2021 Yukon XL At4 Dead before leaving Dealer Lot

[Isbell400]

My 2021 Yukon Xl / AT4 recently arrived at our local dealer. After paperwork and introduction with sales I prepared to leave the lot with the vehicle. This is my first Yukon. Completely out of nowhere the truck wouldn't start. It would crank but sounded like no gas was going to the engine. I mean I literally hadn't left the lot. The dealer had 5 techs on it quickly. I left the lot in my rented vehicle (previous car totaled) rather than wait for them to figure it out. They followed up to say it was a bad ECM and offered to order it and put me in a loaner. That is the extent of what they have offered. I was pretty chill about everything but obviously very disappointed.

Any advice out there?
What would be a realistic response from the dealer?
If this were you would you go through with the purchase? I think I have already bought the vehicle but have not taken possession. Given the current state of the car market I am not in a strong position.

Any realistic advise appreciated.

 

[Micahsd]

Hopefully that’s the only issue with it. My ‘21 Tahoe was built in March and I got it in April and haven’t had any issues with it except the center console rattles a little when I put my arm on it. Otherwise I love the vehicle…although I still can’t believe that happened to you on a new vehicle that you just signed the paperwork for. Maybe see if they can get GM to make it right by throwing in a gift card, credit for accessories, or something to make up for the embarrassment of having a brand new vehicle die like that.

One of my friends had a tail light get broken accidentally by their Ford dealer and bad to wait 3 weeks for a replacement to arrive. Ford sent him a $250 gift card for the inconvenience factor. I’d say on a new vehicle like that they should make up for that embarrassment somehow. Just my take on it.

 

[Stbentoak]

Let them fix it and just move on with life….Things happen….

 

[Fless]

Might chat with them about some kind of warranty extension.

 

[Quark]

Would I go through with the purchase, hell no. Tell them you want out or you'll be talking to an attorney.

 

[frankdp23]

I've had my Yukon Denali for 1 year now. Currently at the dealer for a similar problem. Went to drive it on Sunday, it was totally dead. I jumped it, drove around for a bit, then let it sit. A few hours later, totally dead again. Brought it to the dealer, they said ecm, but also that my rear blower motor wouldn't shut off no matter what. They are getting the new part overnighted to be fixed tomorrow. This is the 5th time its been at the dealer now. 2x for the third row headrests not staying up (saw that is now a recall). Once for the second row seat driver side rattling loudly. Then, when it had only 100 miles, a safety restraint system issue that had something to do with wiring under the seats (also recalled). I love the way this vehicle looks and drives, but over the 52 weeks I've had it, its been in the dealer shop for about 3 or 4 weeks total.

 

[OR VietVet]

@Isbell400 and @frankdp23, welcome to the forum and it sucks that you are having problems with these brand new rigs. "Got my new Yukon and have plans but now they are put on hold because of this crap". The ECM problems may be related to the shortage of chips world wide but still, that price tag should guarantee you that it leaves the lot.

 

[Fireman591]

Hopefully that’s the only issue with it. My ‘21 Tahoe was built in March and I got it in April and haven’t had any issues with it except the center console rattles a little when I put my arm on it. Otherwise I love the vehicle…although I still can’t believe that happened to you on a new vehicle that you just signed the paperwork for. Maybe see if they can get GM to make it right by throwing in a gift card, credit for accessories, or something to make up for the embarrassment of having a brand new vehicle die like that.

One of my friends had a tail light get broken accidentally by their Ford dealer and bad to wait 3 weeks for a replacement to arrive. Ford sent him a $250 gift card for the inconvenience factor. I’d say on a new vehicle like that they should make up for that embarrassment somehow. Just my take on it.

Get used to it. Ours would not start at 616 miles. We now have fuel pump and fule control module #3 on order. GMs vendors are total crap and the overall quality on these rigs are hit or miss. As soon as the 2023 Toyota Sequoias come out I am done with GM for some time until they get their poop together quality wise.

 

[Quark]

Get used to it. Ours would not start at 616 miles. We now have fuel pump and fule control module #3 on order. GMs vendors are total crap and the overall quality on these rigs are hit or miss. As soon as the 2023 Toyota Sequoias come out I am done with GM for some time until they get their poop together quality wise.

Quality problems are one thing GM's refusal to be contrite with utter refusal to improve is another. Worked for GM it is their MO and their corporate legacy.

 

[Goodinblack]

This is scary to read

WOW

 

[Samuel Ross]

Get used to it. Ours would not start at 616 miles. We now have fuel pump and fule control module #3 on order. GMs vendors are total crap and the overall quality on these rigs are hit or miss. As soon as the 2023 Toyota Sequoias come out I am done with GM for some time until they get their poop together quality wise.

