Buyer's Remorse - 2015 Denali XL

[NevadaNick]

We went from a Mercedes to 15 Yukon Denali. Yes the Yukon has some issues but after 10k mi and. Number of those are dirt rd, it doesnt squeek, rattle etc. ye the seat back fell off, the auto 4wd had issues and i believe the adaptive cruise control is a safety issue but the nearest MB dlr was 250 mi so i wanted something i could get serviced locally.

 

[Cmicasa the Great XvX]

Ummmm....no.

---------- Post added at 04:55 PM ---------- Previous post was at 04:51 PM ----------



Plastic bits not aligning, carpet not covering corners, drivers seat back comes loose easily, rattles, etc.

Mine has been bullet-proof for all intents, with the exception to a slight vibration that magically went away when two days ago I went in for a tire balance and rotation.

If your vehicle is that bad.. and U are gonna be that miserable.. get rid of it.. or take it back to dealer and trade in, take a slight loss, and get another. Even if U lose a few grand its worth it to me if the vehicle has all these issues.


BTW. Some of the things (Plastic bits not aligning, carpet not covering corners,) U point out should have been noticed at time of purchase. The rest should be hadled under warranty. The ironic thing is U own a Benz and are complaining about possibly getting hosed, when Benz walks around with a FIREHOSE and blasts people daily.

---------- Post added at 08:08 AM ---------- Previous post was at 08:05 AM ----------

---------- Post added at 08:05 AM ---------- Previous post was at 08:04 AM ----------

I have never bought or will buy a Japanese car .

I owned one Mercedes and it was a pain to upkeep and had small weird issues.

American made junk for me all day long.

For me it was BMW.. EFFIN POS. I have owned several Japanese from Toyota, Nissan, and Mazda.. all either no better than American counterparts or absolutely abysmal in terms of reliability and quality (Toyota Camry engine sludge at 11K). Came back to GM 19 years ago and haven't left since.

 

[fiatdale]

Well said. ^

 

[Jonah52]

So I guess you should've have looked at the vehicle better before signing papers. If you knew there were "issues" you should s said something or spoke up. If you were negligent then it really is on you.

First year models have their quirks. Would you rather have a MB that your screwed with once the warranty up, or a truck that will last you 200-250k miles with a couple misfit interior pieces?

 

[SVL]

So I guess you should've have looked at the vehicle better before signing papers. If you knew there were "issues" you should s said something or spoke up. If you were negligent then it really is on you.

Ha ha...your logic is comical. I pay a manufacturer $75k to build me a vehicle, it shows up with quality issues, and it is "on me". Of course I looked at the vehicle and noticed these things when I picked it up - and I also had 3 kids and a wife needing a truck to get to school, practices, etc.. It was not practical or necessary for me to request that everything be fixed prior to delivery - so i wrote my check for $75k and down the road I went.

It's simple: 6 months later the truck has not lived up to expectations, which are actually pretty low.

 

[Cmicasa the Great XvX]

Ha ha...your logic is comical. I pay a manufacturer $75k to build me a vehicle, it shows up with quality issues, and it is "on me". Of course I looked at the vehicle and noticed these things when I picked it up - and I also had 3 kids and a wife needing a truck to get to school, practices, etc.. It was not practical or necessary for me to request that everything be fixed prior to delivery - so i wrote my check for $75k and down the road I went.

It's simple: 6 months later the truck has not lived up to expectations, which are actually pretty low.

I don't think he was saying that in a facetious way. The truth of the matter is that upon inspecting the vehicle at time of delivery, if U saw issues, U could have backed outta the deal (at least in MD) or asked to see a different vehicle to compare and see if it was a model wide issue/flaw or exclusive to yours.

For instance, before I bought my Yukon in July.. I bought a Sierra Denali first. I wanted the 6.2L engine and they didn't have any Yukon Denalis at the time (same for the Cadillac dealership across the street with no Escalades) I took the Sierra Denali home.. drove it for a day and called my sales guy up and told him that I just wasn't a "pick-up" guy. They took the Sierra back.. no charge, and I upgraded (certainly price and amenity wise) to the Yukon SLT and paid the difference.

I've purchased site unseen once.. and that was my new Stingray I ordered. Luckily it has been awesome.. no issues, and plenty of grins.

 

[fiatdale]

Still waiting on these quality issue pics.

 

[humer101]

If we put all this together we have to said "GM quality control" don't do they job and I know they notice but they don't care about. They just want to get paid and go home, the whole department should be fired by now. [emoji106]

 

[Jonah52]

Ha ha...your logic is comical. I pay a manufacturer $75k to build me a vehicle, it shows up with quality issues, and it is "on me". Of course I looked at the vehicle and noticed these things when I picked it up - and I also had 3 kids and a wife needing a truck to get to school, practices, etc.. It was not practical or necessary for me to request that everything be fixed prior to delivery - so i wrote my check for $75k and down the road I went.

It's simple: 6 months later the truck has not lived up to expectations, which are actually pretty low.

