Yukon Denali 2021 Haunted Nightmare - Request advice

[maddocmatt]

I will say the customer service rep that just called me was the most demeaning, condescending person I have had the pleasure of dealing with. Does anybody know how to escalate a case with GMC?

 

[Doubeleive]

I will say the customer service rep that just called me was the most demeaning, condescending person I have had the pleasure of dealing with. Does anybody know how to escalate a case with GMC?

BBB is one way

 

[B520044]

I will say the customer service rep that just called me was the most demeaning, condescending person I have had the pleasure of dealing with. Does anybody know how to escalate a case with GMC?

They will pass your case on to the next. I've found that the "tier 2" senior advisors at least act like they care more. I've probably had 4-5 GM advisors over the last 6 months. They really don't do anything at all. Just keep track of all service reports and document everything.

I should start a thread for those that haven't experienced a single problem yet with these. I suspect it would be a boring thread...

 

[Fireman591]

I will say the customer service rep that just called me was the most demeaning, condescending person I have had the pleasure of dealing with. Does anybody know how to escalate a case with GMC?

I had the same thing happen when the GM rep called me with GM's final answer on if they were going to purchase my Tahoe back. The lady was a total ******* and the call ended up in a shouting match. My next call was to my lawyer and we filed our lemon law case that same day. Now GM will get to cover about 4.5k in legal fees on top of the settlement thanks to Michigan's lemon law rules LOL I went out of my way to allow GM to do the right thing but they blew it. Next year when I am shopping around to replace our Honda Pilot with a 70k budget I will remember that I was leaning towards a 2023 Suburban but the Jeep Wagoneer is on the top of my list now due to GMs actions with our Tahoe issues.

 

[Fireman591]

Fireman,

What is yours doing that you are getting yours lemon lawed? Just curious to see what others experiencing.

Mine was out of service for well over 30 days (Lemon Law trigger) for a blown fuel control module and fuel pump back in October. was going to keep it but the valve spring issue looming has me scared. My build date is right in the middle of the danger zone.

 

[Quark]

I've always been a GM guy and have been waiting for this redesign going on several years now. The stories of unreliability and GM's tactics have made me hesitant. I've looked at various brands from Ford, Audi including Mercedes and they all have new tech issues. The one brand I'm hopeful for is Lexus, they should be introducing new SUV models soon. They have about the best reliability record though I'm not fond of the styling. It used to be simpler to find something so for now I'm keeping my 2012 and fighting the urge.

 

[Dave Mathews]

True story. Saw an undercover new '22 or '23 Escalade Test Vehicle out in the wild the other day. Guy drove like a pansy LOL, then he saw me taking pics and turned offView attachment 270817View attachment 270818

Sent from my SM-G973U using Tapatalk

He didn’t drive like a pansy, he drove like his job depended on it.

 

[maddocmatt]

Well after two weeks the car is dead in my driveway...again. Can't get a tow truck out tonight because of the snowstorm in Denver but I guess now the real fight begins of getting out of the truck. I can't f***kin believe this. Same error, no key fob detected.

 

[Fireman591]

Well after two weeks the car is dead in my driveway...again. Can't get a tow truck out tonight because of the snowstorm in Denver but I guess now the real fight begins of getting out of the truck. I can't f***kin believe this. Same error, no key fob detected.

Sorry to hear this but hang in there. Hopefully they will figure it out soon.

 

[Jason in DLH]

Driving home from Breckenridge Colorado on some lonely mountain roads (285 toward Denver if anybody is wondering),

Absolutely beautiful drive. Visited Boulder once and drove out to Aspen and back.

Well after two weeks the car is dead in my driveway...again. Can't get a tow truck out tonight because of the snowstorm in Denver but I guess now the real fight begins of getting out of the truck. I can't f***kin believe this. Same error, no key fob detected.

That stinks! Hopefully everything works out in your favor with this!

 

[afishinado]

This thread gives me the chills....

 

[mb1500]

If the fob is very cold try warming it up, hold tightly in between your hands or breathing on it, etc...

 

[maddocmatt]

I thought I would keep everybody in the loop on this. The dealership and a district manager are now working on a buyback. It does not sound like they are going to fight me on it. I just don't have a timeline though.

