Front Dash Crack

[moab]

Just for informational purposes - I got my dash replaced on my 2007 Tahoe (almost 9 years old now), with only 74K miles on it at my dealership in Burbank, CA for a $200 deductible. I first called the Chevy 800 number and was escalated to to customer relations supervisor pretty quickly, who pretty much told me that it is highly unlikely that they will cover any cost of it. I kept on him, insisting that folks are still getting assistance in cost for replacing the faulty product. He called my dealership and spoke with the service department and told me to take it by them for an evaluation.

I then spoke with my service advisor. He said that they used to have a program for replacement, but it has since expired. With that old program, it was always a $200 deductible. Since the program doesn't even exist anymore, my service rep got with his managers and then they talked to the GM rep who was coming by the dealership that week. They ended up approving it for the $200 deductible. I presented them with the receipts that Amanda4461 uploaded (thanks for doing that!) and also the one that Parthery emailed me (Thanks again for that!), but to no avail. So I ended up paying $200. Not a bad deal for a 9 year old car, since I understand the cost out of pocket would have been around $1K.

Just wanted to let everyone know who may still be dealing with trying to get assistance from GM to cover the cost of the replacement.

Do you have copies of those invoices or know what page of thyis thread they were posted on? I'm gonna give this a try. what's the name of the dealership in Burbank? I'm in El Segundo. I had the GM rep on here contact a south bay dealer and they wouldn't do it. Never got an actual price. But I'm gonna hammer on this in the coming weeks. My dash is cracked both at the airbag and the instrument cluster.

I was surprised that the gm guy is on this forum. He was really helpful. But in the end couldn't convince my local dealership to do it for any kind of discount.

I did buy a new Yukon from Martin of Beverly Hills (GMC dealer) in 04. Not sure that gives me much juice though. lol. Especially after I just bought a used 07 from someplace else.

 

[frankreeves]

Just notice yesterday my 2014 Yukon dash cracked by airbag. Wonder if it will be covered under warranty seeing it just has 32K and I have not own 3 years yet.

 

[Meccanoble]

Just notice yesterday my 2014 Yukon dash cracked by airbag. Wonder if it will be covered under warranty seeing it just has 32K and I have not own 3 years yet.

Manufacturer warranty is like 4 or 5 years so you should definitely be covered but I would reach out asap. I went to a dealer before and they tried to throw some BS that warranty is not transferrable but I call BS.

 

[Naz 23 Esky]

Just notice yesterday my 2014 Yukon dash cracked by airbag. Wonder if it will be covered under warranty seeing it just has 32K and I have not own 3 years yet.

Take it in ASAP given that it's a 2014 new car warranty might be up soon under extended warranty apparently doesn't cover "cosmetic" issues even if its a safety issue because of the location by the airbag. There's a whole Facebook group for this.
BOTH my 2009 Silverado LTZ and 2011 Yukon Denali had cracks and both were turned down even with extended warranty. The cracked dashes are a known issue that GM refuses to fess up to. After seeing a crack on the Denali I offloaded to a new 2016 Yukon hope that's the last of the issues.

 

[YukonCrazy]

Just notice yesterday my 2014 Yukon dash cracked by airbag. Wonder if it will be covered under warranty seeing it just has 32K and I have not own 3 years yet.

I find it disappointing that a 2014 model is still having the same dash cracking issues even though GM has known about this defect for years.

 

[2011SSVHOE]

I'm sure that if you replace the dash it will crack again, because I doubt GM retooled the mold to correct the problem

 

[moab]

Take it in ASAP given that it's a 2014 new car warranty might be up soon under extended warranty apparently doesn't cover "cosmetic" issues even if its a safety issue because of the location by the airbag. There's a whole Facebook group for this.
BOTH my 2009 Silverado LTZ and 2011 Yukon Denali had cracks and both were turned down even with extended warranty. The cracked dashes are a known issue that GM refuses to fess up to. After seeing a crack on the Denali I offloaded to a new 2016 Yukon hope that's the last of the issues.

What's the facebook group called?

