no they have it done a number of times for instance the 2000 came out in both obs and nbs, not so much that I know of on the 2007, but they did it again on the 2015 and this is just this particular model line
Bit the bullet and bought a 2015 Escalade ESV - Now I have a bunch of quesions?
- Thread starter Vector
- Start date
Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.
iamdub
Full Access Member
having that first 2015 edition may also create a issue when getting parts in the future, you will always want to be sure to specify that yours is within that first 6 months
Tahoe14
Full Access Member
The flat smooth pads on the center console do not charge the phones it is the one with the ridges which are very different and the sales person should of been knowledgeable of this. You could also use that fact as ammunition plus specifically the 8 speed when you talk to the GM or the owner. I would list all the features that I listed that you missed out on. I have a feeling that if they don't take care of you you will not be happy with the current vehicle. If they really want to help they can undo the deal and put you into what you wanted and thought you were getting. Stand your ground when speaking to them and hopefully it will work out. Good luck.
Fosscore
Full Access Member
- Joined
- Apr 16, 2014
- Posts
- 10,867
- Reaction score
- 19,757
iamdub
Full Access Member
Right. But don't be an *******- you catch more flies with honey. This place is obviously not a Cadillac- or even GM-exclusive dealership, so you can't expect them to know every model year (and especially mid-year) differences of every vehicle on their lot. The lot owners and employees are human and are subject to error. Now, what they ARE responsible for is the accuracy of what they're advertising for sale on their lot. The grey area is what the test drive is for. If something is not as advertised and are deal-breakers, then you can leave with just being upset with them that they weren't accurate instead of signing the dotted line. Really, anything they do after the fact (other than warranty repairs) is out of kindness/customer service. They could just tell you "Sorry for our inaccuracies, but it was sold as-is".
Someone could tell me they're selling a gold brick that someone sold to them. They could write in their ad that it's a gold brick and show a picture of it. But I'm gonna thoroughly inspect it in person to ensure that it isn't spray-painted lead before I hand over the cash.
Last edited:
Vector
Full Access Member
I am starting to get a bad feeling about this Escalade aside from the things I've mentioned so far. When we went to test drive it, the battery was completely dead. So we took a Denali out instead while they got this one running. When we got back it was running and after driving for a while (alternator voltage was 14.2 according to the instrument panel) the battery seemed to charge enough to restart it.
In my experience with Subs, and all the electrical demands, if the battery is weak it can effect transmission shifting, traction control, engine performance, and the like.
Anyway, the check engine light was on despite seeming to be running ok. As part of the deal, they agreed to fix whatever was causing the light to remain on and I have that in writing. I even gave them examples of some things it could be, and they assured me they would fix the issue/s, not just reset the check engine light. Well when I woke up yesterday morning the battery was completely dead again, so I put it on a long charge and it was starting again. Low and behold the engine light was off, so it either reset itself from being completely dead, or with the battery fully charged, that might have been causing it.
I noticed last night that some of the lights on the control panel where the A/C controls are, were staying on. I chalked it up to not knowing how long they would take to go off, and presumably the battery saver who turn everything off.
But this morning it was completely dead again. So I suspect I have a drain on the battery which is causing it to go dead. After fully charging it again today, I started it and everything seemed fine. But then a short time later it would not start with the battery being very weak. So this battery is obvious toast not being able to hold a charge even with a drain for a short time.
My worry is that it has some electronic malfunction/drain that killed the battery.
So I cannot even get it back to them until tomorrow at the earliest, as their service department is closed today.
The way I see it, they will need to take it back and get me a comparable 2015 with an 8 speed transmission and the other things that come with it. They do offer a 7 day no questions asked exchange policy, however I do not intend on paying their "restocking fee" of 7% considering they sold me a vehicle without what their ad described.
`
In my experience with Subs, and all the electrical demands, if the battery is weak it can effect transmission shifting, traction control, engine performance, and the like.
Anyway, the check engine light was on despite seeming to be running ok. As part of the deal, they agreed to fix whatever was causing the light to remain on and I have that in writing. I even gave them examples of some things it could be, and they assured me they would fix the issue/s, not just reset the check engine light. Well when I woke up yesterday morning the battery was completely dead again, so I put it on a long charge and it was starting again. Low and behold the engine light was off, so it either reset itself from being completely dead, or with the battery fully charged, that might have been causing it.
I noticed last night that some of the lights on the control panel where the A/C controls are, were staying on. I chalked it up to not knowing how long they would take to go off, and presumably the battery saver who turn everything off.
But this morning it was completely dead again. So I suspect I have a drain on the battery which is causing it to go dead. After fully charging it again today, I started it and everything seemed fine. But then a short time later it would not start with the battery being very weak. So this battery is obvious toast not being able to hold a charge even with a drain for a short time.
My worry is that it has some electronic malfunction/drain that killed the battery.
So I cannot even get it back to them until tomorrow at the earliest, as their service department is closed today.
The way I see it, they will need to take it back and get me a comparable 2015 with an 8 speed transmission and the other things that come with it. They do offer a 7 day no questions asked exchange policy, however I do not intend on paying their "restocking fee" of 7% considering they sold me a vehicle without what their ad described.
