We bought our GMC Yukon XL in late November. It came with a roof rack installed (along with a few other dealer installed "options"). A week after purchase, I realized we had the wheel lock key, but not the rood rack key. I contacted the dealership (to remain un-named for now) and it took a while to get an answer... But eventually they said they would "mail the key". Nothing came in 2-3 weeks. Called a few more times, but this was around the holidays, nothing happened. Finally reached out to someone higher in the dealership in early February, they asked for the # on the roof rack and reported they would order keys from GMC and then have them shipped to me. Still have nothing, and have now left 2 messages with him without a return call. I plan to call back one more time today and see if I can get any updates... I thought there might be a delay on the keys? Who knows?
Either way, my question is where do I go next? Is there someone to talk to at GMC? Is there a best way to do that?
Thanks for any help! Have some trips planned for the summer and want to get this ironed out...
Either way, my question is where do I go next? Is there someone to talk to at GMC? Is there a best way to do that?
Thanks for any help! Have some trips planned for the summer and want to get this ironed out...
