2007 cracked dashboard

[grilled2003]

I am original owner with 64k miles, I will try the dealer and will elt you guys know how it goes.

Thanks everyone for helping!!!

 

[johnsoex]

Same here. 2008 LTZ with 50K. Cracked dash by the airbarg. Thought my installer did it when I had my system put in. I'll have to call him and apologze for bitching at him!

 

[Sheriff]

Really????? The faithful GM Person Breanne stopped replying? Did you give her your VIN#? Because that's all she ever asks for.

I truly wish she would be banned from this forum.

I caught onto this a long time ago too. I get the impression that this VIN thing is done so as to make everybody else think GM customers are getting help via Private Message. If GM really cares, they need to keep the discussions where people can see what help they are offering.

I still see no GM representative either confirming or denying that GM is accepting any responsibility in the dashboard defects.

 

[JochenWoern]

I caught onto this a long time ago too. I get the impression that this VIN thing is done so as to make everybody else think GM customers are getting help via Private Message. If GM really cares, they need to keep the discussions where people can see what help they are offering.

I still see no GM representative either confirming or denying that GM is accepting any responsibility in the dashboard defects.

I sometimes do wonder if this is automated and a person by the name Breanne does not even exist.

 

[GM Customer Service]

Hello, my name is Louis and I will be taking over for Breanne. I apologize for any delays in assisting our loyal GM customers on this forum.

If anyone is experiencing a dashboard cracking issue, please feel free to PM me and I will set-up a case for you. The following information is needed to set-up a case: full name, address, phone number, vehicle mileage, vehicle VIN number and the name of your preferred dealer.

Due to the sensitivity of personal information, we ask that you PM your information rather than post it on the public forum. The information will be documented and a District Specialist will contact each person individually via phone.

Each issue is handled on a case-by-case basis.

If anyone has any questions, please feel free to contact me.

Louis
GM Customer Service

 

[Sheriff]

Each issue is handled on a case-by-case basis.
If anyone has any questions, please feel free to contact me.
Louis
GM Customer Service

OK, I am contacting you. Why would they be handled on a case-by-case basis? The dashboard has either cracked or not. It's either covered by warranty or GM Customer Assistance or not. Is it true or not that GM is offering an extended 5 year 100,000 mile extended coverage on the cracked dashboards?

Sorry if I sound mean spirited. But I just had to spend $400 to replace a defective throttle body on a Tahoe that should have been covered by warranty. GM just reported record profits. Of course they did, they won't fix anything anymore.

Refusing to warrant a $400 defective throttle body just cost GM a $50,000 sale on a new Suburban. I am about a week away from purchasing a fully loaded F250 because of my local Chevrolet dealer.

 

[JochenWoern]

OK, I am contacting you. Why would they be handled on a case-by-case basis? The dashboard has either cracked or not. It's either covered by warranty or GM Customer Assistance or not. Is it true or not that GM is offering an extended 5 year 100,000 mile extended coverage on the cracked dashboards?

Sorry if I sound mean spirited. But I just had to spend $400 to replace a defective throttle body on a Tahoe that should have been covered by warranty. GM just reported record profits. Of course they did, they won't fix anything anymore.

Refusing to warrant a $400 defective throttle body just cost GM a $50,000 sale on a new Suburban. I am about a week away from purchasing a fully loaded F250 because of my local Chevrolet dealer.

Way to go Sheriff.

 

[Sheriff]

Way to go Sheriff.

It makes no sense whatsoever that some owners have to pay $200 deductible (or all for that matter) for the dashboard repair, while others get it done for free. And it makes no sense that GM can't adopt a policy on replacing the defective dashboards, disclose the policy to customers, and make it available at all dealerships. It shouldn't take place on a case-by-case basis. The cracked dashboards are a nationwide expedemic. And it's on $45,000 and $50,000 Tahoes, not some $19,000 compact cracker box.

I also think the government (NTSB) should evaluate the defective dashboards to determine if they compromise the integrity of the passenger side air bags once activated. This of course would involve buying up used Tahoes, with cracks, and crash testing them.

 

[JochenWoern]

It makes no sense whatsoever that some owners have to pay $200 deductible (or all for that matter) for the dashboard repair, while others get it done for free. And it makes no sense that GM can't adopt a policy on replacing the defective dashboards, disclose the policy to customers, and make it available at all dealerships. It shouldn't take place on a case-by-case basis. The cracked dashboards are a nationwide expedemic. And it's on $45,000 and $50,000 Tahoes, not some $19,000 compact cracker box.

I also think the government (NTSB) should evaluate the defective dashboards to determine if they compromise the integrity of the passenger side air bags once activated. This of course would involve buying up used Tahoes, with cracks, and crash testing them.

I could NOT agree with you more!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Kman]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

[yt]3ikSCklf7g8[/yt]
http://www.youtube.com/watch?v=3ikSCklf7g8

 

[Sheriff]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

Exactly my point, a national epidemic. If this was a disease, the government would have people working around the clock to come up with a vaccine. GM needs to decide if they are going to cover this as a manufacturing defect or not, just let the people know.

If this was happening to vehicles 6, 7 or 8 years old, with 100,000 to 150,000 miles on them, it's one thing. But this is happening to 2 and 3 year old vehicles with 30,000 to 50,000 miles on them. There's no excuse for it. And it seems like GM should have had at least one employee that would have known a thin plastic dashboard was not going to flex properly without cracking.

GM needs to let people know what they are going to do.

 

[GM Customer Service]

Sheriff,

The cases are handled on a case-by-case basis because circumstances are different in every case. The vehicle year, make, model, actual cause of problem, etc. all need to be taken into consideration before a decision is made.

