Avoid GM Parts Giant if at all Possible

[Tonyrodz]

I have wondered about them all being owned by the same company for those reasons. I also wondered if the system looks similar because at the end of the day its GM's inventory system that they are providing access to and selling from.

I ordered a new clock spring 2ish weeks ago for my truck from Tasca to do the heated wheel swap. I did everything I could to ensure that I ordered the right part number but I also put in my VIN which was a mistake on my part. A few days after the order someone contacted me to make sure it was what I wanted because it didn't fit my VIN according to the system. I explained that I was fairly sure and if they could confirm it was for a same year truck just with a heated steering wheel that I wanted to continue with the order. Then crickets. A week later they sent me the same email to which I just replied its fine and to send it out.

I understand they don't have the ability to say if it will work with my truck doing this mod, but they should be able to easily see if it fits a truck with a heated wheel from the same year.

You must've been asking alot--for them to use their brains.

 

[Geotrash]

I have wondered about them all being owned by the same company for those reasons. I also wondered if the system looks similar because at the end of the day its GM's inventory system that they are providing access to and selling from.

I ordered a new clock spring 2ish weeks ago for my truck from Tasca to do the heated wheel swap. I did everything I could to ensure that I ordered the right part number but I also put in my VIN which was a mistake on my part. A few days after the order someone contacted me to make sure it was what I wanted because it didn't fit my VIN according to the system. I explained that I was fairly sure and if they could confirm it was for a same year truck just with a heated steering wheel that I wanted to continue with the order. Then crickets. A week later they sent me the same email to which I just replied its fine and to send it out.

I understand they don't have the ability to say if it will work with my truck doing this mod, but they should be able to easily see if it fits a truck with a heated wheel from the same year.

I had the same thing happen from the GM online parts dealer I bought the wheels for my Suburban 3500 from. The VIN number was actually a required field, so I entered it. They sent me an email explaining that they would not fit my truck (because not even GM dealers know what a Suburban 3500 is, apparently), and I had to go back and forth with them until I finally said that I would not be returning them, no matter what.

 

[alpha_omega]

I have wondered about them all being owned by the same company for those reasons. I also wondered if the system looks similar because at the end of the day its GM's inventory system that they are providing access to and selling from.

I ordered a new clock spring 2ish weeks ago for my truck from Tasca to do the heated wheel swap. I did everything I could to ensure that I ordered the right part number but I also put in my VIN which was a mistake on my part. A few days after the order someone contacted me to make sure it was what I wanted because it didn't fit my VIN according to the system. I explained that I was fairly sure and if they could confirm it was for a same year truck just with a heated steering wheel that I wanted to continue with the order. Then crickets. A week later they sent me the same email to which I just replied its fine and to send it out.

I understand they don't have the ability to say if it will work with my truck doing this mod, but they should be able to easily see if it fits a truck with a heated wheel from the same year.

The thing is, they all look the same. Doesn’t matter which make/company, they are all set up the same way - GM, ford, mopar, Toyota…etc. Their websites all have the same exploded view layout. Like a copy and paste from one mass vehicle parts breakdown to another. You would think someone hacked the big four’s databases and then coded the parts into multiple websites with similar names (25-40+ each).

 

[GMCChevy]

Look on those sites for the contact info and you'll find that they are usually different dealers. It's probably more like a couple companies are setting up the same website for all of them.

 

[Chickensandwich]

I got screwed too. After getting the runaround, I’m not even gonna deal with them anymore. I’m going to my bank and getting a charge back for parts it received and incorrect parts sent. Hilariously, none of which was their fault….

 

[Chickensandwich]

These criminals have had my money for 3 months. The tracking shows my pads were returned to them. They still can’t figure this out. These guys are straight criminal. I’m gonna let my attorney handle it from here. I’m done with this joke of a business.

 

[Noggles]

These criminals have had my money for 3 months. The tracking shows my pads were returned to them. They still can’t figure this out. These guys are straight criminal. I’m gonna let my attorney handle it from here. I’m done with this joke of a business.

I like the idea of having a lawyer get involved. Those people are straight up criminal IMO. Makes me scared to deal with any of the other ones online too.