New Buyer Question

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

Quark

Full Access Member
Joined
Jul 8, 2020
Posts
553
Reaction score
413
Location
Atomic Nuclei
Agreed, the whole process

nah, not looking to move anywhere with this. I didn’t have anything signed, so I get it and know how the game is played. I did that for my protection as well, so all parties just walked away from this one. I’ll be sure to leave reviews on a few sites to offer guidance to other potential buyers. Other then that, I’ll keep searching, maybe stick with the Tahoe/Yukon, maybe another manufacturer all together.
That's why I said you might because most people don't. It's human nature and why we are in this condition where buyers are being picked off one by one. I used to do this but I've pretty much given up trying to change anything.
 

JohnnyFamous

Member
Joined
Feb 15, 2021
Posts
45
Reaction score
34
An interesting thought to ponder, Why if someone steals a loaf of bread to feed their family, they may end up in jail. If someone lies to someone on the phone and get money from them for nothing this is fraud. But it is entirely legal, and just for car dealerships to knowingly and purposely lie to you and con you in an attempt to steal your money. It goes without saying this is unethical, but why is it legal?

I worked at a car dealership for a short time when I was a teen. The lies and cheating are remarkable...Best liars make the most sales, and it is the finance department that really gets you.

My advice, always do your own math. Calculators are online and free, and there are always hidden fees. And don't buy the extra warranty, paint clear coat or rust proofing, these are scams intended to up-sell you, they add no value whatsoever.

The famous line is, " how much do you want your payments to be" Watch out for this one!

A premium price for supply and demand, I get that, lying and cheeting is a different matter.
 

Doubeleive

Wes
Supporting Member
Joined
Nov 7, 2017
Posts
30,546
Reaction score
47,996
Location
Stockton, Ca.
this is kind of why I like the no haggle places, if the price is good for me then we are good to go, taxes are a given here in CA it's basically 10% so then you have your out the door total, done. they can write it up however they like and the total remains the same.
 

Tahoe210SA

Member
Joined
Apr 9, 2019
Posts
38
Reaction score
14
An interesting thought to ponder, Why if someone steals a loaf of bread to feed their family, they may end up in jail. If someone lies to someone on the phone and get money from them for nothing this is fraud. But it is entirely legal, and just for car dealerships to knowingly and purposely lie to you and con you in an attempt to steal your money. It goes without saying this is unethical, but why is it legal?

I worked at a car dealership for a short time when I was a teen. The lies and cheating are remarkable...Best liars make the most sales, and it is the finance department that really gets you.

My advice, always do your own math. Calculators are online and free, and there are always hidden fees. And don't buy the extra warranty, paint clear coat or rust proofing, these are scams intended to up-sell you, they add no value whatsoever.

The famous line is, " how much do you want your payments to be" Watch out for this one!

A premium price for supply and demand, I get that, lying and cheeting is a different matter.

Can you explain why an extra warranty provides no value? Is this the same as an extended warranty?
 

Doubeleive

Wes
Supporting Member
Joined
Nov 7, 2017
Posts
30,546
Reaction score
47,996
Location
Stockton, Ca.
Can you explain why an extra warranty provides no value? Is this the same as an extended warranty?
Depends on the "type" of warranty you purchase and the wording, generally there are 3 levels of warranty from a 3rd party, basic, powertrain and bumper to bumper\
never buy the basic, it covers nothing essentially and will be worded as such if you pay attention, it really only covers "some" items provided they flat out break.
the powertrain warranty is better and usually covers the "powertrain" should something break like the engine, transmission, differential, radiator, etc. does not cover maintenance items, the bumper to bumper is usually overpriced and not worth the gamble and still will not cover things like airbags or other special items that you might consider to be covered.
it's all in the fine print and :wording:
and provided you get the warranty and go to use it later be prepared for the waiting game, any claims usually require "proof" with a adjuster and they can take there time, they only pay up to a certain labor rate (usually worked out with the shop for less than usual) and replacement parts may be used or refurbished or rebuilt and they will only pay a certain amount for said part going off a internal price list. do not expect golden ticket service and brand new parts.
too many people get mad because "the warranty" did not cover it, but had they read the details they would know what is or should be covered and what is likely not.
and on top of all that if you do not keep maintenance records your claim can be flat out denied because the "agreement" is always worded that you must maintain the vehicle, i.e. oil changes, fluid flush, brakes, plugs/wires, sensors, etc at the manufacture specified intervals
 

