Contact?

[andrewmoore13]

I have been trying to contact you guys about my order for some time now. Your voicemail is full and I've sent you several e-mails.

One of the ballasts I bought off you about 2 months ago stopped working.

I am looking to do another order and was hoping you could help me with the dead ballast.

 

[andrewmoore13]

Nothing?

 

[andrewmoore13]

This is getting aggravating... I just need help with my broken ballast...

 

[Effeckt]

I would try messaging an administrator to see if they might have another way of contacting them since they are one of the site sponsors. It can't hurt to try.

 

[andrewmoore13]

I'll give him a few more days... But I first called him several weeks ago. I'll give the thread a few days for a response.

 

[blueflamed03]

andrew, sorry to hear of your problems.

Hopefully you get it resolved.

 

[andrewmoore13]

thanks i hope so too.

now my new order was addressed wrong so its at the post office til monday...

 

[redemn93]

this is crap. this guy has given multiple forum members problems, no?

 

[blueflamed03]

andrew, has this been resolved?

 

[Abstrastic]

I can post up that since ordering my HID's and taillights its been nothing but problems...

I just sent back my taillights last week and still have not heard anything on whether or not they are sending me new lights or refunding my money... I want to buy more stuff from them but not if their customer service stays like this...

I have emailed them from their site, called, and even pm'ed him like he asked me too but he has not logged in since the 31st of October. This is complete BS.

 

[redemn93]

post up the address. maybe someone can pay a "visit"

 

[Abstrastic]

An administrator has been pm'ed about the issue.

 

[BOSS]

HIDGuy - please address this issue asap

This is the second issue we've had with communication, is there something that has changed making it more difficult to respond to customers?
B

 

[andrewmoore13]

I'd still like to hear about my ballast...

 

[Abstrastic]

I'd still like to hear about my ballast...

i am still waiting as well.

 

[andrewmoore13]

update: was contacted, in process of getting resolved!

thanks all!

 

[Abstrastic]

glad he finally contacted you...

 

[HID_Guy]

The forum members have already been contacted .....

I had pretty major issues with some workers who took advantage of our supply and had to take care of it; with as much business as we pull through voice mails were and still are backed up but all emails are up to date right now.


Anything you guys need; new phone number is up on the website and if you don't get through, call back.

I will also be back on the forum full time, we would never burn ourselves for little issues like these, it's not our nature.