Order # Tracking - Insight to how long it takes GM to accept

[Cliff-Yukon]

Does anyone on this site have the ability to track an order by the order #? Or is there a way to track this on-line without bugging the dealership?

My '22 Yukon order was placed two weeks ago and is still pre-lim order (code 1100) as GM has not formally accepted it. My dealer says GM can take several weeks to month+ to accept an order. Does anyone have any insight to the truth behind this statement? My concern is that without "allocation" my order may not get accepted while others do. My dealer claims they have allocation and it is GM's issue and I'd like to believe them, but one never knows.....

I know I'm going to wait a bit - just hoping I get this in December sometime before ski season as my 2010 Yukon is in need of replacement before 500+ mile road-trips each weekend! Anyone have dealers say that an order placed in early Sept has a shot of showing up by late Dec? Or is this a pipe dream and I shouldn't expect it until spring???

Thanks!

 

[Skud]

I’m in the same boat. You can do a rough order check via the “Message Us” button here: https://www.gmc.com/contact-us

It’s an automated system as long as you enter in recognized options. They will ask you to say “Hi” to get started.

Enter your name
Enter “order status”
Then the chat bot will ask for your order number or vin.

You won’t get a status code, but they will give you the description for whatever code you’re at. If you want the code you can just type “representative“ and it will connect you, assuming it’s during business hours.

 

[BrokerThis]

They haven't even started production on the 22s yet .... so I wouldn't be too concerned just yet. Production is "scheduled" to start oct 4th. We shall see how well GM holds up with that, seeing as all the other models are having productions pushed back already

 

[gaffster01]

Your dealer is being half honest with you. 2 biggest things are dealer allocation and constraints. If a dealer doesn’t have allocation for what you ordered it will sit at 1100 forever same thing with constraints. The dealer should be able to tell both. 22 production starts 10/4 and they are accepting and scheduling orders.

 

[Tahoe210SA]

FWIW, my dealer ordered mine last Friday and it's currently at a 3000 event code.

 

[Skud]

FWIW, my dealer ordered mine last Friday and it's currently at a 3000 event code.

What are the specs/packages on your order?

 

[Tahoe210SA]

What are the specs/packages on your order?

Denali
3.0 Duramax
Midnight Blue Metallic
Teak/Light Shale interior
Denali Premium Package
Power Sliding Console

I wanted the lockable storage box but the sales manager said it was causing issues with the order and removed it.

 

[Skud]

Denali
3.0 Duramax
Midnight Blue Metallic
Teak/Light Shale interior
Denali Premium Package
Power Sliding Console

I wanted the lockable storage box but the sales manager said it was causing issues with the order and removed it.

Wow. That’s exactly my build. Same colors and all.

 

[Cliff-Yukon]

What are the specs/packages on your order?

SLT 4x4. 5.3. Prem pkg with max tow. 2nd row bucket. Stnd 20” wheels. Slide console. What did you build? Either I have constraints or my dealer doesn’t have any current allocation….

 

[Cliff-Yukon]

Wondering if they are prioritizing the Denali’s? I’ll have to ask about the sliding console as I could give that up to speed the build. Going from 2nd row bench to the bucket seats in this new car so thought the sliding console was cool to send drinks back to the kiddos. Lol

 

[Skud]

SLT 4x4. 5.3. Prem pkg with max tow. 2nd row bucket. Stnd 20” wheels. Slide console. What did you build? Either I have constraints or my dealer doesn’t have any current allocation….

Denali XL
Duramax
Midnight Blue
Premium Package
All options except rear seat entertainment. Basically, I wanted an ultimate without the RSE.

Interestingly, I did NOT select the sliding console but it was included in the build anyways. I found the 2022 order guide and it says that for 2022 the console is now standard on the Denali.

My order was placed about a week ago and I’m at 1100. I asked the dealer about allocations before ordering and was told that it wasn’t going to be an issue. If it doesn’t go past 1100 this week I’m going to be suspicious.

 

[Tahoe210SA]

Wondering if they are prioritizing the Denali’s? I’ll have to ask about the sliding console as I could give that up to speed the build. Going from 2nd row bench to the bucket seats in this new car so thought the sliding console was cool to send drinks back to the kiddos. Lol

Wow. That’s exactly my build. Same colors and all.

Wow you have great taste. When did you order and whats your event code at now?

 

[Skud]

Wow you have great taste. When did you order and whats your event code at now?

One post up…

 

[Tahoe210SA]

One post up…

Sorry, I see that now. I didn't select the power console either but didn't think it was a big deal either way. I just want my truck asap.

 

[Tahoe210SA]

Wondering if they are prioritizing the Denali’s? I’ll have to ask about the sliding console as I could give that up to speed the build. Going from 2nd row bench to the bucket seats in this new car so thought the sliding console was cool to send drinks back to the kiddos. Lol

I think the sliding console covers the drink holders for those in the back.

 

[Tahoe210SA]

Wow. That’s exactly my build. Same colors and all.

So I checked my order again and forgot that I added the rear media system.

 

[Skud]

Does anyone here know on which days of the week one would expect their order status to change?

Like “orders would go from 1100 to 2000/3000 on Fridays” or “GM allocates to dealers on XX days of the month”. Etc.

I guess I’m asking if anyone here has insight into the processes for moving orders and builds along.

 

[miss_chelsy]

Wow. That’s exactly my build. Same colors and all.

Not many, if any, dealerships getting allocations for duramax right now. that's the hang up. I'm on order lists at 5 dealerships and none have been able to push through a duramax order.

 

[miss_chelsy]

Does anyone here know on which days of the week one would expect their order status to change?

Like “orders would go from 1100 to 2000/3000 on Fridays” or “GM allocates to dealers on XX days of the month”. Etc.

I guess I’m asking if anyone here has insight into the processes for moving orders and builds along.

Thursday afternoons is when I have been told that dealers gets their allocations from GM.

 

[ruise]

I’m in the same boat. You can do a rough order check via the “Message Us” button here: https://www.gmc.com/contact-us

It’s an automated system as long as you enter in recognized options. They will ask you to say “Hi” to get started.

Enter your name
Enter “order status”
Then the chat bot will ask for your order number or vin.

You won’t get a status code, but they will give you the description for whatever code you’re at. If you want the code you can just type “representative“ and it will connect you, assuming it’s during business hours.

I did this every day for over a month. If you answer a question by just hitting "enter," it will connect you with a live person and they will give you the current event status code. When they asked if I was from the United States, I just hit enter and it sent me to the live agent, every time.