Banks22

Full Access Member
Joined
Apr 28, 2021
Posts
840
Reaction score
516
Location
Michigan
Just a quick update, dealer reneged on the 2k over and was going for 3k over, then the finance guy wasn't giving me line items, just a total cost to purchase. I asked about the wheel locks and he told me it was just built into the overall price now. I was starting to loose it at this point. I told him Im not paying for wheel locks, aka lug nuts and he then stated to me that they were on the truck and in order to remove them they have to take the tire off. At this point, I honestly lost it. I called him a liar and told him I would not deal with this. I told him I would come in to get my $1k refunded and while I was there, I would speak with the manager. He quickly told me that I did not need to come in and he refunded my money within minutes. I was pretty annoyed at this point. I then sent an email with my experience to my sales rep (who was off in training) and the Sales Manger. Since this is a part of a group of dealerships, I also sent a long email to the CEO of the Dealership group last night. I don't expect to much to happen to make this deal come back to life, as I was reading Google and Dealerrater reviews, and this seems to be a common issue at this specific dealership.

Oh well, I guess it wasn't meant to be and Ill keep looking, which is the fun part of car shopping.
If you really want to get them u need report them directly to Chevy.
 

wsteele

Full Access Member
Joined
Dec 26, 2020
Posts
1,731
Reaction score
2,355
If you really want to get them u need report them directly to Chevy.
I think this a accurate. If I had one, I probably had 5 people request I give them 5 stars on the GM survey I would get in a week or so. I think they really care what the regional GM people are thinking about the dealership.

It wasn't that long ago when GM was shutting dealers down. Like depression children, these guys don't forget those days.
 

tom3

Full Access Member
Joined
Jul 15, 2019
Posts
1,411
Reaction score
2,467
To the OP, I'd bet the dealer had already sold the AT4 and got the full price with add-ons. Figured to get you PO'd enough to walk.
 

miss_chelsy

Member
Joined
Aug 25, 2021
Posts
39
Reaction score
21
Location
Southish Texas
If you really want to get them u need report them directly to Chevy.
Really? Do they care? Early on in the process I was straight up lied to and I knew for a fact it was lies and when I called the guy out on it he got extremely rude to me. Granted, none of that is against the law but I talked to GMC and they basically said they were sorry but since dealerships are independently owned I just needed to report it to the customer service person or management at the dealership.
 

Obravada

TYF Newbie
Joined
Jun 1, 2014
Posts
21
Reaction score
8
After what @Quark said, I would tell them the mat price is fine as long as the wheel locks are a no charge item. Haven't these dealers figured out yet how much info is out there and that we can check pricing and figure out that the prices they quoted are not even close to Manufacturer pricing? Some of these dealers are idiots and just plain thieves.
When I purchased my 2021 Yukon Denali the wheel locks were part of a option package. When I went to pick up my vehicle the dealer had a standard new vehicle invoice that listed a additional charge of $65 dollars for the same wheel locks that I already paid for. Also included was a window ViN etching charge for $199 that I also declined. Be careful when you sign the purchase agreement and look for these add-on charges.
 

Mike Diaferio

Member
Joined
Jan 16, 2021
Posts
32
Reaction score
42
I have a 2021 Denali Yukon and my all weather floor mats were $200.00 and my wheel locks were part of the 22" chrome wheel option.
 

Banks22

Full Access Member
Joined
Apr 28, 2021
Posts
840
Reaction score
516
Location
Michigan
Really? Do they care? Early on in the process I was straight up lied to and I knew for a fact it was lies and when I called the guy out on it he got extremely rude to me. Granted, none of that is against the law but I talked to GMC and they basically said they were sorry but since dealerships are independently owned I just needed to report it to the customer service person or management at the dealership.
Every Chevy I have bought the last few years the salesman are beyond adamant that u give them 10 stars or 5 stars I can’t remember which on the review. If they get anything below perfect it must not be good....
 

Quark

Full Access Member
Joined
Jul 8, 2020
Posts
553
Reaction score
413
Location
Atomic Nuclei
I had a ten star salesman for years but since his retirement I've seen a couple five star salemen but mostly two or three star ones. The salesman from whom I bought more vehicles than I care to remember once got me a discount that came the day after the sale was finalized, sales were so easy I'd simply tell him what I wanted for my trade-in, once the sale was complete he'd show me every function whether you wanted to see it or not. I miss Tom, you yunguns don't know what you're missing.
 

