Beware: GM Nightmare - Defective 2024 and 2022 Yukon Diesel

[AAhmed]

If your thought is GM is the only one with quality issues on some of their builds, you will be in for a rude awakening. Owning a business, we have a mix and match fleet, we used to be all GM until the vehicle shortage hit, then it was buy what we could find. The overall majority have minor, or no issues at all, but there are a few from Ford, Lincoln, Ram, Dodge, Toyota, and Nissan that are the same, in the shop more than they are on the road.
The parts, engineering, and QC just isn't what it was pre-Covid. When I look at the Monthly Fleet Repair cost per mile, which lists all of the vehicles currently inservice, my blood almost boils. Repair failures are up, as well as the cost to repair. The days of the cigarette lighter doesn't work, I replaced the fuse, has morphed into the cigarette lighter didn't work, which also disabled the defroster, heater, A\C, put the engine into limp mode, and the dash lit up like the Grisswalds house at Christmas, and the midbody electrical panel was replaced to fix it.

I appreciate your perspective, and it's disheartening to hear that various brands are experiencing similar issues. It seems like the challenges in the automotive industry, exacerbated by the vehicle shortage and the impact of the pandemic, have taken a toll on overall quality and reliability.
It's unfortunate that the days of simple fixes have evolved into more complex and expensive repairs, as illustrated by your example. The shift in the repair landscape is indeed frustrating for consumers and businesses alike.
thank you for sharing your insights.

 

[AAhmed]

Are they no sharing with you have is wrong with truck. I have seen this ask several times.

No they haven't.
sorry, if I have overlooked this question.

 

[DontTaseMeBro]

Might as well get a refreshed 2025 for your troubles at this point.

 

[djsassan]

I went through hell with my 21 Yukon, 2 engine replacements and a third failure all in 8 months. It was long, but GM did work with me and make it right, and I am enjoying my 2023. **knock on wood**

Keep pushing them, they'll make it right. Good luck.

 

[Dnmtdiablo]

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched to a grueling eight weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers. ‍

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience.

Thank you.

Same thing happened to me :Our 2022 yukon motor had to be replaced. We have family of five so we needed to rent a bigger car from enterprise. We had a rental for two months before they found us a loaner. . I am still waiting for my Rental reimbursement for my rental. $5000. Takes forever.
Dan

 

[AAhmed]

Driving another GM vehicle would make me extremely nervous. I really don't want to peek at the dashboard for fear that the check engine light will be on.

 

[AAhmed]

I went through hell with my 21 Yukon, 2 engine replacements and a third failure all in 8 months. It was long, but GM did work with me and make it right, and I am enjoying my 2023. **knock on wood**

Keep pushing them, they'll make it right. Good luck.

Whoa, I totally relate to you. That was terrible. I'm happy that everything ended well. I wish you all the best with your 2023. Thank you for sharing!

 

[AAhmed]

Same thing happened to me :Our 2022 yukon motor had to be replaced. We have family of five so we needed to rent a bigger car from enterprise. We had a rental for two months before they found us a loaner. . I am still waiting for my Rental reimbursement for my rental. $5000. Takes forever.
Dan

Oh no. I don't want to go through this flawed process for that reason. I hope you receive your payment soon.

 

[rswaug]

Thank you; I value your viewpoint, particularly in light of your previous management of a Chevrolet store.
might be! Despite having a single error code, they were never able to identify the issue with the 2022.
If they have a single error code or a tone of them, I wouldn't trust that they could solve the 2024 one.
Their value proposition is eliminated since we don't trust them.
BTW, the 24 has the same configurations as the 22. The exact same.

My only point was that if the 2024 is never diagnosed, you have no idea of why the check engine light is on, which now has you chasing down a replacement. It's America so you're free to do as you please but I'd at least have them attempt to fix it before throwing in the towel. Who's to say the next one doesn't have a check engine light at some point. Then where does the cycle end?

 

[AAhmed]

My only point was that if the 2024 is never diagnosed, you have no idea of why the check engine light is on, which now has you chasing down a replacement. It's America so you're free to do as you please but I'd at least have them attempt to fix it before throwing in the towel. Who's to say the next one doesn't have a check engine light at some point. Then where does the cycle end?

I am not seeking a replacement this time. I want a full refund. If you recall this 2024 is a replacement, so we went through this before with the 2022. We are putting an end to this.

 

[Canadiansteelman]

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched to a grueling eight weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers. ‍

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience.

Thank you.

What exactly was the defect? What did the error codes show as wrong with the Yukon. Was it not running, not starting?

 

[AAhmed]

They made seven unsuccessful attempts to correct the emission-related error code on the 2022.

There were many errors on the 2024. It didn't start when we were outside in extremely frigid conditions. It required towing. Although they indicated it was worth two pages of codes, they never told me what those errors codes are.

 

[Blackcar]

I know that sometimes and I have let them know before that this is my vehicle not there's and I want to know exactly what's going on and show me what they are seeing and problem. And if not further up food chain I go.

 

[AAhmed]

Yea, I hear you, but we get sick with this, after the 2 years long struggle with the 2022. We can't keep doing this again with the 2024. The 2022 never made an oil change to oil change without being in the shop in between, for weeks, with a check engine light on and emission sensor error code.
We pay all the money for connivence and not to be running back and forth to the maintenance shop. Thanks.

 

[BrokerThis]

So you started this thread 2+weeks ago, is your 24 still at the dealer?
Have you asked them specifically to provide you "the pages of diagnostic reports"?
Have you considered going to a different dealer? What area are you from maybe another member can provide you a better dealer to check out ?



This is a place of help, but you really haven't provided much info or details to what specifically is wrong with your 24 besides being at dealer with issues.

 

[jmzvet]

New vehicles are extremely complex with a sensor for everything. It amazes me most of them operate perfectly with zero problems. Of course, some don't.

 

[AAhmed]

New vehicles are extremely complex with a sensor for everything. It amazes me most of them operate perfectly with zero problems. Of course, some don't.

Yeah, especially Yukon trucks they work in temperamental basis

 

[dbphillips]

So you started this thread 2+weeks ago, is your 24 still at the dealer?
Have you asked them specifically to provide you "the pages of diagnostic reports"?
Have you considered going to a different dealer? What area are you from maybe another member can provide you a better dealer to check out ?



This is a place of help, but you really haven't provided much info or details to what specifically is wrong with your 24 besides being at dealer with issues.

This. No way would I have taken the 2024 to the same dealer as the 2022. If there was only one dealer in town, I would have taken the money.

Our dealer is rated pretty highly, but it appears I will need to change, as they aren't willing or interested to get to the true root of the issues, hiding behind "that code isn't shown, so we can't bill for that procedure". And the Chevy customer care people can't say "just do it". I guess I have to tell the customer service agent "escalate to regional manager"...

 

[rswaug]

I am not seeking a replacement this time. I want a full refund. If you recall this 2024 is a replacement, so we went through this before with the 2022. We are putting an end to this.

I completely understand but again, you're projecting the issues of the 2022 onto the 2024 without ever finding out the cause of one check engine light. Could be something as simple as a module not being plugged in completely.

 

[AAhmed]

I completely understand but again, you're projecting the issues of the 2022 onto the 2024 without ever finding out the cause of one check engine light. Could be something as simple as a module not being plugged in completely.

Yeah, I hear you. I am sick of going to maintenance shops, but thanks.