Rear view mirror trim fell off wtf

[ivin74]

what does your paperwork say?, I bought my 18 used being well aware of the remainder of the factory 3yr 36k miles remaining, I also purchased a 3rd party warranty for 6yrs 60k miles (whichever comes first), that paperwork states that that warranty starts from the date of warranty purchase, I was reading reviews on the warranty provider and some people were reporting the warranty provider was telling people the warranty was from the date of vehicle manufacture which is simply not true I have it in writing. I don't know if those reports are true or if the provider was trying to take advantage of ignorant people or what, but I would read the fine print to be sure what the case is here.

I looked thru the documents and could not find the document that shows the warranty coverage. I think they are trying to shaft me. Still have not heard from the GM rep. I did purchase the extended warranty to 100k miles. I called those guys as well and they stated that the glass was not covered under their warranty(******* BS). I asked what about the mount/sensor and stated that those were, I'm wtf, the mount/sensor is part of the glass. That's another fight going to fight if GM does not pay for the glass.

1.
2. The lane camera does NOT come with the windshield. The mount for it does. I just had both windshields replaced on my 2018 Yukon and Sierra, both vehicles have this option.
3. That trim piece snaps on to cover the camera.
4. Has the windshield ever been replaced on you vehicle, maybe they didn't reinstall correctly?
5. I would have a glass shop look at it and give you a 2nd opinion.
6. At the very least go to a different dealer and have them look at it. Have them look at it and tell you what the fix is BEFORE you go through all the info you have been told so far.

2. You are correct, just looked at the glass
3. Correct, I need to change the title to the post.
4. The glass is still the oem glass. Wife babysit the truck
5. I did, I called safelite glass and they can glue the mount back for 200 bucks, they will not warranty the work. The rep told me that the glue does not hold up and the mount ends up falling again. If I was going to sell the rig I would go this route. They also quote me $800 plus for a new widshield.
6. I would but the dealer that sold me the suv already ordered the glass.

 

[PG01]

Look at your bill of sale..

 

[Rdr854]

Could be, how would I know?

You might be able to tell with a car fax.

another thing you might be able to do is go to any GM Service Dept and ask them to run a report from GM which provides the information for your vehicle. This should tell you the balance of the various warranties as well as the in service date of your truck

 

[ivin74]

Update,
The GM rep called me to let me now that they can not do anything more than what the dealer is already doing for me. So I'm stuck with the $400 bill. The glass glass was replaced today and wife is happy.

 

[Jason in DLH]

Well...good news is your wife is happy.

 

[tsuintx]

Well...good news is your wife is happy.

Yup. That's the life goal for us married men, anyway, right?

BTW, that thing is a bit loose also on my wife's Suburban. Not as bad as it was shown here, though, just kinda loose. At least not yet. Guess I need to check it out at some point to see if I can salvage it somehow.

 

[bill1013]

Happy Wife...Happy Life! Truer words have never been spoken!

 

[sealandsky]

Has anyones rear view mirror plastic trim pieces come off along with the lane departure module?

My wifes 2017 Tahoe Primier has 31k miles and the shit is already falling apart.

Took it to the dealer and the warranty is not going to cover it because its out of warranty not due to the miles but because of the time. They need to replace the whole windshield and recalibrate the lane departure module. What a scam $1200 repair bill will be on my dime

View attachment 266353 View attachment 266354

Mine did the same thing last month at 19K miles. However, mine was just a loose cover that was caused by a wire bundle not being positioned correctly and the wires put pressure on the cover and caused it to release. Are you certain that your dealer is being honest with you?

 

[Nishan Bk]

So to fix or reattach this type of rear view mirror, i have to buy a new windshield?! Because I tried several products to reattach it and nothing worked

 

[Doubeleive]

So to fix or reattach this type of rear view mirror, i have to buy a new windshield?! Because I tried several products to reattach it and nothing worked

some rearview mirror glue might hold the plastic on the glass, that stuff is no joke do not get it on anything else
comes in a tiny tube like super glue but it is not super glue it is meaner

 

[RST Dana]

I looked thru the documents and could not find the document that shows the warranty coverage. I think they are trying to shaft me. Still have not heard from the GM rep. I did purchase the extended warranty to 100k miles. I called those guys as well and they stated that the glass was not covered under their warranty(******* BS). I asked what about the mount/sensor and stated that those were, I'm wtf, the mount/sensor is part of the glass. That's another fight going to fight if GM does not pay for the glass.



2. You are correct, just looked at the glass
3. Correct, I need to change the title to the post.
4. The glass is still the oem glass. Wife babysit the truck
5. I did, I called safelite glass and they can glue the mount back for 200 bucks, they will not warranty the work. The rep told me that the glue does not hold up and the mount ends up falling again. If I was going to sell the rig I would go this route. They also quote me $800 plus for a new widshield.
6. I would but the dealer that sold me the suv already ordered the glass.

So, look at your purchase documents and you should see the warranty and date. Or call another dealer and provide your vin and ask.

 

[K2 Kaiju]

Update,
After all the bitching I did today the dealer I purchased the truck from agreed to pay for 60% of the bill. They are going to order a new glass and the lane departure module comes attached to it.

I also contacted GM and filed a complaint, they are going to look into the issue and get back w me . I'll be happy if they take care of the entire bill.


So here is the BS I was feed this afternoon. I purchased the vehicle brand new in 12. 2017 and the warranty should have lasted until this month 12.2020 right. Wrong these son of a bitches stated that the warranty ended in June because the dealer I purchase the vehicle from got the vehicle in June of 2017 and per GM's warranty, June of 2020 is when the warranty expired. I was what kind of ******* bs is that. I got shafted 6 months of warranty.

I know this is old af, but that's a steaming load of horseshit. I have purchased several new GM vehicles, and on every one the warranty has started on the the day and mileage I bought it. Checking my warranty tracker now on mychevy app: my 18 was new in 6/5/19 with 44 miles on it; bumper to bumper expired 6/5/22 @ 36044; powertrain is still good thru 6/5/24 or 60044 miles. That dealer is trash.

As for the plastic module cover - its like any other loose piece of trim. Mine became dislodged after a stretch of really hot days a few years ago when I was putting up the sun screen. I just squeezed the left and right sides for 10-15 seconds to tighten it up, then it snapped right back into place...

 

[ivin74]

So, look at your purchase documents and you should see the warranty and date. Or call another dealer and provide your vin and ask.

Sold the suv when the used car prices high and got an awesome deal. Paid 57k drove it for 4 years and got 50k when I sold it.

 

[ivin74]

I know this is old af, but that's a steaming load of horseshit. I have purchased several new GM vehicles, and on every one the warranty has started on the the day and mileage I bought it. Checking my warranty tracker now on mychevy app: my 18 was new in 6/5/19 with 44 miles on it; bumper to bumper expired 6/5/22 @ 36044; powertrain is still good thru 6/5/24 or 60044 miles. That dealer is trash.

As for the plastic module cover - its like any other loose piece of trim. Mine became dislodged after a stretch of really hot days a few years ago when I was putting up the sun screen. I just squeezed the left and right sides for 10-15 seconds to tighten it up, then it snapped right back into place...

Texas heat is a killer, I think that's what cause the module to fall. The same dealer that ate 60% of the windshield cost purchased the SUV back and I got a heck of a deal.

 

[adventurenali92]

Texas heat is a killer, I think that's what cause the module to fall. The same dealer that ate 60% of the windshield cost purchased the SUV back and I got a heck of a deal.

Damn…. Well that worked out quite well for ya haha.