`
Vector
Full Access Member
I agree, and to a certain extent alluded to that in my last post. I doubt they would want to deal with a lawsuit (neither do I), and the ensuing bad publicity if I decided to make a stink about it. It may have ben an honest mistake, though they made it again with the other Escalade they still have for sale showing the 8 speed, when according to the vin check I did on that site (Doubeleive provided) is only a 6 speed.
Anyway, hopefully my start to the new year will be a happy one with them, not a battle.
`
iamdub
Full Access Member
There may or may not be a drain. It could just be a bad battery. The vehicle could have sat on their lot for a while with a weak battery and it got so low that the PCM/TCM needed to relearn idle, shifting, etc. So, I wouldn't dive down that wormhole just yet.
Whatever it is, they are responsible for it. Good job on getting that in writing. As for the "missing" features, that could go either way. Best of luck!
Tahoe14
Full Access Member
Good point on the 7 day policy and i would certainly use it minus the 7% restock. I agree about the ******* statement but "be firm but fair". I don't agree that buyers should be taken advantage of either.
sickk23
Full Access Member
I would take it back...
Tahoe14
Full Access Member
He won't be happy if he doesn't and he sacrifices several features plus the 8 speed which was the whole premise and importance of the new purchase.
I would say also if they wont work with you then go straight to the loan company because if they sold you a vehicle and it states on the loan that it is a particular vehicle and it's not I would think there would be some serious legal implications for them there as well. if you paid cash well that's another story then.
Vector: if you have a 7 day exchange option, I'd definitely use it and grab an 8 speed! Better to be out 7% than to be stuck with a 6 speed forever. Plus as other people mentioned, you might run into issues with parts compatibility due to the changeover. Obviously, just verify the vin before settling on the new one. You might see if the salespeople can waive the restocking fee.
To clarify- I have never swapped a transmission on a GM truck. I swapped out the automatic transmission on my 300zx for a manual. One of the best decisions I made on my Z, however it took a whole week. Lots of soldering, re-wiring, wrenching, cursing, etc.
To clarify- I have never swapped a transmission on a GM truck. I swapped out the automatic transmission on my 300zx for a manual. One of the best decisions I made on my Z, however it took a whole week. Lots of soldering, re-wiring, wrenching, cursing, etc.
Those features you are looking for are on the 2015.5 or 2015+ versions.
I bought a used 2015 Denali XL from a GMC dealership that was listed as an 8 speed. After I bought it I read a bunch of stuff on this forum and figured out that ass probably not true - don’t have the kick rear gate or wireless charging.
I called the dealer in it and they were willing to work with me on getting into another one but they didn’t have what I liked. I would have had to give up too many more features that I wanted (hud/retracting sideboards/different color) for it to be worth it.
Sent from my iPhone using Tapatalk
I bought a used 2015 Denali XL from a GMC dealership that was listed as an 8 speed. After I bought it I read a bunch of stuff on this forum and figured out that ass probably not true - don’t have the kick rear gate or wireless charging.
I called the dealer in it and they were willing to work with me on getting into another one but they didn’t have what I liked. I would have had to give up too many more features that I wanted (hud/retracting sideboards/different color) for it to be worth it.
Sent from my iPhone using Tapatalk
Chuck_Finley
Full Access Member
- Joined
- Dec 13, 2017
- Posts
- 122
- Reaction score
- 123
Sorry to hear of your troubles. I recently bought used Tahoe and was able to just chat with GM support, give them my VIN and get a complete build sheet for my truck, may want to do that so you know exactly what options it has. https://www.gm.com/site-help/contact-us/chat-with-us.html
Tahoe14
Full Access Member
Any update????
Vector
Full Access Member
The sales manager said he is going to try to find me a 2015 with an 8 speed at the auction for around the same price that I paid. He asked if he could find me a 2016 for a little more. While I wouldn't have a problem with a 2016, I said the price needs to remain at or very close because I was already paying more than I had originally planned to get into a Denali or Escalade.
They are seemingly empathizing with me, and things are remaining friendly at this stage. That might be in part because I have not had the use of it since they sent me out with a bad battery, and I could not drive it expect for the first night I took it off the lot.
I think my biggest hurdle is going to be avoiding the 7% restocking fee, which he claims is needed to cover their costs. While I have no doubt there are some costs, it is not $3k worth.
BTW - I tried to go on the KBB to distinguish the difference in cost between the 6 speed (& missing a bunch of extras) vs. the 8 speed. Unless i was doing it wrong, it was not showing a price difference between the 6 vs. 8.
I am trying to figure this out in advance in case they come back saying an 8 speed will cost me X amount more than a 6 speed will, to know if they are being on the up & up with me.
Last edited:
Tahoe14
Full Access Member
Good to hear. Maybe someone can chime in who went from a 2015 to a 2015.5 to get the 8speed as several did. Those that made the jump didn't really complain about a price increase. Maybe you could get him to split the 7% which I think would be more in line with actual Dealer cost although I think he should waive the fee based on the circumstance. Good luck and I hope you end up with the right vehicle.
sickk23
Full Access Member
They should eat the 7% due to false advertising and an ignorant salesman. Otherwise I’d be blasting them on every review site possible.
