GM warrantee advice wanted

[Sundancer]

Premium fuel from day one

 

[OR VietVet]

Premium fuel from day one

But was it premium fuel top tier with all the additives, like a Chevron or just the cheapest premium bottom tier like Jake's Gas Stop?

 

[Blackcar]

The warranty on a new car starts on the day the vehicle leaves the assembly line as per Chevrolet and GM Corporate. If it sits at the dealer lot for 4 months, the warranty is already ticking before you sign the paperwork.

Warranty starts when vehicle is sold now I did have a problem one time with vehicle I purchased had a repair done at close to end of warranty they said warranty was up after talking with new car manager while vehicle was on lot for sale they had to do a repair that was turned into GM which they said started warranty but they went back and repaired my vehicle with goodwill clause since it had not been 6 years since purchase.

Might try checking on warranty with link.

Site Maintenance

 

[KVacek]

Hi
I'm the OP

Believe it or not, this has now gone 23 days and I'm still waiting for the vehicle to be repaired. The dealer has demanded various dollar amounts from me (on top of the $1007 GM has already paid), up to almost $700 more. Always more than last time they demanded.

Yesterday I finally spoke with the General Manager of the dealership, when he returned from vacation. He explained that GM didn't pay enough. Bottom line, as of this morning, they'll settle for $200. But they still haven't ordered the part.

It's extortion, but I've wasted 30 hours or more on the phone with various unhelpful GM people. No more.

GM's headquarters warrantee people each tell me something different, from not understanding why it's not covered to the one who told me GM doesn't sell warrantees. But none of them have helped me get the truck repaired.

It is now clear to me that there's no guarantee that the GM Platinum warrantee will get the vehicle repaired. A franchised dealer can play pirate games and GM won't back the customer up. Thank God that GM's stupid lifter system hasn't eaten my engine yet.

I've mostly been a GM guy as were my parents before me, but whatever started in 2008 has ruined GM.

I'll try to dump this video game 2020 truck and find a clean, relatively electronics-free 2005 to go with my rusty 2005, but I have no intention of ever trying another electronic nightmare like they build now.

Gee, I love my 99 Mustang Cobra even more.

GM. RIP

 

[OR VietVet]

They would be paying me to please leave the office and have it all fixed in short order. I am old, 73 on 24th, and I do not care about being polite.

I bet you wish I was there to get kicked out for you. I am real good at this. I am a Platinum A*R*S*E H*O*L*E when need to be.

 

[Blackcar]

Hi
I'm the OP

Believe it or not, this has now gone 23 days and I'm still waiting for the vehicle to be repaired. The dealer has demanded various dollar amounts from me (on top of the $1007 GM has already paid), up to almost $700 more. Always more than last time they demanded.

Yesterday I finally spoke with the General Manager of the dealership, when he returned from vacation. He explained that GM didn't pay enough. Bottom line, as of this morning, they'll settle for $200. But they still haven't ordered the part.

It's extortion, but I've wasted 30 hours or more on the phone with various unhelpful GM people. No more.

GM's headquarters warrantee people each tell me something different, from not understanding why it's not covered to the one who told me GM doesn't sell warrantees. But none of them have helped me get the truck repaired.

It is now clear to me that there's no guarantee that the GM Platinum warrantee will get the vehicle repaired. A franchised dealer can play pirate games and GM won't back the customer up. Thank God that GM's stupid lifter system hasn't eaten my engine yet.

I've mostly been a GM guy as were my parents before me, but whatever started in 2008 has ruined GM.

I'll try to dump this video game 2020 truck and find a clean, relatively electronics-free 2005 to go with my rusty 2005, but I have no intention of ever trying another electronic nightmare like they build now.

Gee, I love my 99 Mustang Cobra even more.

GM. RIP

Did you ever file with BBB you can file online and does get action.

 

[KVacek]

Did you ever file with BBB you can file online and does get action.

I've never had any luck with BBB, but after I get the truck back (God knows when that will be) I will try them . Any place I can post an honest review, I will.

Privateers began on the sea in 1400 or earlier, but now GM licenses them on the land. Even with almost daily news of fraud and abuse, I'm still incredulous that GM allows this. Then too, I am in the Peoples Republic of Illinois

 

[Blackcar]

If you want them to order parts for repair, I would visit BBB website fill it out as honestly as you can and not about dealership so much as warranty that GM sold you and won't cover repair that is implied with mileage and time on vehicle .GM will have to answer complaint.
Afterword won't help much and if they start applying storage cost for vehicle storage ....

 

[KVacek]

Today, the 30th day since I took it in, we got the truck back.