In regards to the extended coverage, I apologize, but I do not have access to that information. I am with Customer Service, I am not a technician. I can help resolve some problems, and others are documented and escalated to the proper departments.

I understand this problem is frustrating, but there are procedures I must follow in order to help in a possible resolution. Please understand that I will do my best to help each and every one of you in any way I can.

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

 

[johnsoex]

Louis-

PM sent with all requested info. Do your best. Thanks.

 

[Sheriff]

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

No, I haven't. I got the distinct impression that the deealer wasn't prepared to replace anything under warranty.

After having the throttle stick open at 3,000 - 3,500 rpm one night around 8:30 p.m. in traffic..... almost causing an T-bone accident by my almost running a red traffic light.... I had to have the vehicle towed into the dealership. When the dealership started the vehicle the next morning to analzye what was going on and start the needed repairs, even they said it was stuck at 2,000 rpm when they started it. Their exact words were, "there was definitely some wrong with the vehicle when I started it this morning!"

Once the engine has warmed up a tad, their choice was to relearn the throttle position sensor, which may or may not have fixed the problem. They wanted to keep the vehicle a second day and cold start it again the next morning, which I agreed to.

The next morning THEY called me and asked how my vehicle ended up sitting inside the warm shop all night. Well, obviously, how would I know the answer to this question?? By whom, or why, had my vehicle been moved inside??

Well, continuing on, I picked the vehicle up at the close of the second day of being in the shop, all that had been done was relearning the throttle position sensor. They said the problem would not duplicate itself again for them.

It didn't take long for the problem to appear on me again though. I called and asked them to order a complete a complete throttle body since the sensor could not be replaced by itself (all sold as one unit). I told them it was now an issue of money vs safety since I had a 18-year-old daughter driving this vehicle. I told them I would pay for the throttle body and sensor myself.

I had originally diagnosed the problem myself through my own research on the Internet and from talking to other people with the same problem. My local dealer did not agree with my research or remedy, so I paid for the part myself just as I agreed to do.

They even took the reciept to the $40 tow bill and said they would at least reimburse me for the tow. To this day I have not received payment for it either though.

The new throttle body I bought and paid for has seemed to eliminate any resemblance of what it was doing. As a matter of fact, the new throttle body has caused this vehicle to drive better than it has since the first day we bought it. While it was indeed a guessing game as to whether the new throttle body would repair this vehicle or not, and the fact that it has, I feel as if GM should have covered the part under warranty from day 1.

When I received a call from my dealership asking about customer satisfaction, I told them I was extremely disappointed. The girl said she was sorry to hear this, and that she would have the Service Director call me personally and dicuss the problem with me. To this day, this call also has not taken place. I have caller ID on all of my phones, so I know it simply has not taken place.

I was right at the doorstep interested in buying a 2500 Suburban before all of this took place. This purchase was put on hold as soon as the above took place. I'm not sure I want another GM SUV if GM sees fit to cheat me out of a $400 warranty repair that has seemed to fix my vehicle when they wouldn't.

 

[THE YETI]

sorta off-topic, but did you really pay $400 for a throttle body??

 

[Sheriff]

sorta off-topic, but did you really pay $400 for a throttle body??

Yes. Part and labor.

 

[GM Customer Service]

Sheriff,

I apologize for the trouble you have been having with the dealership. Please understand that dealerships are independently owned and operated. I would like to investigate this issue further. Could you please PM me your information so I can look into this further. Please send your full name, address, phone, vehicle mileage, vehicle VIN number, the name and city of the dealer and when the work was performed. Was the vehicle still covered under warranty when the work was performed?

I look forward to your reply.

Louis
GM Customer Service

 

[JochenWoern]

Great video a guy took at what appears to be a used car lot. He sits in every GMT900 ride and every dash is cracked.

[yt]3ikSCklf7g8[/yt]
http://www.youtube.com/watch?v=3ikSCklf7g8

After watching this video, my condolences go out to all my NNBS friends. Now this is point blank crazy, .................... and GM will not do a general recall. UNREAL!

 

[07Burb]

After watching this video, my condolences go out to all my NNBS friends. Now this is point blank crazy, .................... and GM will not do a general recall. UNREAL!

Not sure if it was possibly fixed by the previous owner but mine is not cracked so no need to feel sorry for me

 

[JochenWoern]

Sheriff,

The cases are handled on a case-by-case basis because circumstances are different in every case. The vehicle year, make, model, actual cause of problem, etc. all need to be taken into consideration before a decision is made.

In regards to the extended coverage, I apologize, but I do not have access to that information. I am with Customer Service, I am not a technician. I can help resolve some problems, and others are documented and escalated to the proper departments.

I understand this problem is frustrating, but there are procedures I must follow in order to help in a possible resolution. Please understand that I will do my best to help each and every one of you in any way I can.

Sheriff, regarding your Tahoe throttle body, did you contact GM Customer Service regarding this issue? If so, could you provide your Service Request number so I can look into this further?

Louis
GM Customer Service

Blah, Blah, blah di blah blah.

Fact is, I am the warranty manager for a huge European Company! I take care of public transit vehicles (Light and Heavy Rail Trains) and I will tell YOU ALL, including the Chief Executive Officer of GM that I would never get away with this case by case Bullsh*t, nor would I ever try.

Customer Service and, especially Customer Safety is the most important thing for me and my company. The cracked dash issue would even be fixed on trains out of warranty, as long as we all agree that it is a latent design/quality/manufacfturing defect.

---------- Post added at 11:09 PM ---------- Previous post was at 11:08 PM ----------

Not sure if it was possibly fixed by the previous owner but mine is not cracked so no need to feel sorry for me

Now I feel a lot better if i do not need to feel sorry for you.