New Lifter Club Member

[Shrubs2K2]

Made it home on Saturday

Came out of the hollers of Kentucky by the Natural Bridge area. Jumped onto the Mountain Parkaway to take the quick way back to Ohio via 75. No sooner did I accelerate then the truck started "thunking" (Yep, technical term here!). It sounded along the likes of a u-joint going bad. No engine codes and but the thunking remained for 250 miles until we got it home to the garage. There was no rhyme or reason as to the cause as it wasn't reproducable in different speeds or accelerations. Since it's an 11/20 build with 9800 miles now, I was positive we would be stranded on the road via the GM lifter saga.

Once everything was unloaded, I started the truck. It started right up and no codes (Guessing as no check engine light). But (A big BUT), there's a very noticeable tapping from the engine. Very thankful we made it home.

Cancelling our travel plans for Monday and will call the local dealer when they first open up or I may just drive it over.

Tried to start it AM to take it to the dealership and the bells and light show was (not) impressive and it sounded like a tank. Waiting for a tow now.

 

[wsteele]

Sorry for your bad luck.

I am surprised you didn't get a CEL if a lifter stayed collapsed. That cyclinder(s) should have a hard miss. Keep us updated on findings and what they do.

 

[Shrubs2K2]

Off she goes....

Edit: Contacted GM. GM will authorize a rental up to $46 per day for me via Hertz and Enterprise. Problem here is I have to pay up front and submit to GM for reimbursement. Plus no rentals are that low now so they will "review" the additional charger to determine if they concur. Waiting for an e-mail with this in writing.

 

[Gibby13]

Off she goes....

Edit: Contacted GM. GM will authorize a rental up to $46 per day for me via Hertz and Enterprise. Problem here is I have to pay up front and submit to GM for reimbursement. Plus no rentals are that low now so they will "review" the additional charger to determine if they concur. Waiting for an e-mail with this in writing.

View attachment 355013

Call GM,new policy is 100% reimbursement on rentals.

 

[Shrubs2K2]

Call GM,new policy is 100% reimbursement on rentals.

They should be calling me back today and I will see., GM told me yesterday it was only $46 per day. Thanx

 

[TrueAt1stLight]

GM played the same game with me after my Yukon Denali left me stranded at 400 miles away from home. Only one-way rental was a Uhaul and then rented a pick-up for the better part of a month. With the hotel, Uhaul and extended rental I was in for over $2k in expenses. They’ve dragged their feet on reimbursing me for going on 6 weeks now saying weekly that “due to the high expense of my reimbursement request they require additional review and approval.”

I’m absolutely furious right now over this as I had no choice on the first part of expense getting stranded on a Sunday night, then no one-way car rentals. Then the latter portion of trying to find ANYTHING bigger than a Hyundai Elantra to rent for almost a month. If I didn’t like this vehicle so much and didn’t have so many family members employed by GM, I’d consult an attorney and be done with the whole g*damn mess. Good luck to you. I’m getting the absolute run-around from them.

 

[Gibby13]

H

GM played the same game with me after my Yukon Denali left me stranded at 400 miles away from home. Only one-way rental was a Uhaul and then rented a pick-up for the better part of a month. With the hotel, Uhaul and extended rental I was in for over $2k in expenses. They’ve dragged their feet on reimbursing me for going on 6 weeks now saying weekly that “due to the high expense of my reimbursement request they require additional review and approval.”

I’m absolutely furious right now over this as I had no choice on the first part of expense getting stranded on a Sunday night, then no one-way car rentals. Then the latter portion of trying to find ANYTHING bigger than a Hyundai Elantra to rent for almost a month. If I didn’t like this vehicle so much and didn’t have so many family members employed by GM, I’d consult an attorney and be done with the whole g*damn mess. Good luck to you. I’m getting the absolute run-around from them.

Hoping they don't take that long to reimburse us. Just rented a vehicle yesterday, and for the estimated time of 2 weeks, it was $3,300.

 

[swathdiver]

Made it home on Saturday

Came out of the hollers of Kentucky by the Natural Bridge area. Jumped onto the Mountain Parkaway to take the quick way back to Ohio via 75. No sooner did I accelerate then the truck started "thunking" (Yep, technical term here!). It sounded along the likes of a u-joint going bad. No engine codes and but the thunking remained for 250 miles until we got it home to the garage. There was no rhyme or reason as to the cause as it wasn't reproducable in different speeds or accelerations. Since it's an 11/20 build with 9800 miles now, I was positive we would be stranded on the road via the GM lifter saga.

Once everything was unloaded, I started the truck. It started right up and no codes (Guessing as no check engine light). But (A big BUT), there's a very noticeable tapping from the engine. Very thankful we made it home.

Cancelling our travel plans for Monday and will call the local dealer when they first open up or I may just drive it over.

Tried to start it AM to take it to the dealership and the bells and light show was (not) impressive and it sounded like a tank. Waiting for a tow now.

I'm rooting for ya. Hopefully the 250 miles with the motor clanking took it out and they'll put in a whole new one instead of farting around with parts here and there.

 

[Shrubs2K2]

Well, surprisingly enough the truck is done! Replaced all lifters and guides on the right side. Service said since it was fixed under warranty, they wouldn't offer me any additional coverage outside of the factory warranty. I'm not letting that one stay as is. Will be on the phone to GM tomorrow

 

[TrueAt1stLight]

Well, surprisingly enough the truck is done! Replaced all lifters and guides on the right side. Service said since it was fixed under warranty, they wouldn't offer me any additional coverage outside of the factory warranty. I'm not letting that one stay as is. Will be on the phone to GM tomorrow

Damn, is that some sort of record! Hope that’s a sign of parts-availability, while also I’m horrified to think of the amount of expertise and “muscle-memory” they must be developing with the frequency at which they’re completing these repairs. Glad your rig is back in your possession.

