Mayflies.....

[cardude2000]

Well, you have your first cool story to tell the kids about the truck. You might even get lucky and have some remnants to show off to them too!

That’s not a “cool story about a truck”. It’s a ****** story about GM telling it’s customers to bend over.

 

[89Suburban]

 

[gat0r]

if you are lucky, the repaint will be better than factory GM paint LOL

 

[cardude2000]

if you are lucky, the repaint will be better than factory GM paint LOL

/\/\/\

Truth


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[ivin74]

Doesn't matter, they can void that sale and get another... push the dealr....take a nasty pill and go in there and become insistent....this is gm's problem....if the dealer stalls get a shyster lawyers name and bandy that about...last resort of course....

X2, no way in hell Iwould take delivery of that vehicle.

@EyeDreamt
Have you signed any documents stating you took delivery of the vehicle? I would be talking to a lawyer right now

 

[EyeDreamt]

X2, no way in hell Iwould take delivery of that vehicle.

@EyeDreamt
Have you signed any documents stating you took delivery of the vehicle? I would be talking to a lawyer right now

Well guess the e-mails got some attention.. got two phone calls late this afternoon. First was the Regional Director for the southwest and central region informing me her team was looking into exactly where my vehicle is and how they can get it to me ASAP. She seemed quite concerned with how the dealer had handled the sale, essentially forcing the up front purchase rather than holding on a deposit. She said she hadn't been able to reach the GM for the dealer to dig into it as he was apparently out today. She shared that she has actually been on the floor of the plant and personally pulled random vehicles for quality testing during this roll-out. I gather she is low level enough to be involved in actual operations, but high up enough to be able to make things happen.

She also said there are no notes or indication that this "mayfly issue" has affected my vehicle and any mention of that from the dealer is pure speculation at this point. Which is what I thought may be the case, just the dealer throwing out an excuse to get a customer to stop asking where the vehicle is and why it hasn't moved for a month.

The second call was from a manager with the GM Executive Customer Relations team - basically the guy that handles it when a customer complains to the executive team... I guess e-mailing the VP of customer relations got forwarded to him. He just said he was looking into finding out an eta - didn't sound like he cared much or had any knowledge of the regional director conversation.

So, things are at least happening. We will see where it goes from here, but I expect the dealership manager is in for some fun conversations tomorrow.

 

[Rocket Man]

Wait...you paid cash for a ‘21 Z71 Tahoe? Baller.

 

[exp500]

They are probably looking for a shop that wont report damage they are repairing- dealer got a big discount on that truck.Since you have title already, it cannot be repaired via insurance claim without showing history. If it were untitled, anything goes.

 

[EyeDreamt]

They are probably looking for a shop that wont report damage they are repairing- dealer got a big discount on that truck.Since you have title already, it cannot be repaired via insurance claim without showing history. If it were untitled, anything goes.

Man, you're less trusting than I am. lol

 

[EyeDreamt]

Just got a call from the Manager of Executive Customer Relations informing me that my Tahoe is on a transport truck and should arrive at my dealer tomorrow. Was told I shouldn't expect to pick it up until Friday as they will need to clean it and get it ready.

Guess we will see what it looks like soon. Seeming more and more like the dealer was just using the mayfly thing as an excuse... hope so anyway.

 

[gat0r]

then you need to go to dealer tomorrow to see it & sort out condition.... before they start detailing.
& possibly try to hide stuff

 

[wjburken]

Just got a call from the Manager of Executive Customer Relations informing me that my Tahoe is on a transport truck and should arrive at my dealer tomorrow. Was told I shouldn't expect to pick it up until Friday as they will need to clean it and get it ready.

Guess we will see what it looks like soon. Seeming more and more like the dealer was just using the mayfly thing as an excuse... hope so anyway.

Sounds to me like the dealer basically got to use your money interest free as I don't think he has to pay for the vehicle until it shows up on his lot.

 

[cardude2000]

then you need to go to dealer tomorrow to see it & sort out condition.... before they start detailing.
& possibly try to hide stuff

Can’t imagine letting a dealer wash my vehicles let alone “detail” them lol


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[swathdiver]

Was told I shouldn't expect to pick it up until Friday as they will need to clean it and get it ready.

That's normal. They'll want to look her over, make sure nothing is amiss and get her cleaned up for ya. Exciting!

 

[HiHoeSilver]

then you need to go to dealer tomorrow to see it & sort out condition.... before they start detailing.
& possibly try to hide stuff

X999. I'd set aside the day and be waiting there for the transport to show up!

 

[PG01]

Can’t imagine letting a dealer wash my vehicles let alone “detail” them lol


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@Drok

 

[iamdub]

Have you seen what the dealership "detailers" use to clean vehicles?! NEVER let them "detail" it. They pass them, single file, under a canopy like a cattle chute and one or a few unskilled, NFG workers mop 'em down with a bucket of mud from the previous 20 cars they "detailed".

On the other hand, the grit in that bucket water might be quite effective at removing any stuck on bug remains. So, it's either swirls and scratches or bug guts. Your call.

 

[PG01]

Hey *******, stop dumpin all over my man D.....

 

[Drok]

Hahaha. Guess we’re the only chevy dealer that actually details by the sounds.

at my shop (not a car tent @iamdub lol) theres only two of us and we completely go over every inch of the vehicles before we even let the truck driver leave. We have had so many come in with damage in the last couple months is crazy. (Mostly scratches) those get sent to the body shop to get taken care of since gm/truck co pays for it.

we’ve had people waiting up to 6 months for vehicles its nuts. Haven’t heard of the mayfly thing though, possibly due to my location...

 

[cardude2000]

Hahaha. Guess we’re the only chevy dealer that actually details by the sounds.

at my shop (not a car tent @iamdub lol) theres only two of us and we completely go over every inch of the vehicles before we even let the truck driver leave. We have had so many come in with damage in the last couple months is crazy. (Mostly scratches) those get sent to the body shop to get taken care of since gm/truck co pays for it.

we’ve had people waiting up to 6 months for vehicles its nuts.

3 bucket wash method with warm filtered water, fresh high end (~ 10 per vehicle) microfiber cloths that are retired after ~20 washes and special waffle weave drying cloths used in conjunction with a drying aid...

And then you do a full exterior detail?

Color me impressed. You are the exception.