Salesman Experience

[ramathorn]

We bought a Denali that was in transit and after a couple weeks, the vehicle was delivered. Overall I am still happy with it but one issue is bugging me.

While working with the salesman he mentioned the adaptive cruise control feature and I told him that I liked that. I asked him about a couple other features and he said “this has just about everything.” Now that we have the vehicle, it does not appear to have adaptive cruise control. It is not a deal breaker but disappointing considering he gave the impression the vehicle had it. I know it is my responsibility to confirm all that stuff and we would have purchased either way.

Do you feel like this is something we should bring up with the dealership or just let it go?

 

[CXXX]

In looking at the 2021 Denali Ordering packages the Vehicle would have to have one of the following packages:
1. Advanced Technology Package $1780
2. Denali Premium Package $7000
3. Denali Ultimate Package $11,255

The Salesmen statement "this has just about everything" is true, Denali's do have about everything, but these packages and options need to be studied very carefully.

Enjoy your new Vehicle, I don't think anything can be done to change the situation unless it will make you feel better to talk to the dealer.

 

[Stbentoak]

He certainly could have sent and you should have requested a copy of the sticker or build sheet upon 1st contact, but it is your responsibility to check the facts and decide if it conforms to your needs....

 

[ruise]

We bought a Denali that was in transit and after a couple weeks, the vehicle was delivered. Overall I am still happy with it but one issue is bugging me.

While working with the salesman he mentioned the adaptive cruise control feature and I told him that I liked that. I asked him about a couple other features and he said “this has just about everything.” Now that we have the vehicle, it does not appear to have adaptive cruise control. It is not a deal breaker but disappointing considering he gave the impression the vehicle had it. I know it is my responsibility to confirm all that stuff and we would have purchased either way.

Do you feel like this is something we should bring up with the dealership or just let it go?

I also wanted the Advanced Technology Package, as part of the Denali Premium Package. Unfortunately, I had to delete this from my order in May if I wanted to get my Denali within a reasonable time. I did take off the Advanced Technology Package (which includes Adaptive Cruise Control) and my order was accepted immediately afterwards.

Because of the shortage of semiconductor chips, they put this feature on constraint a couple of months ago. I took delivery of my Denali last week and love it!

 

[hdrolling]

That's too bad but you should have verified, after you signed the papers your pretty much out of luck. I love our adaptive and use it about every day, our Tahoe was built 6/21 and came with it. Only feature that was removed due to the chip shortage was the auto start/stop button that I didn't want anyways.

 

[rickgi]

My experience (considerable) is that sales people will do or say anything to bring every sale to completion. If I feel I was deceived in any way, I will fail to give them excellent reviews when prompted by the manufacturer after a sale. This is something that does not bode well for the dealership. After a sale, a salesperson becomes irrelevant. Just get on good terms with the service dept. at this point.

 

[Quark]

We bought a Denali that was in transit and after a couple weeks, the vehicle was delivered. Overall I am still happy with it but one issue is bugging me.

While working with the salesman he mentioned the adaptive cruise control feature and I told him that I liked that. I asked him about a couple other features and he said “this has just about everything.” Now that we have the vehicle, it does not appear to have adaptive cruise control. It is not a deal breaker but disappointing considering he gave the impression the vehicle had it. I know it is my responsibility to confirm all that stuff and we would have purchased either way.

Do you feel like this is something we should bring up with the dealership or just let it go?

Did you take it for a test drive before forking over $80k?

 

[ramathorn]

Thank everyone for the feedback. I fully recognize the buck stops with me and it was my responsibility. It would not have changed our buying decision so ultimately no harm done.

We did not test drive it but had rented a 2021 Denali so knew what we wanted. In our area if you wait for a test drive on a Yukon, you won’t be getting a vehicle for a while. We were happy to find a place selling without markup that had one in transit to purchase.

I’ll note this in my review. They also failed to have the protective paint coating and tint done that was supposed to be completed before delivery. I am more perturbed about that one.

thanks everyone and appreciate this forum.

 

[Quark]

So how does it work today, $80k take it or leave it? Funny world we have accepted.

 

[Saltydog]

In this day and age, I always just assume that salespeople don't know much about what they are selling and they will say just about anything to complete the sale.

