I bought a 2015 Tahoe less than 45 days ago and its been in the shop twice for interior leaking. They can't seem to find the issue so their solution at this point is to rip down the headliner and remove the insulation and put silicone on the frame. They also told me that my head room will end up being lower and they will put less insulation in. I have made a complaint to Chevrolet and I don't think they care. I do not want this vehicle and I am requesting another. For 65000.00 they should take their lemon back and give me another one. The dealer told me Chevy will not put me in a new one. I also found out from the dealer that there are two other Tahoes in the USA with the same issue and they can't fix theirs either. The sad part for me as I have owned many Tahoes since 2004 and even the last one I bought brand new in 2012 had electrical issues and they ripped that truck apart and after 5 tries they figured it out and all I got from corporate was we can give you a year of maintenance for free. I told them to stuff it. The truck was never the same, the rugs were ripped up and never went back the same. It was a mess. I guess it's time to move on from Chevy because they obviously don't care about customer loyalty. Very sad......
leaking interior
- Thread starter tiggerbad
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Frog togg
Last edited:
George C
Full Access Member
Some of this doesn't make sense, and I'm a little suspicious here.
Why would the headliner be lower from "less" insulation?
There are only a few places for water to leak. Windows or seams, which are very few. Window fixes are easy, and seams are easier.
Does it leak standing still, or when driving?
I wouldn't walk, I would run from your current service dept. and find another.
Why would the headliner be lower from "less" insulation?
There are only a few places for water to leak. Windows or seams, which are very few. Window fixes are easy, and seams are easier.
Does it leak standing still, or when driving?
I wouldn't walk, I would run from your current service dept. and find another.
JasonDenali15
Full Access Member
BS! It's stuff like this that makes me question buying another GM product. Sorry, man. I agree with the post above. Get an attorney involved. If not, get a big sign which reads, "This Dealer Sells Lemons" and walk in front of the dealership...on their busiest days. Be a very squeaky wheel.
GM Customer Service
Full Access Member
Hi tiggerbad,
We are truly sorry to hear that you are experiencing this water leak concern with your brand new Tahoe. We understand that you are unhappy with the vehicle and you are working with both your dealership and Chevrolet to resolve this concern. We just wanted to let you know that we are here and we do thank you for being a loyal Chevrolet customer.
Sincerely,
Jennifer T.
GM Customer Care
We are truly sorry to hear that you are experiencing this water leak concern with your brand new Tahoe. We understand that you are unhappy with the vehicle and you are working with both your dealership and Chevrolet to resolve this concern. We just wanted to let you know that we are here and we do thank you for being a loyal Chevrolet customer.
Sincerely,
Jennifer T.
GM Customer Care
I am not sure why there would be less head room either, but that is what they told me. They stated that they were only doing what Chevrolet told them to do. I also had told them both times before they worked on it, that if they tear it apart I would not take it back and they did it anyway without my approval. I waiting to hear from Chevy Corporate which I suspect they will just string me along.
---------- Post added at 10:27 AM ---------- Previous post was at 10:20 AM ----------
Dear Jennifer T @ Customer Care
If you are here for me than you should replace this defective vehicle with a new one. I don't think this should be my problem now or in the future. You designed it and there is obviously a flaw and it should not become my problem at 65000.00. I just want it replaced with one that doesn't leak, and you can take this one and figure out where the problem is for all the other people that will have to deal with it. I did hear from the Dealer that I am not the only one in the USA dealing with this certain issue. Now that would be the noble thing to do for your LOYAL CUSTOMER. Thanks
---------- Post added at 10:27 AM ---------- Previous post was at 10:20 AM ----------
Dear Jennifer T @ Customer Care
If you are here for me than you should replace this defective vehicle with a new one. I don't think this should be my problem now or in the future. You designed it and there is obviously a flaw and it should not become my problem at 65000.00. I just want it replaced with one that doesn't leak, and you can take this one and figure out where the problem is for all the other people that will have to deal with it. I did hear from the Dealer that I am not the only one in the USA dealing with this certain issue. Now that would be the noble thing to do for your LOYAL CUSTOMER. Thanks
Tahoe14
Full Access Member
I would do a Google search for Lemon Law Attorneys for the state in which you live. They have the experience and expertise in these situations. I visit Chevy boards and Jeep boards as we own both and it seems this is the only resolution. The manufacturers do not want to work with their loyal customers. Its a shame that you have to resort to that to get your issue resolved. I would not want the Tahoe either. Lots of issues can occur from water leaks. Good luck and keep us posted.
Jproy
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Get an experienced lemon law lawyer involved. Should have no problem getting another
Update: They have blocked me from all their other forums because I obviously have made someone mad, but I am only stating the truth. I guess they don't want people to know whats going on. The dealer has called and said they will replace my vehicle and I don't know if its Chevy Corporate or the Dealer doing it...... I hope I'm not being played with... Will keep everyone posted. I have to call them back on Friday.
AWSMBLU
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Did They ever find the Root cause of the Leaks?
krzyd
Full Access Member
I had a water leak issue Chevy couldn't locate, but I finally did. The plastic trim piece on the rear pillar was lacking sealant at the screw hole that attached at the body. Where is your leak at?
hosseface
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What ever came of this.
Did you actually drive off with a new vehicle for no charge?
Did you actually drive off with a new vehicle for no charge?
I'm still waiting to hear from Chevy. They say it will take 2 weeks for the paperwork to go through. I don't know if they ever found the leak because I refused to take the truck back. Chevy did tell me that there will be a usage charge for the truck. I think that's kind of sleazy, you sell me a defective vehicle and I need to pay for putting 1200 miles on it. I told them I am not paying another dime for a new one. We'll see what happens. Will post again when this is resolved.
