Front Dash Crack

[alnjessie]

Lawyer for GM cracked Dash case... everyone affected needs sign up

Facebook page... "GM Yukon and Tahoe cracked dash" has an attorney who has hired an expert in the case they are trying to build against GMC.. not sure if it will go anywhere or not, but it is worth a shot. Once you get on the page and join group e-mail the lawyer about your vehicle etc. so you will be added to the list for court purposes. The more people that come together on this the better. I agree our pockets are not as big as GM's Lol.. I only wish... but I have to feel like I at least tried something... The dealership said they would fix my car... dash and door handles for a lil over $400... but from people I spoke with before that had theirs (dash) replaced, the new ones cracked too... my husband said better off putting a dash cover on it instead... not sure what I am going to do yet on that part.

 

[pwtr02ss]

Do all of the newer part numbers has the Center speaker? My dads is a 2012 and it has the center speaker.....my 08 with a cracked dash does not. What does it take to add the speaker if you use the newer dash?

 

[Keanen55]

Has anyone tried the dash overlay? It appears to cover the whole dash versus just the top.

http://accuforminc.com/product/07-12-chevy-avalanche-suburban-tahoe-pickup-dash-cap

 

[okfoz]

Has anyone tried the dash overlay? It appears to cover the whole dash versus just the top.

http://accuforminc.com/product/07-12-chevy-avalanche-suburban-tahoe-pickup-dash-cap

From the title it states Suburban, Tahoe, Avalanche & Pickup however the description states "Silverado 2500 & 3500" in the box... Not sure what the differences are...

 

[RoRo]

08 Yukon 84k with cracked dash @ passenger air bag. Called GM, they had me drive to nearest GM dealer(chevy) to speak with service dept. Dealer replaced it with $100 "deductible", didn't have to wait on call from GM for approval.

Monday Chevy, Houston, TX.

27 months and 21,000+ miles later, the replaced dash has now cracked......

 

[mattjones]

08 Tahoe LT, noticed the classic crack by the passenger airbag maybe two years ago. Just recently I've noticed a more prominent one on the driver side moving up the steering wheel hood

 

[RossM]

07 Tahoe LTZ cracked two years ago at airbag top left corner on dash. Declined by GM. Offered to pay part still declined, truck too old.

 

[Govtahoe]

08 LS, air bag crack and steering wheel hood nearly split completely.


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[mattjones]

Before:

After:

 

[Amanda4461]

My 2010 Tahoe LTZ with black dashboard just had its second dashboard crack in the same area around the airbag on Passenger side. First cracked dash was at 53,095 miles on 9/06/2013. Dealer rep was asked if they had any problems with the dashboards due to Texas heat, and she told me that GM had a Customer Satisfaction Program where they would replace the dashboard for $100. I took her up on the $100 replacement. "New" dashboard cracked in the same exact location last week at 85,000 miles. When I had the Tahoe in for tires and brakes this week, I asked about the dashboard. She said this time it would cost me $500. Since she had just told me how to save about $350 on new tires opposed to the best price I could find in the Houston area, I didn't complain much. This is the only broken part that the Tahoe has sustained since new, other than the little coin door on the console. It has been a fine truck. However, when researching how to remove the center console to fix the broken change door, which I succeeded in doing thanks to 04CTD's post, I came across this thread. I just called the 800-222-1020 GM number and now have a caseworker looking into the dashboard replacement to see if they will do the $100 fix again. From the sound of the rep I talked to, GM has been getting quite a few complaints with the same problem. Considering that GM Service wanted about $400 to fix my coin holder on the console, I find this Forum to be quite the money-saver! If I can save another $400 by getting this cracked dashboard replaced for $100, I will really be impressed.
Merry Christmas!
Amanda

 

[YukonCrazy]

I would jump all over the $100 offer to fix dashboard. Since I am past 100K miles, I was told to bend over and take in the rear like most others!

 

[Amanda4461]

I received a call from GM Customer Service yesterday. They explained that due to my Tahoe being a 2010 with 85k+ miles, they could sell me the new installed dashboard for $500. However, they told me that if I called my local dealer, who sold me the truck new in 2010, and who has handled the recalls, brakes, tranny flush and sells me tires at a great price, that the dealer would be willing to sell me the new dash installed for $300. Good enough for me. My only problem with GM's attitude is that this should be a recall item, but won't since it isn't Safety related, and the cost would get their attention. Considering that the Tahoe has been as trouble free as my Honda Pilot, with only normal wear items like brakes and tires, and the two small GM recalls, I can accept spending $300 on it every two to three years. Good Luck!
Amanda

 

[Parthery]

I noticed the crack near the airbag cover on the passenger side the other day. Stopped by the dealer who took one look and said "no problem-GM will do it for the $100 deductible." Truck is a 2010 with 132K miles. Interestingly, the wife's 08 Tahoe hasn't cracked (yet).

It's going in tomorrow....dealer says 1/2 day to complete and they are giving me a courtesy car to drive.

 

[kingbilly68]

I noticed the crack near the airbag cover on the passenger side the other day. Stopped by the dealer who took one look and said "no problem-GM will do it for the $100 deductible." Truck is a 2010 with 132K miles. Interestingly, the wife's 08 Tahoe hasn't cracked (yet).

It's going in tomorrow....dealer says 1/2 day to complete and they are giving me a courtesy car to drive.

I see you're in Atlanta. Care to pm me the dealer for when mine eventually cracks?


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[NVNJ]

I'm curious if the deductible varies by State/Dealer and if ALL dealers are aware that GM is offering to replace cracked dashboards for a nominal fee.

 

[Amanda4461]

All GM dealers know of the program. The cost is $100 for the 1st time, adjusted for the vehicles age and mileage thereafter.

 

[Parthery]

Job is complete. No issues and it looks good. Took 1/2 day.

 

[Amanda4461]

I had a pleasant surprise when I took the Tahoe in for the $300 dashboard replacement. The tech found one of the A/C vents cracked, and replaced it along with the dash. Went to pay the bill and received a receipt that stated "WARRANTY-No Charge" on it
Nice way to say Merry Christmas!
May you have such good fortune.......Amanda

 

[Steedog]

What is all this I'm reading? So GM is taking care of this for 100 to 300 bones, depending on where you live?

 

[Amanda4461]

What is all this I'm reading? So GM is taking care of this for 100 to 300 bones, depending on where you live?

I don't think it matters where you live. More, who you complain to and how your dealer treats its customers. GM knows it has a problem, they just don't seem to desire a recall, not that you should be surprised by that. Cosmetics don't have a safety appeal.
Amanda