My link stuck in call

[Mitchsmith67]

I made a call with my blue tooth when I hung up my radio was producing no sound when I go to the phone part of the my link it shows the call still active and on hold. I push end call and sound comes back for 5-10 mins then mutes again. I reset it to factory settings I turned it off opened the door and turned it back on I entered into on star mode and nothing seems to work has anyone had this happen or does anyone have any suggestions?