Nobody can hear me on phone call

[motomarktyf]

I just purchased a 2015 Yukon XL Denali. I paired my phone without issue but nobody can hear me on a call. I can here the other party fine. Media works fine. Any ideas?
Thanks!

 

[Doubeleive]

I would start with pairing a different phone and see if the problem is still there if so then maybe the onoard mic is bad or is somehow muted in the settings.
is the audio system stock?

 

[motomarktyf]

I would start with pairing a different phone and see if the problem is still there if so then maybe the onoard mic is bad or is somehow muted in the settings.
is the audio system stock?

It is a stock audio system. I will check another phone. Thanks...

 

[Joseph Garcia]

Welcome to the Forum from NH.

Lots of knowledgeable folks here who freely share their knowledge, experiences, and perspectives. Knowledge is power.

I hope that you will become a participating member in the Forum's discussions.

Pics of the truck, please.

You are already receiving sage advice from the knowledgeable folks on this Forum.

Let us know if pairing another phone makes a difference.

 

[Doubeleive]

I would also double check your phones bluetooth settings and be sure it is enabled properly with all permissions enabled