 

[4OFFSHR]

Make sure that they repay you completely, everything you have paid out of pocket etc.
In terms of working with GM and their Reps that are supposed to call you with answers etc, forget it, they are assholes because they want you to get frustrated enough that you just won't hassle the situation anymore and that you will just go trade the car for something else. They will toss you around with calls saying that someone will call you back, all the while the rep calling you has no info or solution for you, just to tell you that someone higher should be getting back to you soon. Go the Lemon Law Lawyer route, I had to do this years ago with a GMC Acadia, after owning it for 3 years, it was not until that 3rd year that the car starting acting up...and it was the service manager at the dealer where we bought it that just handed me the number for the Lemon Law Lawyer, he said that is the only way you will resolve the issue.
So go through the basics, record the days and the visits and then go through an attorney, they will make sure you are well compensated, and for what these trucks cost now days, you should be entitled to every penny!

 

[maddocmatt]

So the latest in the saga. I received a message from the district manager and an email that they are doing a complete repurchase that will be completed in a week or 2. But here is where the fun happened. They wanted to see if I would be interested in a 2021 escalade 2021 esv and they would work a really good deal. They are cutting me a check for the entire value of the yukon plus tax, title and inconvenience. The main reason, there is an extremely low inventory of Yukon Denali's with ultimate packages because of the microprocessor shortage so they have routed what they have to the arlington plant and they are focused on using them in the high escalades. Can't lie, pretty tempted.

 

[Fireman591]

So the latest in the saga. I received a message from the district manager and an email that they are doing a complete repurchase that will be completed in a week or 2. But here is where the fun happened. They wanted to see if I would be interested in a 2021 escalade 2021 esv and they would work a really good deal. They are cutting me a check for the entire value of the yukon plus tax, title and inconvenience. The main reason, there is an extremely low inventory of Yukon Denali's with ultimate packages because of the microprocessor shortage so they have routed what they have to the arlington plant and they are focused on using them in the high escalades. Can't lie, pretty tempted.

Sounds good but their idea of a "really good deal" might not be what you think is a "really good deal" Keep us posted. Hopefully all will work out for ya.

 

[maddocmatt]

Sounds good but their idea of a "really good deal" might not be what you think is a "really good deal" Keep us posted. Hopefully all will work out for ya.

No truer words have ever been spoke! I'll keep everybody in the loop.

 

[Tiredmechanic23]

I had the same thing happen when the GM rep called me with GM's final answer on if they were going to purchase my Tahoe back. The lady was a total ******* and the call ended up in a shouting match. My next call was to my lawyer and we filed our lemon law case that same day. Now GM will get to cover about 4.5k in legal fees on top of the settlement thanks to Michigan's lemon law rules LOL I went out of my way to allow GM to do the right thing but they blew it. Next year when I am shopping around to replace our Honda Pilot with a 70k budget I will remember that I was leaning towards a 2023 Suburban but the Jeep Wagoneer is on the top of my list now due to GMs actions with our Tahoe issues.

Sounds like my experience before the brake recall on the last gen. I was 1k out of warranty when mine failed and they refused to cover it. Lady on the phone was rude as hell and told me to kick rocks. It took forever for a recall to be made and get my money back.

 

[maddocmatt]

So I was contacted by the buyback rep. The preliminary amount looks to be all the expected stuff. Cost of the vehicle, all the payments and interest, tax, registration fees. That's the good side. Now I am pushing them for some sort of compensation for all the crap I had to deal with. Because the inventory is trashed because of the micro processor shortage (no heavy duty trailering or air ride so no ultimate packages), they are going to work some price magic on an Escalade ESV Sport that they have. I still am kind of hesitant because there is no way that they are going to gift me an extra 30k but I am open to possibilities.

 

[Gibby13]

So I was contacted by the buyback rep. The preliminary amount looks to be all the expected stuff. Cost of the vehicle, all the payments and interest, tax, registration fees. That's the good side. Now I am pushing them for some sort of compensation for all the crap I had to deal with. Because the inventory is trashed because of the micro processor shortage (no heavy duty trailering or air ride so no ultimate packages), they are going to work some price magic on an Escalade ESV Sport that they have. I still am kind of hesitant because there is no way that they are going to gift me an extra 30k but I am open to possibilities.

I saw some with super cruise in transit but couldn't talk my wife into one, she liked the Denali more.