IndyMom

TYF Newbie
Joined
Jun 16, 2021
Posts
1
Reaction score
0
Depends on the "type" of warranty you purchase and the wording, generally there are 3 levels of warranty from a 3rd party, basic, powertrain and bumper to bumper\
never buy the basic, it covers nothing essentially and will be worded as such if you pay attention, it really only covers "some" items provided they flat out break.
the powertrain warranty is better and usually covers the "powertrain" should something break like the engine, transmission, differential, radiator, etc. does not cover maintenance items, the bumper to bumper is usually overpriced and not worth the gamble and still will not cover things like airbags or other special items that you might consider to be covered.
it's all in the fine print and :wording:
and provided you get the warranty and go to use it later be prepared for the waiting game, any claims usually require "proof" with a adjuster and they can take there time, they only pay up to a certain labor rate (usually worked out with the shop for less than usual) and replacement parts may be used or refurbished or rebuilt and they will only pay a certain amount for said part going off a internal price list. do not expect golden ticket service and brand new parts.
too many people get mad because "the warranty" did not cover it, but had they read the details they would know what is or should be covered and what is likely not.
and on top of all that if you do not keep maintenance records your claim can be flat out denied because the "agreement" is always worded that you must maintain the vehicle, i.e. oil changes, fluid flush, brakes, plugs/wires, sensors, etc at the manufacture specified intervals
The above is all true. For me, the first and only time I purchased a BtB warranty (premium) I paid several $$$$ for it. I thoroughly questioned the Finance guy about what it actually covered. His smug repetitive reply was "It covers everything". Two years later the fuel line started leaking and the truck erupted into flames while parked in my driveway. Total loss. Thank the Lord it wasn't parked in my garage overnight or I wouldn't be here posting this. Relieved that I had purchased the expensive warranty, I filed the claim. 4 weeks later I got a check in the mail for $12 - the cost of the fuel line. When I called the warranty dept they told me my super-expensive warranty only covered the faulty part; the truck burning and melting into my driveway was considered Collateral Damage and thus, was not covered. Full disclosure: this was a Ford Expedition, not Chevy. Would Chevy have been any different? You guys tell me. Anyway, find yourself a top-notch mechanic who owns his own garage and pay him well to keep your investment in good shape. Wouldn't you rather pay him than a dealership warranty dept, anyway?
 

Doubeleive

Wes
Supporting Member
Joined
Nov 7, 2017
Posts
30,546
Reaction score
47,996
Location
Stockton, Ca.
The above is all true. For me, the first and only time I purchased a BtB warranty (premium) I paid several $$$$ for it. I thoroughly questioned the Finance guy about what it actually covered. His smug repetitive reply was "It covers everything". Two years later the fuel line started leaking and the truck erupted into flames while parked in my driveway. Total loss. Thank the Lord it wasn't parked in my garage overnight or I wouldn't be here posting this. Relieved that I had purchased the expensive warranty, I filed the claim. 4 weeks later I got a check in the mail for $12 - the cost of the fuel line. When I called the warranty dept they told me my super-expensive warranty only covered the faulty part; the truck burning and melting into my driveway was considered Collateral Damage and thus, was not covered. Full disclosure: this was a Ford Expedition, not Chevy. Would Chevy have been any different? You guys tell me. Anyway, find yourself a top-notch mechanic who owns his own garage and pay him well to keep your investment in good shape. Wouldn't you rather pay him than a dealership warranty dept, anyway?
warranty and insurance are 2 different things..... a warranty does not cover damages, like say for instance you bought a new battery had it installed in your vehicle and you then proceed to drive up in the mountains to freezing level, the battery dies and you get stuck and freeze to death, eh too bad tough luck.
 

Baja_Bob

Full Access Member
Joined
Jan 21, 2022
Posts
300
Reaction score
159
Location
Michigan
I bought my yukon last sept., caught it on the dealer's website before it had a buyer. It had everything I wanted except for the black exhaust tip, I tried to get it taken off before I bought it but they gave me some story about the order being an approved dealer order and couldn't be changed at that point. After waiting for months for the yukon I wanted, I said put the damn tip on and you can't even see it because it's hiding behind the bumper. I wasn't going to let that exhaust tip keep me from getting that truck.
 

Forum statistics

Threads
137,755
Posts
1,991,268
Members
102,742
Latest member
CKendrick

Latest posts

Back
Top