Mrsteef
Member
- Joined
- May 28, 2018
- Posts
- 81
- Reaction score
- 67
Well it’s been a while since I got my 17 suburban and since I’ve bought it, it’s been at Chevy a total of 5 times...
All the workings of things have been rectified and fixed but just want to share my experience.
First service visit 12/2/18
I brought the truck in literally a week after buying it due to the A/C blowing warm. No refrigerant present in the system. Vac/filled and sent on my way.
Second service visit 1/4/19
Dead battery... understandable.
Third service visit 2/6/19
No A/C again... given the run around about the CPO warranty I purchased. Was told I needed to pay for any repairs. Contacted service manager no reply for two days. Was not offered a loaner and when I asked for one, I was told they don’t have any available. Went to dealer and spoke in person. Warranty covered said repairs, leak on low side repaired and had service rep telling me I had to change all fluids in the truck and I had to pay for it... at 58k miles. Told him no and went on my way.
Fourth service visit 4/2/19
3rd time AC has failed. Brought it in and asked for a loaner. Was told they didn’t have any available again. Out of my truck for a total of 5 days, due to not having the part to rectify the problem. Entire low side assembly replaced. Sent on my way.
Fifth service visit 5/28/19
No AC yet again. Made a call to the dealer to drop it off and demanded a loaner (I work love everyone else now have a company of my own). Was told they didn’t have any again. Told them I would be contacting corporate to get some sort of answer why I could never get a loaner and also express my frustration with the same issues. Got a call from a senior advisor and went over every visit to the dealer (always keep every receipt). She told me that she would be in contact with the dealer every step of the way. A day later I get a call from the dealer saying they have a loaner Colorado available. I told them I will come drop off the truck the same day. Dropped off the truck and told them my concerns. Also explicitly told them that there was a vibration coming from where I thought was the transmission. Was literally told that they would not have time to check into that. Truck sat at the dealer for 4 days due to the leak being the lines that run from the front of the truck to the rear condenser. Was also told that they could not make the repair until a tool they needed came in.. ok fine. Tool comes in I’m told they fixed it. I then asked about the vibration, service rep tells me I never told him about any other issue. Now I’m on the phone with GM senior advisor who knew about me bringing it up. She then makes a phone call and tells them what’s going on. Then I get a call from the service rep saying they’re going to check into the vibration. Another day goes by and I get a phone call saying they didn’t find anything...
Senior advisor calls me and gives me a service credit for the next time i need something done.
Maybe it’s just that dealer but eh I’m losing faith in Chevy.
All the workings of things have been rectified and fixed but just want to share my experience.
First service visit 12/2/18
I brought the truck in literally a week after buying it due to the A/C blowing warm. No refrigerant present in the system. Vac/filled and sent on my way.
Second service visit 1/4/19
Dead battery... understandable.
Third service visit 2/6/19
No A/C again... given the run around about the CPO warranty I purchased. Was told I needed to pay for any repairs. Contacted service manager no reply for two days. Was not offered a loaner and when I asked for one, I was told they don’t have any available. Went to dealer and spoke in person. Warranty covered said repairs, leak on low side repaired and had service rep telling me I had to change all fluids in the truck and I had to pay for it... at 58k miles. Told him no and went on my way.
Fourth service visit 4/2/19
3rd time AC has failed. Brought it in and asked for a loaner. Was told they didn’t have any available again. Out of my truck for a total of 5 days, due to not having the part to rectify the problem. Entire low side assembly replaced. Sent on my way.
Fifth service visit 5/28/19
No AC yet again. Made a call to the dealer to drop it off and demanded a loaner (I work love everyone else now have a company of my own). Was told they didn’t have any again. Told them I would be contacting corporate to get some sort of answer why I could never get a loaner and also express my frustration with the same issues. Got a call from a senior advisor and went over every visit to the dealer (always keep every receipt). She told me that she would be in contact with the dealer every step of the way. A day later I get a call from the dealer saying they have a loaner Colorado available. I told them I will come drop off the truck the same day. Dropped off the truck and told them my concerns. Also explicitly told them that there was a vibration coming from where I thought was the transmission. Was literally told that they would not have time to check into that. Truck sat at the dealer for 4 days due to the leak being the lines that run from the front of the truck to the rear condenser. Was also told that they could not make the repair until a tool they needed came in.. ok fine. Tool comes in I’m told they fixed it. I then asked about the vibration, service rep tells me I never told him about any other issue. Now I’m on the phone with GM senior advisor who knew about me bringing it up. She then makes a phone call and tells them what’s going on. Then I get a call from the service rep saying they’re going to check into the vibration. Another day goes by and I get a phone call saying they didn’t find anything...
Senior advisor calls me and gives me a service credit for the next time i need something done.
Maybe it’s just that dealer but eh I’m losing faith in Chevy.