 

[Naz 23 Esky]

What's the facebook group called?

https://www.facebook.com/groups/GMDashCrack/

07-13 GM Cracked Dash safety hazard for all trucks
I've been following that group for a while even showed the dealership the posts and pictures from that. They did nothing except ruin a long lasting relationship and all future business with them.

 

[moab]

I may have already asked this. But has anyone in Socal gotten a quote for $500 or less? And if so, what dealership?

 

[YukonCrazy]

Seem to be stuck. Got a quote at two different dealers to replace the dashboard. One was around $950 and the other was at $1150. I can order a new piece for about $350 and install it myself, but I am not really confident the new one will not crack in the same places again.

 

[Amanda4461]

I'm sure that if you replace the dash it will crack again, because I doubt GM retooled the mold to correct the problem

I am the one who earlier in this thread of misery, had my selling dealer replace the dashboard on my 2010 Tahoe twice. After the last time, I purchased an accordion-type dash cover to keep the Texas sun off of the dash. After one summer, all is well. I figured either they had a tolerance issue with the dash, or the dash was not of sufficient strength to withstand the direct sunlight. Most likely, the dash is in a bind, and the sun finishes the dash off. Considering how well the local dealer, Classic Chevrolet in Beaumont, Texas took care of my issues, I just purchased a new Cadillac CTS from them. GM's response basically leaves it up to your dealer to take the hit if he/she wishes to replace your dash for a few hundred dollars, as mine did. I wish GM would stand up and do the right thing, since the dealer's don't manufacture the trucks.
Best of luck!
Amanda

 

[2011SSVHOE]

That's the way it should work. Remember sales sells the first car, and service sells the rest.

 

[06 Yukon XL]

Yup got a crack in two spots.

 

[Ghost10]

hmm found some nice e big cracks in my dash, they were repaired from previous owner. now I want to decide if I should keep the dash bare and shiny or use a carpet dash mat....

 

[Brian Wilson]

I'm thinking of wrapping mine in felt then leather. The vibrations are insane with my stereo and driving me nuts

 

[sfc_jones]

I have had the dash replaced on my 07 Tahoe, 2010 Suburban, and my 2009 Silverado 2500HD. I bought Dash Mats for all of them. My contact at the dealer has heard the plastic material is the biggest problem, Just like the Dodge Dashes had in the late 90's and early 2000's

 

[moab]

Solve all your problems with http://dashskin.com/ It's like $175 for a new dash cover color matched. It's amazing. Forget the dealership. They aren't going to pay and your gonna end up with another dash that will crack. This covers it with an exact matched dash.

I don't have any connection with this company. It was posted to the facebook group about this issue.

 

[Da90]

Solve all your problems with http://dashskin.com/ It's like $175 for a new dash cover color matched. It's amazing. Forget the dealership. They aren't going to pay and your gonna end up with another dash that will crack. This covers it with an exact matched dash.

I don't have any connection with this company. It was posted to the facebook group about this issue.

No thanks. IMO that looks like crap. The air bag looks recessed and do not like the seam on the sides. I looked at all these options before replacing my dash. Another concern is if the old dash continues to break under the cover that it create even more rattles!


Sent from my iPhone using Tapatalk Pro

 

[Kenny D]

Seem to be stuck. Got a quote at two different dealers to replace the dashboard. One was around $950 and the other was at $1150. I can order a new piece for about $350 and install it myself, but I am not really confident the new one will not crack in the same places again.

If I were to go through the expense of purchasing a new dash and install myself, I would spend a few bucks more and take a fiberglass repair kit and lightly skin the underside and add a little more mat to the stressed areas to strengthen it up.

 

[2011SSVHOE]

If I were to go through the expense of purchasing a new dash and install myself, I would spend a few bucks more and take a fiberglass repair kit and lightly skin the underside and add a little more mat to the stressed areas to strengthen it up.

I saw a youtube video a couple of weeks back, I think it was titled plastic welding. Totally amazing the way the guy fixed the Tahoe dash cracks, he did beef it up from the underside with some epoxy reinforcements, also shows step by step how to remove das assy.