2022 Tahoe - Rear ended a month or so ago. Got the vehicle back today with different parts...

[tahoe81]

I’d certainly be upset, too! I’d take it back to the shop and voice your concerns and see if you can’t get some traction that way. That’s one of those things that’d cause me to sell it and move on because I’d be so disappointed in how it turned out after the wreck.

Funny enough I told my wife after getting it home and noticing all these issues that I'd rather just trade it in (hell used ones are still worth more than what I paid anyway) and get a new one. Call it OCD or whatever, but these little issues would drive me absolutely insane knowing they exist on this brand new vehicle. Figures, first time in my life I've had a brand new vehicle and this happens.

Complaint 1 is: How did your body guy install the power lift gate button in the access for manual latch release? Were the assembly instructions wrong, or was he just not attentive to detail?

Exactly. The girl I've worked with has been more than helpful so thus far I've really attempted to keep my frustrations in check. She's promised me they'll fix all these issues so I'm cautiously optimistic. But you're right, to me this just seems like attention to detail. The button thing is of course in working order although in the wrong place and the other issues I've found are more little annoyances that most people probably wouldn't even see, but given this vehicle is like 6.5 months old and was brand new when I got it, I want it fixed and as close to the original as possible. If it was nine years old with 85k miles, then I probably wouldn't care as much, but c'mon. Take some pride in what you're doing.

 

[tahoe81]

Just so I'm aware, could someone tell me what the button area looks like where the emergency access is supposed to go? just so I'll know once they "fix" this? Is it just a blank piece of plastic which can be punched out? I never even noticed it was there prior to the wreck

 

[WalleyeMikeIII]

Next time I am near my truck (probably lunch time today, but maybe end of the work day), I will snap a pic and post.

 

[WalleyeMikeIII]

Funny enough I told my wife after getting it home and noticing all these issues that I'd rather just trade it in (hell used ones are still worth more than what I paid anyway) and get a new one. Call it OCD or whatever, but these little issues would drive me absolutely insane knowing they exist on this brand new vehicle. Figures, first time in my life I've had a brand new vehicle and this happens.



Exactly. The girl I've worked with has been more than helpful so thus far I've really attempted to keep my frustrations in check. She's promised me they'll fix all these issues so I'm cautiously optimistic. But you're right, to me this just seems like attention to detail. The button thing is of course in working order although in the wrong place and the other issues I've found are more little annoyances that most people probably wouldn't even see, but given this vehicle is like 6.5 months old and was brand new when I got it, I want it fixed and as close to the original as possible. If it was nine years old with 85k miles, then I probably wouldn't care as much, but c'mon. Take some pride in what you're doing.

Oh, I didn't say be rude, but one can hold people accountable for an explanation without being a jerk. It is a completely justified question to ask...just state it as your expectation and your concern that if this is the amount of detail paid to things you can see; how might the things you can't see be done?

 

[genestoy]

Here is a pic of the liftgate knockout and where the switch belongs

 

[BlaineBug]

*sigh*

I was unaware of that tidbit. I assumed they’d repair it as close to “new” as it was before wrecked. Amazing to me that they’ll use shit after market parts

After witnessing the last ~3 years of China virus stupidity, absolutely nothing astonishes me anymore.

 

[tahoe81]

Oh, I didn't say be rude, but one can hold people accountable for an explanation without being a jerk. It is a completely justified question to ask...just state it as your expectation and your concern that if this is the amount of detail paid to things you can see; how might the things you can't see be done?

Agreed

Here is a pic of the liftgate knockout and where the switch belongs

Thank you!

 

[BlaineBug]

Oh, I didn't say be rude, but one can hold people accountable for an explanation without being a jerk. It is a completely justified question to ask...just state it as your expectation and your concern that if this is the amount of detail paid to things you can see; how might the things you can't see be done?

Workforce enthusiasm and morale is perhaps at an all time record breaking low, and for good reason too.

 

[George B]

Is this a crack or a scratch?

 

[rst08tierney]

I've fortunately only have been in 2 minor accidents in the last 40 years but each time I've sold the vehicle after repair.

Orange peel, paint nibs, new rattles and leaks etc etc. Vehicles just never the same after an accident

 

[Fless]

Is this a crack or a scratch?

View attachment 386988

Does this thread answer that question?

Rear Hatch open button fracture lines?

Got in a rear ended yesterday during stop and go traffic on my brand new Yukon (100mi on odometer) and I noticed there are fracture lines around the hatch open button area. Could anyone confirm that they don’t have it?

www.tahoeyukonforum.com

 

[George B]

Does this thread answer that question?

Rear Hatch open button fracture lines?

Got in a rear ended yesterday during stop and go traffic on my brand new Yukon (100mi on odometer) and I noticed there are fracture lines around the hatch open button area. Could anyone confirm that they don’t have it?

www.tahoeyukonforum.com

Yuppers!