Let me know what GM Corp says when you call them about an extended warranty. Also the number you call and with whom you talked about this. I feel like their e-mail response service must be farmed-out as I get the same canned “we’re working to get this resolved and completely appreciate your frustration…” Yeah, save me the b*ll$ht and reimburse me!

 

[SSGUNNER]

It is interesting that the service people claim they cannot offer extended warranty. If I’m not mistaken part of the 8k threshold and whether you get both or 1 bank of lifters replaced; or if repeat issue get a new engine; and or get extended warranty up to 100k… this is GM who have provided this info via tsb so why is the service desk saying they cannot offer extended warranty???

 

[Geotrash]

Well, surprisingly enough the truck is done! Replaced all lifters and guides on the right side. Service said since it was fixed under warranty, they wouldn't offer me any additional coverage outside of the factory warranty. I'm not letting that one stay as is. Will be on the phone to GM tomorrow

Bummer about the whole thing. 250 miles with a collapsed lifter, huh? And they didn't put a cam in it? Yeah, get that warranty.

I'm amazed that they're repairing so many of these with just new lifters and trays, and not replacing the cam. Admittedly I don't know the condition of the lifters when they took them out, but if there is ANY damage to the lifter roller, the cam will likely have damage also that will manifest itself down the road.

 

[wsteele]

Bummer about the whole thing. 250 miles with a collapsed lifter, huh? And they didn't put a cam in it? Yeah, get that warranty.

I'm amazed that they're repairing so many of these with just new lifters and trays, and not replacing the cam. Admittedly I don't know the condition of the lifters when they took them out, but if there is ANY damage to the lifter roller, the cam will likely have damage also that will manifest itself down the road.

One of the things I did remember to discuss with my guy at the dealer regarding these early 2021 MY lifter issues was the cams. I asked him how many cams they had replaced and he said none. He said they inspect the cams, but in the cases they have delt with, the lifter failure is internal to the cylinder cutoff mechanism. He said the lifter appears to be "stuck" collapsed but otherwise everything else is normal. At least, that was his non-engineer observation.

I agree about asking for the warranty extension. He emphasized the customer had to ask for the 100K extension.

 

[steve45]

Well, surprisingly enough the truck is done! Replaced all lifters and guides on the right side. Service said since it was fixed under warranty, they wouldn't offer me any additional coverage outside of the factory warranty. I'm not letting that one stay as is. Will be on the phone to GM tomorrow

I see no reason why you would be entitled to an extended warranty. You received EXCELLENT service, the vehicle was repaired under warranty in record time, and you were inconvenienced for a minimal amount of time. It is certainly disappointing to have such a failure in a new vehicle, but I think you should be giving kudos to your dealer for doing a great job.

 

[Vonderbach]

Well, surprisingly enough the truck is done! Replaced all lifters and guides on the right side. Service said since it was fixed under warranty, they wouldn't offer me any additional coverage outside of the factory warranty. I'm not letting that one stay as is. Will be on the phone to GM tomorrow

Good luck, GM is prepared and they are complete assholes on the phone. Keep a record of time in the shop, once you pass 15 days cumulative you might consider legal counsel.

 

[Vonderbach]

I see no reason why you would be entitled to an extended warranty. You received EXCELLENT service, the vehicle was repaired under warranty in record time, and you were inconvenienced for a minimal amount of time. It is certainly disappointing to have such a failure in a new vehicle, but I think you should be giving kudos to your dealer for doing a great job.

The fact that he still has an engine with 8 defective lifters is a MAJOR concern. The reason they replace only half the lifters is a calculated risk that the others will go bad once the warranty has expired. But nice of you to come to GMs rescue, I'm sure they appreciate the assistance.

 

[Shrubs2K2]

The fact that he still has an engine with 8 defective lifters is a MAJOR concern. The reason they replace only half the lifters is a calculated risk that the others will go bad once the warranty has expired. But nice of you to come to GMs rescue, I'm sure they appreciate the assistance.

I'm not done yet in any way shape or form.

I'm keeping a running log on all details.

Playing phone tag with GM. Dealer asked for a review of my service and I told them. Now I have a VM from someone at the dealer but he only provided his first name and not his position so it will be interesting to see what happens tomorrow.

 

[Shunto]

Off she goes....

Edit: Contacted GM. GM will authorize a rental up to $46 per day for me via Hertz and Enterprise. Problem here is I have to pay up front and submit to GM for reimbursement. Plus no rentals are that low now so they will "review" the additional charger to determine if they concur. Waiting for an e-mail with this in writing.

View attachment 355013

$46 a day sounds like 80's prices.

 

[Shrubs2K2]

Finally was able to talk to GM and explained my side of the issue on this whole fiasco. Also let them know how I was treated by the service rep when I picked up the Yukon. She will work with the dealer and see what they can do. Not holding my breath on the results. She definitely was taking the "GM Party" line.

Also, the service manager never phone me back- Go Figure.

Stay tuned as the saga continues...

 

[TrueAt1stLight]

Quick update to add for those who may have been following my saga after my Yukon had lifted failure and left me stranded 400 miles from home: they reimbursed me 100% on my travel expenses and vehicle rentals to the tune of $2,250. I’m not in a fight with them to offer an extended powertain warranty. They denied my request today and offered 200k GMC rewards points. That didn’t work for me and I’m pushing back.

Hijack of this thread over. I thought it may be good though to share my reimbursement experience and they attempted to say the same crap about “$46 per day suggested rate of a car rental…” My daily rental cost was north of $60 per day for almost a month.