My link stuck in call

[Mitchsmith67]

I made a call with my blue tooth when I hung up my radio was producing no sound when I go to the phone part of the my link it shows the call still active and on hold. I push end call and sound comes back for 5-10 mins then mutes again. I reset it to factory settings I turned it off opened the door and turned it back on I entered into on star mode and nothing seems to work has anyone had this happen or does anyone have any suggestions?

 

[majed011]

I have the same problem. Did you find the solution?

 

[Doubeleive]

often the "fix" for technical glitches is to disconnect the battery for a couple minutes, this resets things kind of like rebooting a computer.
if the problem continues to occur then it's possible you may need a software update that the dealer could do (for a fee) or if you have the ability to update it yourself.
if a software update does not resolve it then you need to look at other options such as a in-depth diagnostic or module replacement, etc.

 

[majed011]

I have the same problem. Did you find the solution?

 

[Fless]

I have the same problem. Did you find the solution?

Who are you asking? For an answer, see post # 3. Have you tried that?

And the OP hasn't been on here in over a year.

 

[majed011]

I am asking the OP .
The solution you are talking about did not solve the problem, and module replacement costs over 800$.

 

[Fless]

I am asking the OP .
The solution you are talking about did not solve the problem, and module replacement costs over 800$.

The OP was a hit-n-run, unfortunately. Since you've apparently had it diagnosed, it sounds like you have your answer.

 

[majed011]

So you're suggesting I change the module for 800$
just because it`s stuck in call ?!!!
I think we are here looking for solutions to our problems.
Anyway, thank you.

 

[Fless]

So you're suggesting I change the module for 800$
just because it`s stuck in call ?!!!
I think we are here looking for solutions to our problems.
Anyway, thank you.

I'm not suggesting anything but having it diagnosed, checked for software updates, etc. I was under the mistaken impression that you had already had it diagnosed as a bad module.

 

[Doubeleive]

So you're suggesting I change the module for 800$
just because it`s stuck in call ?!!!
I think we are here looking for solutions to our problems.
Anyway, thank you.

so you disconnected the battery and it came back up still stuck in a call?
please verify
if so then you very well may need a scanner that can talk to the modules and see if it is communicating, if not then you could try re-programming it and if that does not work then yes it might need to be replaced. other options are check the harness and see if there is maybe a loose connection. if a reboot does not work then there is probably no "easy" fix
and you can get used modules for a hell of a lot less than $800

 

[majed011]

so you disconnected the battery and it came back up still stuck in a call?
please verify
if so then you very well may need a scanner that can talk to the modules and see if it is communicating, if not then you could try re-programming it and if that does not work then yes it might need to be replaced. other options are check the harness and see if there is maybe a loose connection. if a reboot does not work then there is probably no "easy" fix
and you can get used modules for a hell of a lot less than $800

Ok I'll try that
Thank you