Agreed, we will be doing the same

 

[SnowBuck]

You all have convinced me. Keep what I got (already did BOTH banks of lifters). Really wanted a Callaway conversion (560hp) on a new Yukon XL...but too many problems listed here on 2021's. Saw an older Callaway in the parking lot: "Sir...will you please quit licking my car"! LOL LOL Man, was that thing NICE!

 

[Bill 1960]

Is this another one-post wonder with no follow up? Six days I expect the problem is resolved one way or another.

 

[swathdiver]

Is this another one-post wonder with no follow up? Six days I expect the problem is resolved one way or another.

Very few women are repeat posters on these forums.

 

[Isbell400]

Update: Dealer got with GM and they offered a full 100k/5yr warranty. With that safety net, I went through with the deal. Have been driving a few days with no issues. Hoping no issues continues!

 

[Yzshooter]

Update: Dealer got with GM and they offered a full 100k/5yr warranty. With that safety net, I went through with the deal. Have been driving a few days with no issues. Hoping no issues continues!

Glad you got things resolved and GM offered/provided you the extra protection. I find it so I teresting the differences in responses when you ask for opinions. You get everything from deal with it to hire a lawyer.
We certainly live in a diverse culture as this forum confirms. Again, hope your new ride meets and exceeds your expectations.
Al

 

[Bruce -P]

My 2021 Yukon Xl / AT4 recently arrived at our local dealer. After paperwork and introduction with sales I prepared to leave the lot with the vehicle. This is my first Yukon. Completely out of nowhere the truck wouldn't start. It would crank but sounded like no gas was going to the engine. I mean I literally hadn't left the lot. The dealer had 5 techs on it quickly. I left the lot in my rented vehicle (previous car totaled) rather than wait for them to figure it out. They followed up to say it was a bad ECM and offered to order it and put me in a loaner. That is the extent of what they have offered. I was pretty chill about everything but obviously very disappointed.

Any advice out there?
What would be a realistic response from the dealer?
If this were you would you go through with the purchase? I think I have already bought the vehicle but have not taken possession. Given the current state of the car market I am not in a strong position.

Any realistic advise appreciated.

There was some rumor that the vehicles had to sit in lots at the manufacturer until chips were available and mice got under the hood and chewed on wiring harnesses. Only heard this locally because I am 30 miles from a truck plant. Surely not verified. How long ago did you order it?

 

[Mooseman93]

There was some rumor that the vehicles had to sit in lots at the manufacturer until chips were available and mice got under the hood and chewed on wiring harnesses. Only heard this locally because I am 30 miles from a truck plant. Surely not verified. How long ago did you order it?

I drive past Kentucky Speedway occasionally and can confirm that the fields surrounding it are packed FULL of THOUSANDS of new Ford pickup trucks waiting for chips. I've thought the same thing, would I want a vehicle that sat in a farm field for six months? This chip thing is really throwing normal supply dynamics into a tailspin.

Did a quick search for a picture to share and found lots, but here's a video from a news story about it. Note that it's from 5 months ago, and those trucks are still piling up, so they're not just sitting for "a few weeks." Imagine the effect on the market when chips become available again and the new car market is glutted with inventory! I would guess new and used prices will drop quickly.

Didn't mean to hijack the thread, just commenting on the post about getting wires chewed while waiting for chips. Seems legit.

 

[Stbentoak]

Glad you got things resolved and GM offered/provided you the extra protection. I find it so I teresting the differences in responses when you ask for opinions. You get everything from deal with it to hire a lawyer.
We certainly live in a diverse culture as this forum confirms. Again, hope your new ride meets and exceeds your expectations.
Al

A lot of people today have no tolerance, patience, or any reasonable logic when they encounter a problem. Their first and only thought is go nuclear, Sue, Sue, Sue, this thing is a piece of crap, give me a new one, don’t ever buy this vehicle again, etc. etc.
I’ve had many vehicle problems, emissions issues, waited on parts for weeks and weeks and weeks, you name it. All of the things I mentioned above should be last resorts, not first thoughts…. When you’ve suffered thru some of life’s real problems, these don’t seem so big anymore….

 

[stevedonato]

Let them fix it and just move on with life….Things happen….

Sorry to dissagree but 'things like this' never happen to Japanese Cars. Terrible QA at GM. Let's not forget GM's inferior brake lines in the Silverados and Sierras from 1990-2005 over 20 years and they new it but sill used them.