Can I get some real help, just got humiliated at dealership?

[2018YUKONSLT]

Does anybody have any numbers I can reach a GM district manager. According the service director they don’t need to drive trucks, they just sit under bay when asked about the 0 mile in and out. Just brushed me off

 

[15burban]

If it started blowing warm air again in 2-3 months why did you wait a whole year with it doing that to bring it back up to them? How many miles are currently on the truck? Or how many have you put on since it was "fixed". Time is never on a guys side as far getting a dealership or mechanic to fix something if it wasn't fixed right in the first place.

If I was in your shoes I would "cut bait" and have another shop fix it. Or at least diagnose what's leaking or why it only works for a short period of time. Money isn't that important when it's effecting ones health. Whether its heat exhaustion or stress.

 

[2018YUKONSLT]

I'm being real with you: I took the Service Advisor at his word as a man that the truck was fixed. He even told me I had two years to bring it back if the fix didn't hold. I trusted the 'pros' at a major GMC dealership to do their job.
The A/C lost its charge during the winter, and because the dealership told me they 'couldn't replicate' the StabiliTrak and suspension noise in August, I waited until the symptoms were constant so they couldn't give me the run-around again. I'm a consumer, not a mechanic—the burden was on them to perform a professional diagnostic. Since their own record shows they drove my truck zero miles (82,619 IN/OUT), they are the ones who failed the repair, not me."

 

[15burban]

The ac quit working in the winter of 24? Then you still drove it all last summer or at least waited a whole year to bring it to their attention? I'm not being rude. Just trying to get the story straight. If it went out this past winter then that's more then the 2-3 months you were asking about in the first post.

For future reference don't take anyone's word for granted. Doesn't matter if the service advisor tells you it's warrantied for 50 years. If it's not in writing it's your word against theirs and we all know who's side they're going to favor. Probably why the higher ups don't take it that seriously because there is nothing in writing. All they have is your word.

The days of a man's word and a handshake are long behind us.

Edited to add that if you do take it somewhere else and they identify the leak as something the dealer touched. Then you'll have a better chance of getting them to do something.

 

[Doubeleive]

the timeline is RELEVANT, clearly as you can see now, because your warranty is kaput. good luck.....
I think your kicking a dead horse
any 2yr parts warranty on anything they installed only counts if that exact part listed failed within the 24 months. Other things attached to it or part of it do not count.

 

[2018YUKONSLT]

@15burban I legit straight up trusted there word. That was completely fixed, the reason I didn’t go back was because life, work, bussines, etc. Plus since the service advisor told me bring it back before 2 years, that what I am going for.

@Doubeleive I understand your POV. However, that small leak was present when I took it to them, just didn’t catch it. As I understand the Magnusom Moss law protects consumers who reported it during the warranty, anyone chime in. Even if warranty expires, the problem persist it’s a warranty breach is my understanding.

 

[SpareParts]

If nothing is in writing about 2 years it's just he said she said so why not claim he said 5 years, 10 years or lifetime? No proof claim what ya want.
I would think your life situation does not matter in court. You chose to ignore the problem causing damage by not immediately taking it back to the dealer for further diagnosis and repair under warranty for the same complaint. I think you are SOL for getting ti fixed for free under an expired warranty.

You can try talking to a district manager and he might agree to a good will fix if you truthfully tell him the story.

 

[2018YUKONSLT]

@SpareParts Believe me this was an eye opener not to be so damn trusting. I get why you all that way. If me thinking it was fixed, then there must be something wrong with me. I already talked to everyone. My main argument is, Inreported the hissing sound and warm air blowing while it was still under gmc protection plan platinum. Check this out

 

[Fless]

It doesn't really do any good to hash this out in this forum. Your job, should you accept it, is to escalate until the issue is mitigated or you've come to the end of the chain. Get your ducks in a row and document the issue, dates of action on the dealer's part, and what was said.

Once you've exhausted the GM hierarchy, you could file with the Federal Trade Commission and take your chances there. But sorry to say that the dispute won't get settled here.

 

[2018YUKONSLT]

@Fless Yes sir, I wasn’t trying to be argumentive. Just trying to get advice and so others will learn. I get passionate about fighting for what I believe, and sometimes it translates as wrong as in this case. Sorry fam, if I offended anyone.

 

[GMCChevy]

The timeline is irrelevant because the initial diagnostic was a failure. I presented this vehicle on time(at 82,619 miles) while under a bumper-to-bumper warranty [1.1]. The dealership returned the vehicle after driving it zero miles (82,619 IN/OUT) [1.1]. Under the Texas DTPA, a shop has a legal duty to perform repairs in a 'good and workmanlike manner' [1.2]. You cannot diagnose a complex A/C and suspension failure while a truck is parked in a bay. Their negligence in August is what caused this to drag on." They knew my warranty was going expire and just let it ran out, now I’m stuck as a loyal customer. How would you feel if you had to drive your wife and kids around in Texas heat and they all get heat exhaustion from hot cabin temperatures. Not being rude to you just saying, we’re all human. Plus I trusted there word it was fixed and, time and family got in the way. The service advisor told me it had 2 year warranty and I took there word on not knowing they were going haggle me. It doesn’t give them a right to deceive me or anyone else.

They can’t say fixed when they didn’t even test drive, the service director had the nerve to tell me that they don’t need to test drive trucks, that they just sit under bay and test it. They completely went against their own RO notes.

If you paid me $4,000.00 for warranty, I am expected fo fix your car right and not blame you. The liability falls on them for not properly diagnosing the correct issue.

