Intellilink Malfunction

[BMPNUGLS]

Mine is to the point where it just has 'gone black' and hasn't once came back on not even for a little bit...

 

[Shadow17]

This is not reassuring. Starting yesterday mine has been going on and off stating it needs to be updated. When it then fails because it cannot find a media update it blinks 5 times and then does it again.

 

[BobMc]

Update---
Trip was 5,198 miles.
Failures---26. The screen just goes black/blank. The dealer advised me to take my old GPS or make sure I had a navigation App in my phone. I took the old GPS and really needed it along the way.
At the dealers since Tuesday, 3 November. 8 days and counting.
I have another trip planned for 21 November. It should be around 3,000 miles. the dealer is aware of the future trip and the failures.

 

[Yukon John]

Watching this closely...mine went totally blank after 7 weeks...less than 2000 miles. I disconnected the negative post ..waited ten minutes and it started working again. Before I could back down the driveway it went out again. I'm taking it in.

Mu Yukon is barely 90 days old since it left Arlington...I think the General has an issue here.

Anyone else have updates on this ?

 

[Yukon John]

Watching this closely...mine went totally blank after 7 weeks...less than 2000 miles. I disconnected the negative post ..waited ten minutes and it started working again. Before I could back down the driveway it went out again. I'm taking it in.

Mu Yukon is barely 90 days old since it left Arlington...I think the General has an issue here.

Anyone else have updates on this ?

OK...here is an update! I called On Star and was put in touch with an "Infotainment Specialist". I described the events and the issue. He actually asked me if had recently paired any Blue Tooth devices just prior to the event to which I replied that I had today.

He apologized for the inconvenience but added that sometimes multiple pairings over a short period of time can cause a glitch in the software especially if you are trying to use Pandora or I tunes immediately after pairing. He asked me to start the truck, turn the radio off...turn the car off then exit and lock it. Wait 5 minutes and get back in.

As soon as I opened the door the flash screen came on...I started the truck and put it in reverse...back up camera worked...turned on the radio and the home screen poped up. The system is now functioning normally.

I had him stay with me on the phone which was by now coming thru the vehicle while I drove around for about 20 minutes. He gave me his direct contact information via email and offered to help any way he could.

Below is a copy of his e mail:

Dear Mr ,

Thank you for contacting the Cadillac/GMC/Chevrolet Infotainment Customer Support group. We appreciate you taking time out of your day to reach out to us today.
The information I advised to send you is below



Your Service Request Number:
My Contact Number: 855-250-5600 EXT 5911243

You may contact me at any time. If I'm not available, please leave me a voicemail and I will return your call as soon as I can.
If you cannot reach me and wish to speak to an Infotainment Agent immediately, our department is always available to you Monday through Saturday from 8am-10pm EST by dialing 855-250-5600.

Thank you again for contacting us and have a great day.

Ricardo
Infotainment Specialist

I hope this works out and hopefully this can help some of the rest of us with a similar issue.

John

 

[Shadow17]

Mine has been fixed (knock on wood) since the dealership installed about 3 hours of updates and also found a faulty cable going to the screen.

 

[Yukon John]

OK...the SAGA continues. My wife jumped in the Yukon to go to work this AM and no display screen...so I made an appointment at my dealer tomorrow to find out WTF over.

This pisses me off because I was planing on towing my boat to the Keys Friday.

Guess I better put the stock tune back in it tonight before I take it in tomorrow. LOL

To be continued.

 

[yates ™]

I rented a Tahoe for a week and the screen went black twice on me, I was able to just cycle the key and get it to work the first time, the second time it was out for like a half hour then started working out of no where. Both times it was black at startup. Never had this issue in my 15 Silverado.

 

[BobMc]

After many trips to the dealer--the last one the vehicle was at the dealer's almost two weeks--I believe//hope that the system in my 2015 is fixed.
It has operated without any problems for about 2,000 miles--locally.
The service and parts write up--
Caused by internal comm. failure in HIM module. (????HIM or HMI?????---Human Machine Interface Module???).
Replaced and programmed HIM Module per tech assist.

So far--so good.
Good luck as it appears you might be in for a long battle.

Be safe.
Bob

 

[Yukon John]

OK...took it in to my dealer today and they decided to keep it, gave me a Buick Enclave loaner and I was on my way.

Got a call this afternoon...after diagnosis they are replacing the HMI Module Assembly...overnight from Michigan and I should have it tomorrow afternoon. So we shall see...

Meanwhile...I got to drive a new Camaro SS and a Z06 'Vette....OMG>>>OMG>>!!!