Door handle peeling

[tahoebigah]

gm customer care

I spoke to GM Customer Care yesterday and they told me the dealer will replace the handles for free if your under 100k miles. If your over 100k miles they will provide cost assistance.

 

[GM Customer Service]

Thanks for providing feedback on your experience tahoebigah! I do want to let everyone know, that cost assistance is on a case-by-case basis. It is up to the District Specialist and dealer whether or not it will be offered.

Marissa
GM Customer Service

 

[YukonCrazy]

Are we talking about interior or exterior handles here?

Any details on the out of pocket cost with the "cost assistance"?

 

[natural_one]

Are we talking about interior or exterior handles here?

Any details on the out of pocket cost with the "cost assistance"?

interior.

 

[jwilson32]

2007 Tahoe LTZ int door handles peeling

Hi,
Could one of the GM service reps email me regarding the interior door handle issue? I have a 2007 Tahoe LTZ with 67K miles on it, and all 4 are peeling. I've called two local dealers in the St. Louis area and they have no idea what I'm talking about. Furthermore, I called Chevrolet's customer service dept and they didn't have anything on this either. I'm new to the forum and have less than 10 post, thus it won't let me send a PM.

[email protected]

Thanks in advance,

Jordan Wilson

 

[GM Customer Service]

jwilson32,

I am sorry to learn that you are experiencing an issue with your vehicle regarding the door handles peeling. I am happy to assist you. I will be sending you an email shortly.

Regards,

Jennifer T.
GM Customer Care

 

[barmstrong447]

'07 Yukon XL 2500 SLT w/125k miles

Jennifer,
Got the same problem with my vehicle - can you please email me and provide assistance/information? I cut my hand on the peeling plastic.
Thanks,
[email protected]

 

[GM Customer Service]

Hello,

Oh no! I am sorry to hear that, barmstrong447. I am happy to email you about your vehicle concern.

Looking forward to assist you,

Jennifer T.
GM Customer Care

 

[Wrath1517]

I am having the same issue with my interior door handle peeling. Please email me too on how to resolve this issue

[email protected]

 

[k3silk]

+3
[email protected]

 

[08grey]

+4. Drivers side.

 

[Jeff Wilson]

+5 Drivers and passengers. 2007 Yukon Denali. I was unaware there was a TSB on this issue nor was I informed of when I took my vehicle in for repairs last year.

 

[vt_hokie2008]

+6

Sent from my SM-N900V using Tapatalk

 

[jebt2921]

And another....cut the shit out go my finger twice now... Anyone try an aftermarket one? Replaces the whole color matched piece and chrome handle.

Sent from my iPad using Tapatalk

 

[jwilson32]

So I'm curious if anyone has actually received new door handles per the TSB? I have been speaking with GM customer care now for over a month, and still getting the run around. The last email I received today stated that due to the age and mileage and since I didn't purchase the vehicle new, they couldn't assist me. If that's the case, why wasn't I told that from the beginning? The TSB I have states that if the Tahoe has less than 100K miles and is less than 10 years old, it is eligible. Mine is a 2007 with 66K miles. I'm not a mathematician, but......

I really thought GM would treat potential customers better than this. There are way too many other great vehicles out there that are equal to or better than GM. Customer service is what separates the competition nowadays and you can bet I will never, ever purchase a GM product again. What a horrible way to promote their product. No wonder they had their hand out for a bail out. Absolutely pathetic!

 

[aktpd7315]

+7 09 Tahoe with mileage under 70k and the dealer giving me the run around

 

[barmstrong447]

Note: There's a 100,000 mile max on the TSB

I wasn't told by the GM rep even after I sent her the year, model and mileage. Back and forth - she was going to escalate it so a dealer would contact me for the replacement. I even told her what dealer, but she didn't call them first so I didn't get a response until I emailed her again - then got a call from the other GMC dealer here and was told there was a 100,000 mile limit.

What a waste of time.
If anyone buys one of these vehicles used, be sure you're given a first aid kit.

So I'm curious if anyone has actually received new door handles per the TSB? I have been speaking with GM customer care now for over a month, and still getting the run around. The last email I received today stated that due to the age and mileage and since I didn't purchase the vehicle new, they couldn't assist me. If that's the case, why wasn't I told that from the beginning? The TSB I have states that if the Tahoe has less than 100K miles and is less than 10 years old, it is eligible. Mine is a 2007 with 66K miles. I'm not a mathematician, but......

I really thought GM would treat potential customers better than this. There are way too many other great vehicles out there that are equal to or better than GM. Customer service is what separates the competition nowadays and you can bet I will never, ever purchase a GM product again. What a horrible way to promote their product. No wonder they had their hand out for a bail out. Absolutely pathetic!

 

[Blackmamba]

Exterior.

I had my exterior handle peeling, but the inside of it. I sanded it down with 1000 grit then used some duplicolor paint from autozone. Worked great and I was able to catch it before it reached the outside of the handle.

 

[navi]

Wouldn't ya know I find this after I passed the 100k mark.... oh well cant be too bad to swap out myself. Guess I can do it at the same time I replace the broken exterior handles

 

[Wrath1517]

I have 106k on my pampered Tahoe and have experienced all the known issues these vehicles are known for...peeling handle, evap canister PO449 code, dash cracks, etc. Not sure if I'd jump and buy this product again.
What's a real shame is the other makes I've owned that I literally beat on, which cost alot less held up pass well 160k without an issue.