cars. A 2014 Honda Pilot that was built in January of '14 and drove it home the second week of March '14. It was on the dealer lot and had the configuration we wanted (back when that was a thing lol). It of course smelled very new and had less than 50 miles on it.

My second new car was a 2017 Honda Accord Touring. It was built in October of 2016 and I drove it home middle of May 2017. Nearly 7 months from its build date! It never even dawned on me when I bought it how long it might have been sitting at the dealer. It smelled just as new as any other Accord I had sat in on previous test drives. Still driving it today - 45K miles and not one single issue.
 

Crash51730

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*HUGE UPDATE*
My vehicle is FINALLY on VinView, and it's moved from the Midlothian lot to the Arlington rail yard!
The critters are going to be PISSED that they have to finally move out of your vehicle! On a serious note, you have been there helping all of us on this thread, I am glad and still fingers crossed nothing crazy happens and you are finally getting the movement you have been waiting for!! Congrats!!
 

Mskazee

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*HUGE UPDATE*
My vehicle is FINALLY on VinView, and it's moved from the Midlothian lot to the Arlington rail yard!
Congrats!!!! Are you able to pull a window sticker yet? My tahoe hit midlothian 04/10 and just hoping maybe that means they are working through some of the back log.
 
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