There are some good ones out there, but very far and few between.

Our sales guy was great, he has been with the company since 2004 and knew his GMC's well. He was very up front that he has not had too much time with the new Yukons as they just don't keep them long enough to even learn about them. I appreciate his honesty.

 

[Saltydog]

So how does it work today, $80k take it or leave it? Funny world we have accepted.

Pretty much.....

 

[Banks22]

Unfortunately there are a lot of dummies out there that have no clue about the car they are selling. But yes you should have checked everything over yourself. Enjoy the ride I’m sure it’s awesome.

 

[MAYukoner]

That’s too bad.

I’ve learned to always get the windows sticker well in advance and study all options. Sales people for cars. Are sales people for cars. They have a job that requires them to show up and respond. Most know much less than the average buyer

 

[Quark]

Gone are the days when I could purchase a new truck from the same salesman year after year. Now the new generation salesman sits by the window pecking at his latest Apple device. When I ask him a question he acts bored and only wants to get back to his texting which is just as well, he has no answers anyway. It's not just car salesmen it's most every young generation whatever. Bunch of slackers.

 

[bill1013]

We bought a Denali that was in transit and after a couple weeks, the vehicle was delivered. Overall I am still happy with it but one issue is bugging me.

While working with the salesman he mentioned the adaptive cruise control feature and I told him that I liked that. I asked him about a couple other features and he said “this has just about everything.” Now that we have the vehicle, it does not appear to have adaptive cruise control. It is not a deal breaker but disappointing considering he gave the impression the vehicle had it. I know it is my responsibility to confirm all that stuff and we would have purchased either way.

Do you feel like this is something we should bring up with the dealership or just let it go?

Since you bought it in transit it sells "as is" which means the package is already installed. You might discuss with the dealer about adding the "extras" that you want if they are possible to install after you accepted it. It will probably cost you plenty of green to get it done, but better to find out if it's p[ossible now rather than live with the regret of not asking and living with the "what if" question in the future. The longer you wait the less likely they will be able to give you what you want, if it's possible at all. Hope you get everything you want and enjoy your ride for many, many years to come. Aloha!

 

[Ajmalian]

We bought a Denali that was in transit and after a couple weeks, the vehicle was delivered. Overall I am still happy with it but one issue is bugging me.

While working with the salesman he mentioned the adaptive cruise control feature and I told him that I liked that. I asked him about a couple other features and he said “this has just about everything.” Now that we have the vehicle, it does not appear to have adaptive cruise control. It is not a deal breaker but disappointing considering he gave the impression the vehicle had it. I know it is my responsibility to confirm all that stuff and we would have purchased either way.

Do you feel like this is something we should bring up with the dealership or just let it go?

@ramathorn IMO, it’s one thing generalizing by saying “A Denali comes with everything” to make the sale, but it’s another when you have specifically asked about an option and the salesman said that the vehicle in question is indeed equipped with it.
So firstly, I would recommend you go back to your truck, hop in and take it out for a spin, put it on cruise and then hold the cruise cancel button till hopefully a message appears on your Driver Information Center that loosely reads “adaptive cruise active” or something to that effect. My truck came like that, with the feature deactivated. Should the above step not work, then I’d suggest you go back to dealer trying to make a scene of some sort…who knows…you may at least get a few services out of it for free!!

 

[steiny93]

Do you feel like this is something we should bring up with the dealership or just let it go?

No harm in including it during the sales persons survey and/or mentioning it to the sales manager. Feedback is feedback

 

[gilboyj]

UCC Article 2 requires perfect tender. Nevertheless, caveat emptor, my friend. Surely you were provided with an opportunity to inspect and verify what you were buying.

All salespeople — or at least all successful salespeople — are skilled in the art of persuasion and affirmation.

Enjoy the new truck.

 

[garymyman]

In this day and age, I always just assume that salespeople don't know much about what they are selling and they will say just about anything to complete the sale.

I had a salesman tell me that for ‘22 model year a bench 2nd row may not be offered on the Yukon (he was trying to sell me a ‘21 with a bench that otherwise didn’t suit my needs).

 

[Quark]

Never believe anything a salesman may say without verification that will influence you to buy now.