I bent over and paid the $185 something they finally demanded.

Looking at the paperwork, it looks to me that most of the additional (up to $700 depending on which phone call) extortion money they demanded originally was for the core charge on the OnStar unit that caused the whole battery drainage problem. Just removing the useless thing was not (to them) an option.

No, I didn't really owe them anything, but I'd spent so many hours talking to clueless fools at various GM offices that I just wanted the nightmare over. Seems to me that a GM dealer franchise is now the same as when governments gave letters of marque to ship owners to operate as privateers - legal pirates.

As suggested here, I will make a BBB complaint, but I've never had any results from BBB.

Going to visit the 3 or 4 other dealers within maybe 45 minutes from here to decide where I'll take it when the next (expected) failure occurs. And going to start advertising this POS for sale very soon.

Thanks for al the suggestions !!

 

[ReaperHWK]

$200 is really a win; not worth your time and sanity.

 

[Sundancer]

In summer 2024 we purchased a 2020 Yukon XL Denali from a dealer in California - we're in the Chicago area, where vehicles rust. Worrying about the engine issues, I wanted warrantee coverage for as long as I could get. The truck was already one-owner, GM CPO. They sold me a GM Platinum warrantee covering 4 years and up to just over 100,000 miles.

We had it shipped in, and the truck driver told me he had to jump it to load it and then unload it. Not impressive. Wanting everything to go smoothly, I installed a new Interstate AGM battery.

Still had discharging issues along with a 4WD light, so I took it to the closest Buick/GMC dealer. They allegedly fixed the 4WD issue and noted no battery drain issues.

Soon thereafter, the battery died again. I took it in to Costco for warrantee replacement Note- don't buy Interstate batteries from Costco anymore because the warrantee isn't Interstate but rather Costco - I paid about $60 to warrantee exchange a 3-month old, $170 battery.

Battery died a few more times so I finally took the truck back to the dealer last Monday. They wanted me to agree to cover $200 of diagnosis in case "my warrantee" didn't cover the repair. I argued that it was a GM Platinum warrantee, but finally agreed, sure that it would be covered. Tuesday night they called and told me that it was the On Star module and the diagnosis might run over $400. I asked why it wasn't warranteed, and they said they'd submitted it but no answer yet.

Wednesday morning I called GM Protection and received an email of the authorization form they'd already sent to the dealer, allowing $1005.94, zero deductible.

Dealer then called me and demanded something over $400 because GM didn't pay enough.

After waiting for a call back from GM that finally came today, it appears that I'm hung out to dry by GM Customer Care, who advised me that I had to satisfy the dealer by authorizing the repair, which means giving them over $400 on top of what GM already paid. And the dealer hasn't ordered the part yet either.

Still have a call in to a supervisor at GM Protection, but the man I spoke at length with this afternoon wasn't hopeful. He said he's never heard of such a thing, but had no advice.

I'm inclined to just wait till they try to sell it for storage, and let them and the loan company fight it out. We're old, no other debts, we own our house, enough assets to buy a few new trucks if we wanted, my credit score is 850, and I accept losing the $10,000 I put down. What can happen?

Merry Christmas !!!

I cant even begin to tell you the issues that I have had with the jerk around that I have gotten for over 6 months from GM Customer Care on my 2020 Chevrolet Tahoe RST when I had full engine breakdown at 52K (Fuel injectors & Fuel Rails). They refused to cover the repair because of the production date of when the car came off the assembly line in March not April when the break down actually happened. I am headed to Small Claims Court to file on GM as we speak. I have owned Tahoe's since 2003 buying a new one every 5 years. LT. LTZ and RST. None have given me the issues that this 6.2 has and I am very inclined to trade this one in by summer and move away from GM for good. Currently have 59K on it too.

 

[Sundancer]

Premium fuel Top Tier or other?

premium since day ONE

 

[Tahoe14]

Good luck on your claim against GM. Don’t give up. I had to Lemon Law a 2015 Tahoe. It was a battle but I won in the end and well worth it. I would do it again in a heartbeat. Have good documentation. GM customer service is a joke.

 

[Sundancer]

But was it premium fuel top tier with all the additives, like a Chevron or just the cheapest premium bottom tier like Jake's Gas Stop?

its mostly been Mobil as the station is a mile down the road

 

[KVacek]

Incredible.

After 30 days with the truck lying in the crooked dealers shop, and finally an alleged repair for which I paid $185 over the warrantee coverage because they're pirates, at 5:30 this morning it died again. We haven't even had it back 2 weeks.

This time of course I'll go to a different dealer and make sure before going that they actually honor GM warrantees.