---------- Post added at 09:58 PM ---------- Previous post was at 09:23 PM ----------
I found this post on Edmunds.......Very interesting
I bought the 2015 LTZ Tahoe on 3/10/2014...... I SO REGRET IT....... I was so excited and didn’t buy a car last year waiting for the new model... What a disappointment.... On our first trip the air conditioner condensate leaked at the passenger visor clip. I took it to Davis Chevrolet (where I bought it) across the Reliant Stadium on the 610 Loop, and they could not find why it leaked. So I picked it up. Then two weeks later on the first hot day 4/28/2014 in Houston on my way home I turn on the air conditioner and the A/C was not working. Luckily the shop closes at 7:00PM, so I drove it in. The service rep saw the A/C was not working the front the back no A/C on the seats. They took it in and they call me the next day that the A/C began to work on its own. And it was ready for pick up
..... It’s still in the shop b/c I did not agree to pick it up, they still can’t find out what’s wrong with it a month later......It’s a nice vehicle but in Houston you need A/C. If you feel A/C is not necessary then it’s a good purchase.... Too bad I live in Houston, and it gets above 100 in the summer....Oh and today 5/17 I found out there is a new recall on the 2015 Tahoe........What to do??? What a way to enjoy a new purchase…..
---------- Post added at 09:58 PM ---------- Previous post was at 09:23 PM ----------
I found this post on Edmunds.......Very interesting
I bought the 2015 LTZ Tahoe on 3/10/2014...... I SO REGRET IT....... I was so excited and didn’t buy a car last year waiting for the new model... What a disappointment.... On our first trip the air conditioner condensate leaked at the passenger visor clip. I took it to Davis Chevrolet (where I bought it) across the Reliant Stadium on the 610 Loop, and they could not find why it leaked. So I picked it up. Then two weeks later on the first hot day 4/28/2014 in Houston on my way home I turn on the air conditioner and the A/C was not working. Luckily the shop closes at 7:00PM, so I drove it in. The service rep saw the A/C was not working the front the back no A/C on the seats. They took it in and they call me the next day that the A/C began to work on its own. And it was ready for pick up
..... It’s still in the shop b/c I did not agree to pick it up, they still can’t find out what’s wrong with it a month later......It’s a nice vehicle but in Houston you need A/C. If you feel A/C is not necessary then it’s a good purchase.... Too bad I live in Houston, and it gets above 100 in the summer....Oh and today 5/17 I found out there is a new recall on the 2015 Tahoe........What to do??? What a way to enjoy a new purchase…..
NCTyphoonKid
Full Access Member
Damn that sucks hope you get it resolved.
update
I was able to get a new vehicle at no charge to me, even though the dealership did try and nickel and dime me. I then called Chevy Executive office and they took care of it. I would like to say thanks to Miles at Chevy Executive, he has been great. Now the new truck......I found that if I go over 40 mph I was getting a loud wind noise inside the vehicle. Also when I shut the truck off there is this huge power down noise you can hear from the electrical. I called the dealer and I brought it in. Ready for this.... The wind noise is from the roof racks so they told me I can not have the roof rack towards the front where it should be. They tell me Chevy does not recommend it. SO WHATS THE POINT OF HAVING A ROOF RACK IF YOU CAN'T USE IT.... As for the noise from the power down, the dealership told me that it does that because it's from a different production....LMAO, seriously that's the best they could come up with. I did call Miles at Chevy and he is looking into it. All I can say is unbelievable and I wish I never made this purchase. I have a feeling it will be in the shop a lot. Oh and there is another recall with the transmission that I have to drop it off Tuesday to have it fixed.
I was able to get a new vehicle at no charge to me, even though the dealership did try and nickel and dime me. I then called Chevy Executive office and they took care of it. I would like to say thanks to Miles at Chevy Executive, he has been great. Now the new truck......I found that if I go over 40 mph I was getting a loud wind noise inside the vehicle. Also when I shut the truck off there is this huge power down noise you can hear from the electrical. I called the dealer and I brought it in. Ready for this.... The wind noise is from the roof racks so they told me I can not have the roof rack towards the front where it should be. They tell me Chevy does not recommend it. SO WHATS THE POINT OF HAVING A ROOF RACK IF YOU CAN'T USE IT.... As for the noise from the power down, the dealership told me that it does that because it's from a different production....LMAO, seriously that's the best they could come up with. I did call Miles at Chevy and he is looking into it. All I can say is unbelievable and I wish I never made this purchase. I have a feeling it will be in the shop a lot. Oh and there is another recall with the transmission that I have to drop it off Tuesday to have it fixed.
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I would think at this point they proved they will stand behind their product. What happened in your case is very rare and hard to get done, but you're driving new wheels. If I where you, I would be grateful and bite my tongue on the small stuff. They will fix it if something is wrong.
HAARubicon
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Dude, I put roof racks on mine and yes there was additional wind noise. Take them off until you need them, problem goes away.
If you use them and put a kayak up there, you will have wind noise.
Power down noise, that is weird.
GM replaced yours with new one. That's not a bad deal. Sorry you had to deal with the leak. Good luck, Sounds like your gonna need it.
If you use them and put a kayak up there, you will have wind noise.
Power down noise, that is weird.
GM replaced yours with new one. That's not a bad deal. Sorry you had to deal with the leak. Good luck, Sounds like your gonna need it.