I didn't mean it as an attack or anything. Certainly if I was spending $75k on a vehicle I would expect it to be perfect, so I can understand why you were upset. But one thing I have learned is you can always walk on a deal.

If it wasn't up to your standards you could have asked for issues to be resolved and for a loaner in the meantime. I know a lot of dealers will take care of you if your spending $75k. But if you knew about these problems you coulda/shoulda spoke up.

Like I said take the SUV that will last with a few issues or the euro trash that will screw you after the warranty.

 

[SVL]

Still waiting on these quality issue pics.

Don't believe me?

---------- Post added at 05:59 PM ---------- Previous post was at 05:50 PM ----------

I didn't mean it as an attack or anything. Certainly if I was spending $75k on a vehicle I would expect it to be perfect, so I can understand why you were upset. But one thing I have learned is you can always walk on a deal.

If it wasn't up to your standards you could have asked for issues to be resolved and for a loaner in the meantime. I know a lot of dealers will take care of you if your spending $75k. But if you knew about these problems you coulda/shoulda spoke up.

I understand your point, and agree. However, in my case, the quality issues are not worth the time or hassle to have fixed - can live with them. I'm just disappointed that a vehicle at this price point comes with so many issues.

 

[M26 Pershing]

I have owned and still have (BMW,Audi,GMC,Honda) Benz,Jag,BMW,Audi,Lexus,Range Rover. My worst was my Junxus/Lexus a Toyota in a Tux.The door handle fell off two days after delivery,rattles, etc. Drove it less than 1500 miles and traded for another BMW. The gas Benz E, was troublesome and the interior was ok, the BMWs have been great but require care, the last two Audis had the best interiors and have been problem free. The Honda for my kids has had several issues and the interior is very cheap as is the price point of the car. i just ordered a 2015i Denali XL. I have kept my old 2002 Denali XL and it is one of the most problem free cars I have owned (over 150K miles). The interior on the old Denali was kind of cheep looking but has held up well. The new Denali I test drove was nicer than the Benz GL, BMW X5 I have but not as nice as the Audi. Never keep a German Car after the warranty expires. I have, but can handle most repairs. I love GM and have for many years. I just will not purchase a Cadiilac over a German car.

 

[fiatdale]

I believe you, I want to see what your standards are.

 

[mattluttrell]

As a BMW fan I see your points about your Yukon. I treated my Escalade and I treat my Tahoe like trucks. They're nice trucks and we're rough on them. They have good drivetrains. They aren't as refined as my BMW. They're different.

Due to family size we need one.

Why don't you get rid of yours? I personally like mine and wouldn't trade for anything else in its class.

 

[MortMan]

My Acura TL was the worst car I ever owned. When it wasn't in service it was fun to drive...but at the end of the day it was a dressed up Accord that got me on a first name basis with the service writer at the local Acura dealer. Haven't owned another import since.

 

[b4z]

QC must be a rubber stamp in most cases. Lets say the truck goes through QC and they see that the stitching on a front seat is noticeably crooked. Are they really going to take that seat out and have the factory send them another one? I am doubtful. Shouldn't a seat issue be caught by the factory that makes the set before it gets shipped to the plant?
Another case in point: guy that owns a Chevy dealership told me about a black 1996 impala SS was special ordered for a customer. They pulled it off the truck and the paint on the drivers side didn't look right. He called chevrolet and they said the car had been scratched down the side and they blended in the black and clear coated it and it had passed quality control. He told them no way it looks like crap. And they told him it had passed QC and that there was not a problem and there would be no further fixes or credits. The dealer had his body shop remove all the trim and reshot and cleared the entire left side of the car. There were no other fixes because by that time the Impala SS was out of production.

 

[FatBob]

Was this USA or Mexico built?

 

[Lyon]

Was this USA or Mexico built?

As of a few years ago all the SUVs are built in Arlington, TX. Some of the trucks are still built in Mexico.

 

[Mikef]

I agree with the OP. I have a 2015i Yukon XL Denali. 3 months old. It now has 5k miles. Lots of squeaks and noises. A bad vibration when I let of the throttle. Quality is just not there. My 2011 Denali was built much better. Proven when I got rid of it 3 months ago with close to 100k miles on it it was quieter than my new one.

I love the way it looks. Love the power. Love the size. My only complaint is the quality.

There just aren't very many options out there for a large SUV with all the luxuries. So I would probably still be forced to buy it again.

 

[Daunntlessone]

My truck has soooo many issues that it has become a joke. It was built the first week of the 2015i conversion and I do not know if that has anything to do with it. I am about to trade it and get another.

 

[humer101]

My truck has soooo many issues that it has become a joke. It was built the first week of the 2015i conversion and I do not know if that has anything to do with it. I am about to trade it and get another.

Yes agree with you I think that is the way I preferred to take the lost and have a better car. I'm in the same situation with my car too. Love but the grinding noise when is in AUTO or 4H is very bad. [emoji19] [emoji19]
Will get maybe a 2016C it may be fix.