 

[RST Dana]

For the most part that is how insurance companies work. Use aftermarket parts for cost purposes. If you want OEM be ready to cover the difference.

Unless you are paying for the policy that provides oem parts. More $$

 

[TXNJ]

Unless you are paying for the policy that provides oem parts. More $$

Always been curious about this. Wonder if anyone who is in the insurance business can provide more detail. When I was younger and getting my own insurance my father told me that I needed to get a policy that provided for OEM parts. I inquired of my broker and as best I can recall they told me that it would be much more expensive to have that kind of policy, so I just gave up. But I also recall someone telling me that I could just insist on them using OEM parts. I found this hard to believe considering the cost difference, but he swore it would work. When I did get rear ended many years later, I took the car to a toyota body shop in the hopes they would use OEM parts. Based on what I got back, It did not seem like they did.
Can anyone with insurance industry experience or real life experience definitively say that
1) you can in fact get a policy that requires OEM parts to be used
2) What happens when you aren't at fault and the other person's insurance is covering? Can you demand OEM in that case? Or would you have to file a claim with your own carrier (where you have an OEM policy) to cover the difference between the aftermarket parts provided for by the other carrier and the OEM parts you ultimately want?

 

[RST Dana]

Always been curious about this. Wonder if anyone who is in the insurance business can provide more detail. When I was younger and getting my own insurance my father told me that I needed to get a policy that provided for OEM parts. I inquired of my broker and as best I can recall they told me that it would be much more expensive to have that kind of policy, so I just gave up. But I also recall someone telling me that I could just insist on them using OEM parts. I found this hard to believe considering the cost difference, but he swore it would work. When I did get rear ended many years later, I took the car to a toyota body shop in the hopes they would use OEM parts. Based on what I got back, It did not seem like they did.
Can anyone with insurance industry experience or real life experience definitively say that
1) you can in fact get a policy that requires OEM parts to be used
2) What happens when you aren't at fault and the other person's insurance is covering? Can you demand OEM in that case? Or would you have to file a claim with your own carrier (where you have an OEM policy) to cover the difference between the aftermarket parts provided for by the other carrier and the OEM parts you ultimately want?

So, if you have damage caused by another driver, you can insist (and win) on oem replacement parts nearly always. The same goes with car rental. I refuse to be given a small egg crate when I’m driving my big suv. I’ve always been successful when the other driver is at fault.

 

[TXNJ]

So, if you have damage caused by another driver, you can insist (and win) on oem replacement parts nearly always. The same goes with car rental. I refuse to be given a small egg crate when I’m driving my big suv. I’ve always been successful when the other driver is at fault.

Good to know. Thanks.

 

[WalleyeMikeIII]

At least in MN, no insurer can require you to use replacement parts that are not OEM parts (except for glass). Every state is different....

From the MN Statues Sec72A.201, Subdivision 6, part 7 says:
"Subd. 6 Standards for automobile insurance claims handling, settlement offers, and agreements. In addition to the acts specified in subdivisions 4, 5, 7, 8, and 9, the following acts by an insurer, adjuster, or a self-insured or self-insurance administrator constitute unfair settlement practices:"

…

"(7) requiring as a condition of payment of a claim that repairs to any damaged vehicle must be made by a particular contractor or repair shop or that parts, other than window glass, must be replaced with parts other than original equipment parts or engaging in any act or practice of intimidation, coercion, threat, incentive, or inducement for or against an insured to use a particular contractor or repair shop. Consumer benefits included within preferred vendor programs must not be considered an incentive or inducement."

 

[BlaineBug]

Should ask the insurance agency if they believe your brand new vehicle has aftermarket parts installed or OEM parts.

 

[ZKWBQD]

As the title says, was rear-ended and finally go the vehicle back. Checking everything over I notice that it all of the new plastic inside on the hatch just feels cheaper. Feels like things aren't quite as "tight" as they were brand new. Initially I thought they forgo to replace the button to close the hatch but then noticed it in a totally different location (see imgur video below). I also noticed after opening the hatch some water leaking down into the cargo area (It has been raining) which doesn't give me a ton of confidence. Are these just not GM parts or something? I'm a little pissed to be honest that it's not back exactly as it was and everything just feels cheaper to me.

Thoughts on this button placement?

https://imgur.com/a/fHfjusV

I suspect that's the location on the 2023 Tahoe. The location for the 22 model was better. Everyone is scrambling trying to find parts. They probably did the best they could considering their sources are coming from Mexico or China. I doubt if you have any options. Welcome to the new world. Isn't globalization wonderful?

 

[tahoe81]

I suspect that's the location on the 2023 Tahoe. The location for the 22 model was better. Everyone is scrambling trying to find parts. They probably did the best they could considering their sources are coming from Mexico or China. I doubt if you have any options. Welcome to the new world. Isn't globalization wonderful?

Maybe so. I'm taking it back this week and they are fixing the button along with four or five other things I've found that aren't quite right.