Front Dash Crack
- Thread starter Bubba_A
- Start date
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You've got a reading comprehension problem, "bro".
I have a 2007 Yukon Denali. This issue started on the passenger airbag side about six months ago and also came up on the top dash driver's side above the speedometer.
I was initially stone-walled at the dealership, called GMC customer care and got nowhere, and finally e-mailed customer care. I informed them that I am a loyal GM customer, and have been for a significant amount of time and that I consider this a defect, which it clearly is, and as such would ask that they fix it as such and repair or replace the dash, regardless of my warranty status (or lack thereof).
I received a call back within about an hour and was told they cannot guarantee anything but that they would try to help solve this problem. They then told me they would contact my dealership and get in touch with me within 24 hours. I contacted my service rep at the dealership to let him know they may be calling and that I was hoping we could get this taken care of and he called me back shortly thereafter explaining that they spoke to GM and could offer me the new part and replacement for a $250 "deductible".
I considered this acceptable, as I equate this to basically paying for labor and getting the part free of charge. Perhaps I could have fought for more, as I see that some people have gotten it replaced for free (although the circumstances with mileage and warranties may vary from mine), but I considered this a fair solution and accepted.
I hope this helps anyone else that may have this issue!
I was initially stone-walled at the dealership, called GMC customer care and got nowhere, and finally e-mailed customer care. I informed them that I am a loyal GM customer, and have been for a significant amount of time and that I consider this a defect, which it clearly is, and as such would ask that they fix it as such and repair or replace the dash, regardless of my warranty status (or lack thereof).
I received a call back within about an hour and was told they cannot guarantee anything but that they would try to help solve this problem. They then told me they would contact my dealership and get in touch with me within 24 hours. I contacted my service rep at the dealership to let him know they may be calling and that I was hoping we could get this taken care of and he called me back shortly thereafter explaining that they spoke to GM and could offer me the new part and replacement for a $250 "deductible".
I considered this acceptable, as I equate this to basically paying for labor and getting the part free of charge. Perhaps I could have fought for more, as I see that some people have gotten it replaced for free (although the circumstances with mileage and warranties may vary from mine), but I considered this a fair solution and accepted.
I hope this helps anyone else that may have this issue!
2008 Chevy Tahoe 2008
I have a 2008 Chevy Tahoe LT and just noticed a crack in the dash between the airbag and the vent. Seems to be a common place. I have not yet tried calling GM or the local dealer here. Does anyone know if this has officially been recalled yet? Would you suggest I call GM first or go straight to the dealer?
Thanks guys. It's so frustrating to spend 40K+ on a vehicle and have something like this happen when it's less than 50 years old and has less than 40,000 miles on it.
I have a 2008 Chevy Tahoe LT and just noticed a crack in the dash between the airbag and the vent. Seems to be a common place. I have not yet tried calling GM or the local dealer here. Does anyone know if this has officially been recalled yet? Would you suggest I call GM first or go straight to the dealer?
Thanks guys. It's so frustrating to spend 40K+ on a vehicle and have something like this happen when it's less than 50 years old and has less than 40,000 miles on it.
Hi, two questions. What's the going rate to have the dash replaced with no discount? Second, has GM improved the new dashes to prevent this from happening again? It seems like chasing the wind if they're replacing the dashes with the same scrappy design
screamin chicken
Member
yup thats just cheap material, I have a 07 yukon and mine is cracked, i also have a 2000 WS6 original owner and that dash cracked after 2 yrs. and so did the door panels....
Hey guys my 2008 YukonXL dash crack first appeared this past weekend. That Monday I headed to my dealership and proceeded to argue my case to the service manager.
After about an hour the service manager came back with me paying 500 deductible. Not acceptable in my book. 30 minutes later, it dropped to 250. I agreed the part was ordered and installed the next day.
I really wanted free, but @ 91k I felt 250 was the best offer since I'm out of warranty.
After about an hour the service manager came back with me paying 500 deductible. Not acceptable in my book. 30 minutes later, it dropped to 250. I agreed the part was ordered and installed the next day.
I really wanted free, but @ 91k I felt 250 was the best offer since I'm out of warranty.
TTA579
Member
Does anyone have part numbers?
Hurlz07Tahoe
Full Access Member
WOW. This is crazy. I'll definitely be keeping an eye out for this! Thanks!!
IrishTR
Member
2008 Yukon Denali XL dash crack towards the front left of steering wheel and over by the upper left corner of the Air Bag. Took to Cavendar GMC (in SATX), I also had to have a right rear exterior door handle replaced, it was $249 out the door for both.
I think it shoulda been free but eh I think thats fair for those 2 parts and labor.
I think it shoulda been free but eh I think thats fair for those 2 parts and labor.
arejayeye
Member
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Hey, I have been lurking for a while but decided to post today. It's crazy so many people have this problem. I have an 07 yukon w/ 49,000 miles and I have the same two cracks in my dash. One is on the left side behind and traveling up the speedometer "hump" and the other is at the back left corner of the passenger side airbag cut out. I will be going to see my local dealer and hopefully get this fixed
wfburton159
Member
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Just bought a 2007 Yukon that has the crack on the cluster hump on the left side. And two cracks all the way through the skinny part behind the center of the airbag on the passenger side. GM junk.
cjweb11
Full Access Member
Not that this thread needs another "me too", but... me too... one on the hump one on just behind left side of passenger air bag.... I want a f'ing recall already!!!!
YukonCrazy
Full Access Member
My 2008 Yukon has 2 cracks on the dash. One that lines up with the left side of the steering wheel and the other next to the left side of the passenger airbag.
orange72blazer
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strokinpower
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The 07 tahoe I just bought also has a cracked dash on the drivers side.
NJYukon
TYF Newbie
Another 'me too' here also. Just picked up my 2008 Yukon and there is a crack on the passenger side from the left corner of the airbag cutout toward the windshield. Now I will be staring at the IP shroud waiting for that one.
Without reading the entire thread of 'me toos', has anyone who had this replaced had a reoccurrence?
Without reading the entire thread of 'me toos', has anyone who had this replaced had a reoccurrence?
Where are the GM moderators on this thread.
---------- Post added at 03:31 PM ---------- Previous post was at 03:16 PM ----------
I want to see the hey pm me your vin so we can speak with your local dealer reply and try to assist in this matter.
Dique
---------- Post added at 03:31 PM ---------- Previous post was at 03:16 PM ----------
I want to see the hey pm me your vin so we can speak with your local dealer reply and try to assist in this matter.
Dique
