2016 Denali XL - GMC Refused to buyback!

[tenbigblinds]

As long as the service advisor and dealership acknowledge the issue I don't think you will need an attorney. GA lemon law is pretty clear. They get 3 tries...You notify them in writing......they get one more try. If still not fixed the buy back process begins.

Gotcha!


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[chicagofan00]

Just as an FYI, from what I've read from other posters on this board, once you have retained a lawyer and begin the lemon law process the dealership won't do much else for you and you'll have to deal with GM directly at that point.

 

[tenbigblinds]

Just as an FYI, from what I've read from other posters on this board, once you have retained a lawyer and begin the lemon law process the dealership won't do much else for you and you'll have to deal with GM directly at that point.

Ok so In the case should I ask the dealer to take the car back? I haven't even made my 1st payment yet.


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[chicagofan00]

Ok so In the case should I ask the dealer to take the car back? I haven't even made my 1st payment yet.


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I've never been through the process myself and have just read what others have posted on here. However, I would personally try to exhaust all options via the dealership first and then take it to a lawyer and GM if nothing is getting resolved by the dealership.

 

[NowZoomer]

The GM Engineers recommended a new exhaust system. Dealer says the tires all RFBd within specs. At this point... I want another one. I want the exact same vehicle just one that runs/rides like it's suppose to.

I intend to send this thread, a copy of all service records and a log of all my time/convo/visits to the owner of the dealership and GMC via certified mail next week. I will give them notice of my intention to retain a "lemon law" attorney unless they would like to swap it out before I go down that road.

I guess I'm a positive note, at least my service advisor and tech are acknowledging the issue and not making me feel like I'm crazy.


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Does your service paperwork show in writing that they acknowledge the issue, tried a fix, issue still present?

You MUST get a copy of all correct paperwork before you tell them you're going lemon law - they will not give it to you afterwards

 

[tenbigblinds]

Does your service paperwork show in writing that they acknowledge the issue, tried a fix, issue still present?

You MUST get a copy of all correct paperwork before you tell them you're going lemon law - they will not give it to you afterwards

It doesn't read that way... but each time I bring it back, they acknowledge the issue is present.


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[FJ40INTOW]

I read this entire thread and do hope you find resolution. Before I bought my 2017 Yukon Denali I test drove a 2016. It had the low speed vibration that you talked about. The dealer said it was the magnetic shocks being too sensitive and that they could be dialed in. Who knows if he is correct. The buffeting/sound pressure. I noticed it when my daughter rolled down a window some. It was very annoying. I cracked a front window and it went away. I do hope you(they) can find issue soon!

 

[NowZoomer]

It doesn't read that way... but each time I bring it back, they acknowledge the issue is present.

They are playing chess to your checkers, they're being smart in case it has to go LL

 

[tenbigblinds]

His email response to my complaints

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[mck024]

Did you find out where this valve is located? Apparently opening it permanently didn't solve the problem.

 

[tenbigblinds]

Did you find out where this valve is located? Apparently opening it permanently didn't solve the problem.

Somewhere in the exhaust system. It's called a pressure valve. I don't really feel the cabin pressure as bad (it was so bad my ears were popping constantly). What amazes me is that I bought the car with 2 miles. It now has 2,000 and I've had 3 bad tires, a bad valve and now a new exhaust. WTF is next.


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[tenbigblinds]

Dropped the Denali back at the dealer today. Will update once I return to get it.


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[tenbigblinds]

Picked up the Denali today. The shop manager (nice fella Mr Bill) took a short one mile ride with me. We returned back in the service lane and he told the advisor it feels like it was on square wheels. I got back in the loaner and drove off.


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[nitehawk]

Has any one suggested to swap out all 4 tires at the same time. That way at least the rubber will come from the same batch

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[tenbigblinds]

Has any one suggested to swap out all 4 tires at the same time. That way at least the rubber will come from the same batch

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Nope.


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[tenbigblinds]

I just fired off this email to the GMC lady who opened a case for me 45 days ago.

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[jyi786]

At this point, you're severely wasting your time (to clarify, GM is wasting your time). Get the lemon law lawyer right this second, and follow his/her instructions to the letter.

 

[NowZoomer]

Yeah, I agree

You're like the dude at the bar buying a girl drinks all night long but too timid to ask her to go home so some random comes in, asks the question and steals her away

Walk to the GM and ask him to unwind the deal and/or ask Kristie

I wrote this before - you have to become part of the solution - ask for what you want, they are not going to offer it to you

If they say no, you go LL

In my history of cars, I've had 3 lemons all different dealers but all were resolved without having to get a lawyer - I was just professional but firm with the GM about what we needed to do

Good luck

 

[tenbigblinds]

Picked up the Denali again this afternoon. This time, I took a co-worker with me in case I went postal and snapped on them. They replaced another tire as it was "out of spec". So far that's 4 tires replaced for the low speed vibration (24-45mph).

We pulled out of the bay, drove one mile and went straight back to the service line. Vibration was so bad my coworker said "there's no way this is right!"

The general manager of service got in the car with us. He drove the same route and acknowledged the vibration. He said "I honestly don't know if we can do anything else to make this better Brandon. Let's grab another one off the lot and drive it."

We all jumped in a 2017 Denali Yukon XL. It had 22 miles on it and the vibration was actually WORSE than mine. When we returned he sent that new one straight to service.

They are going to try and work a deal for a new set of Michelin tires and try that. At this point, they pretty much said I would just have to live with it.

Here is the supporting service info from the last 2 visits. One for vibration and one for the "drone"

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[nitehawk]

Time for the lawyers me thinks

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