Beware When Ordering

[Tonyrodz]

I ordered a rear sway bar 1 month ago from this vendor. They said they won't ship for 1 month--my mistake I didn't see that. I emailed them 3-4 times and only received 1 response--which wasn't to my satisfaction. There was no communication for the other emails. This company(CARID) will take your money and hold it, hoping they'll be able to get the product that you ordered through them from somewhere else, and when that doesn't happen--usually after waiting 1 month--they'll tell you that they couldn't fulfill your order and they'll refund your money. That's great and all, but while waiting that 1 month I already could've ordered the parts from another company and had it installed already. Customer service and satisfaction means nothing to this company. I suggest spending your money elsewhere--if not--you've been warned.

 

[OR VietVet]

I have dealt with CARID before but only for very slowly answered questions about their products. I have never purchased from them. I understand that the China Virus caused problems but their site info does not speak of delays, at least when I was asking questions.

 

[Dantheman1540]

That place has been crap for years, I hope you get your money soon.

 

[95escahoe]

I wouldn’t buy from Carid if it was the last place on the face of the earth. I’ve had a few issues with them when I had the Escalade I ordered a Dorman SS brake line kit and they kept sending the wrong one and I had to send it back I want to say 3 times just ended up bending my own lines, then I ordered a set of tail lights for the Crown Vic and they were terrible there were gaps all over the place the lights were smaller then the factory ones so they looked like crap and gave me a hard time I installed one before deciding I didn’t like them ended up getting my $ back but won’t buy from them ever again.


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[Tonyrodz]

Hopefully more people will read this thread.

 

[kbuskill]

I ordered a set of headlights from them (through ebay) and had a similar experience. They kept my money for a few weeks before refunding it.

 

[swathdiver]

Carid, I remember them coming on here a few years ago, I think they are a supporting vendor even. Hoping that they will listen and change their ways.

Well, I ordered a strut spacer from LiftKits4Less on ebay and nothing, no tracking number, no answer to emails and it is overdue.

 

[Rocket Man]

I have had a similar experience with this crappy vendor. Stay away! @carid you hearing us?

 

[Joseph Garcia]

Thank for the heads up, Tony. I have not yet placed an order with them, and now, it looks like I never will.

Lots of vendors and options out there, so there is no need to get bit twice, after getting bit once, by one vendor.

 

[cmyhre85355]

Rock Otto or Amazon for the win. I had a garbage experience with CarID about 5-6 months ago


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[drakon543]

i had a similar experience with carid. was a fairly large order. i received everything fairly quickly but thier customer service dept is just a bunch of morons. the particular order has to be shipped from separate locations and one tracking number arrived with one of the items supposedly in that shipment missing. they had no clue what i was talking about i would have had a better time talking to a brick wall. same order included a nice exhaust system that was supposed to be shipped from the manufacturer made to order stuff. closing on the shipment date i received 0 notifications but i noticed the ship date got pushed out 2 weeks. week goes by got pushed out a total of 2 months. whoa wait a f***ing second im not waiting an extra 2 months. i called and got the duuuhhhh i dunno. called back a second day transferred 3 times before ending back at the actual original person who picked up. i ended up having to contact thier supplier to get any information. meanwhile the whole time this is going on they never updated the approx shipment date listed on that item. so someone else was going to walk into the same problem. ended up canceling that part of the order and got lucky and found someone local trying to sell a barely used version of that exhaust. @carid i wont ever be using your company again as the same i told the last customer service rep i talked to.

 

[drakon543]

Rock Otto or Amazon for the win. I had a garbage experience with CarID about 5-6 months ago


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ive never had a real problem with rockauto but several problems with buying from Amazon. the products you buy are not verified at all and your either stuck with what crap got sent to you or hoping to get a refund.

 

[Sam Harris]

Thank for the heads up, Tony. I have not yet placed an order with them, and now, it looks like I never will.

Lots of vendors and options out there, so there is no need to get bit twice, after getting bit once, by one vendor.

Agree, and also want to point out these guys often show a discontinued / unavailable part as “in stock”, so if you’re looking for a hard to find item, you may think you’ve finally located it. But of course they do not actually have it, and will pull the same BS and hold your money until you decide it’s never coming, and demand a refund. I’ve almost fallen for this, but thankfully, knew better.

 

[1BADI5]

Yup, **** Carid with a fat rubber dick....... they're useless, slow and over promote crap

 

[Tonyrodz]

Yup, **** Carid with a fat rubber dick....... they're useless, slow and over promote crap

^^^^^^
THIS X1,000,000!!!

 

[Doubeleive]

as a general heads up, many many online sellers/dealers are having delays, always look at the expected shipping date on the site it can vary greatly from place to place, some may say 30 days some may say 2 weeks, some may say 2-3 days. for the same part. the ones with extended shipping dates most likely do not have the part in stock so they have to order it wait it to arrive and then ship it to you, others may have a leg up and have it in stock already or have quick access to it or are able to have it shipped direct from the manufacturer or have it in a warehouse closer to you. Places like rockauto for instance will have a +1 or +3 in RED next to a part listing this means there will be a delay in shipping the part.

 

[1BADI5]

No delays in taking our money though

 

[Jason in DLH]

Sounds like I’m the lucky one here! Ordered Spyder Headlights from CarId last year that came quickly and had great customer support experience with a post installation question. I’ll be hesitant in the future though with what you are all saying here.

 

[Tonyrodz]

No delays in taking our money though

Yup, with a quickness too. I'm guessing it'll take alot longer to get that refund. Hope I'm wrong about that tho.

 

[exp500]

All the above AND when ordering, shipping not calculated until you hit order, charges about double everyone else and it still took about ten days. I'm absolutely sure it was "in stock" as claimed.... Nope, not gonna get another order from me. You had your chance!