The timeline IS relevant.

You brought it in with an AC problem. They diagnosed it and came up with a problem and and as far as they know because you didn't go back they fixed it. Any warranty would be on their original repair not the entire system. If the hissing sound inside was the leak to begin with that's substantial and would have stopped working pretty quickly. You can diagnose AC in a bay, that's how it's always done.

For the suspension problem they somehow tied that to the fuse box. If that wasn't it it should have continued to have the problem pretty much immediately after picking it up and that's when you turn around and go back.

I get where you're coming from that you feel it wasn't fixed but at the same time
Waiting this long to take it back is like accepting they fixed it the first time around and whatever is wrong now could easily be a new issue. Unless they check and find out their replacement parts failed already.

"How would you feel if you had to drive your wife and kids around in Texas heat and they all get heat exhaustion from hot cabin temperatures."

That would have been all the more reason to go back sooner. It sounds like it stopped working 2-3 months after the repair so you've been driving them around in that heat since the fall of 2024?

 

[GMCChevy]

@Doubeleive I understand your POV. However, that small leak was present when I took it to them, just didn’t catch it. As I understand the Magnusom Moss law protects consumers who reported it during the warranty, anyone chime in. Even if warranty expires, the problem persist it’s a warranty breach is my understanding.

Did the warranty cover the AC repair? Just wondering because its hard to tell from the invoice. It looks like only the fuse box issue was covered.
This is probably a hard one. AC systems can have a very slow leak that could stay fixed for a while until they stopped working. But they should be able to see it wasn't holding pressure. Then again they could ignore that to get you out the door not wanting to do a major repair. Or it could have been a new problem that started since they worked on it last.

 

[2018YUKONSLT]

@GMCChevy Yes, the platinum plan covered the condenser, but they didn’t drive it to hear the hissing inside or maybe they did. I have audio proof. The audible hissing sound appeared and was present at the time I took it to dealership, they sat truck in bay and did not road test it to even see if anything else was wrong. The rear constant buzzing never went away, actually it’s still buzzing right now as I’m writing this.

To answer your question, the AC went out around winter 2024, it’s hard to get a dealer to see cold AC is not working when it’s 38 outside. Plus we were driving another 23 Encore we bought from this same dealership, and I waited to see the AC was acting up and get a constant feeling it was fried. I know everyone things I’m trying to shank anyone,

 

[SpareParts]

I don't think you are trying to shank anyone.
When you did not take it back the repair is complete. You should not have sat on your laurels and dealt with it when you could have. It is simply too late now.
When you have work performed and it is not right, deal with it immediately. Not doing so put you in the position you are in.

 

[tom3]

Side note. If the AC refrigerant was making a hissing sound from a leak the system would have quit working in a day or two at most. The hissing sound, if constant, would have to be a vacuum leak of some sort. I'd take it to an independent shop and have them give it a recharge and see how long that lasts. New vehicles have a pretty small about of refrigerant and shouldn't cost a whole lot. I have to recharge my old truck every spring, lasts all summer.

 

[Doubeleive]

@Fless Yes sir, I wasn’t trying to be argumentive. Just trying to get advice and so others will learn. I get passionate about fighting for what I believe, and sometimes it translates as wrong as in this case. Sorry fam, if I offended anyone.

Trust me when I say you are preaching to the choir, most of us know good and well already. It's one of those lessons we all learn at some point usually long before now.
quoting act's or laws is no help here, If it is worth perusing then get a land shark on it, BBB or whatever works for you.

 

[2018YUKONSLT]

@GMCChevy Exactly, there’s a small leak and it takes time to fully leak out. They rushed me out becuse they know in 900 miles the platinum Plan expired. This is exactly what I’m trying to explain and you got it exactly. As I said earlier, I get passionate about fighting for what’s right. And I come off as rude or argumentive, far from it. My mistake was believing was bring it back and we’ll make it right. Wish me luck as I will pursue. The purpose of this is so others can maybe learn and not get shanked. But according to Magnusom Moss Warranty Breach if a problem appears during your warranty the dealer is required to cure the problem. The dealership is neglecting and insulting me becuse they don’t want to lose there bonus. I paid $4,000 for the platinum plan. I just want mg truck fixed that’s all and for others to learn from my mistakes.

 

[2018YUKONSLT]

@Doubeleive Yes sir, I appreciate your advice, I enjoy reading your replies. I should’ve known better but lesson learned -HARD WAY. Thanks

 

[2018YUKONSLT]

@SpareParts Yes sir, believe me I learned my lesson the hard way. I’ve never dealt with this. I’ve had 1990 Lincoln Town Car, 2014 Jeep Patriot, 2001 Grand Marquis none of them ever gave me problems regarding this, all my previous cars were actually reliable.

 

[OR VietVet]

I get to say it again and again. Members get on here about buying service contracts or extended warranties. I dealt with them in the shops. There are plenty of shops/dealers that just play the game. I never ever ever recommend extended warranties, from ANYONE. From the day you buy a vehicle, new or not, start a savings plan for that vehicle and use that warranty for that vehicle. The %'s are always in the warranty company's favor, ALWAYS. If you like to gamble, buy the warranty. Stories are all over with this thread's scenario. Warranty companies stay in business keeping money, not spending it. They count on the warranty buyer not keeping up their end of the bargain. Even if you did and cannot prove, you lose.

No one, I mean no one, will ever convince me an extended warranty, of any kind, is worth it.