Dealership....sleazeballs.

[2 E L O]

Friggin irritating....just got a call with an update from my service rep after dropping my Tahoe off at the dealership this morning. They did give me a free rental car for the day through Enterprise....which is nice....but it's a lame little Dodge Caliber...at least I didn't have to take the dealership shuttle or arrange for a pickup.

1) Oil change - No biggy....

2) Re-program TPMS to 60psi/35psi Max/Min - He wanted to charge me for one full hour of labor? Really? $108? No way. Settled on 1/2 hour.

3) Check alignment - I had it aligned at this same dealership on 1/29/10 after installing my CCM leveling kit. After having my new tires for less than three months I have noticed some premature wear on the outside shoulders of the front tires. I figured that the camber must be off and I was correct. They fixed it but he wanted to charge me the full price of $79 for an alignment. No way. It should have been done right the first time. No charge.

4) Service transmission, transfer case, differentials - Full synthetics, $340. Wowzers....but I called a couple of other shops and prices were comparable. I suppose I'll just suck it up and pay it... I'm at about 63k miles and with the larger tires it's probably a good idea.

Just need to rant.... It's irritating that they try to slide this crap past people... I guarantee that most people probably don't stick up for themselves and just let the service rep do whatever they want and get charged out the ass for it. Shady bastards.... :scum:

 

[Modded]

Haha I'm not even suprised! GM dealers are fund of doing Service fraud haha.
My dealer has never trie that on me yet, but I was thinking of doing the whole TPMS number change like you did, but I do not want to pay $54 for it!
Iam going in for my last warranty repairs in early August, lets see how that goes considering I have like 20 things that need to be checked under warranty.

 

[rogersinsel]

Friggin irritating....just got a call with an update from my service rep after dropping my Tahoe off at the dealership this morning. They did give me a free rental car for the day through Enterprise....which is nice....but it's a lame little Dodge Caliber...at least I didn't have to take the dealership shuttle or arrange for a pickup.

1) Oil change - No biggy....

2) Re-program TPMS to 60psi/35psi Max/Min - He wanted to charge me for one full hour of labor? Really? $108? No way. Settled on 1/2 hour.

3) Check alignment - I had it aligned at this same dealership on 1/29/10 after installing my CCM leveling kit. After having my new tires for less than three months I have noticed some premature wear on the outside shoulders of the front tires. I figured that the camber must be off and I was correct. They fixed it but he wanted to charge me the full price of $79 for an alignment. No way. It should have been done right the first time. No charge.

4) Service transmission, transfer case, differentials - Full synthetics, $340. Wowzers....but I called a couple of other shops and prices were comparable. I suppose I'll just suck it up and pay it... I'm at about 63k miles and with the larger tires it's probably a good idea.

Just need to rant.... It's irritating that they try to slide this crap past people... I guarantee that most people probably don't stick up for themselves and just let the service rep do whatever they want and get charged out the ass for it. Shady bastards.... :scum:

Are you being serious or just funny? I can not tell.

 

[R.Beezy]

thats why i never take my ride to the dealership, unless its still covered under warranty.

 

[blueflamed03]

I guess I have a good dealer....doesn't do un-needed, un warranted items

 

[sumo]

Its simple, If you go there and want a oil change or rather other what ever your visit is, When they try to upsell you a service, Start the conversation is I dont have the money. there no point of them going on if a customer has no money. They wont preform the work if they are not getting paid and definatly no technician is doing anything for free since the technician makes money on flat rate time. There are plenty of How to and diy and save a boat load of money.

 

[2 E L O]

Are you being serious or just funny? I can not tell.

....maybe seriously funny????

thats why i never take my ride to the dealership, unless its still covered under warranty.

Well, as much as I hate the dealership, I have less confidence in the crooked shops around here.

I guess I have a good dealer....doesn't do un-needed, un warranted items

They didn't do anything un-needed or un-warranted, they just wanted to charge me an arm and a leg for the things I requested or the things that they "owed" me.

I wanted the diff/TC service with the synthetics because I want this damn truck to last a million (exaggeration) miles. I didn't realize it was going to be $340....but when calling a couple other shops they were right around $300 for the synthetic diff/TC service. Not a gripe with the dealership on that one...I just hate spending the money. I was mainly irritated with the alignment and TPMS issues....

 

[RSymons]

Yep, sounds about right. I have had several problems with one of the dealers(chevy) in my area. Finally stopped going to him started going to the GMC dealer. You still have to watch them though.

 

[tx07tahoe]

Hey at least they didnt tell you to commit insurance fraud like mine did.

 

[tool2269]

you paid $54 for them to reprogram the TPMS when you can do that yourself via the manual? or did they reinstall them into tires??

 

[timjohnson22]

I haven't had any problems at the GM Dealership.

 

[bignick]

you paid $54 for them to reprogram the TPMS when you can do that yourself via the manual? or did they reinstall them into tires??

he had them change the pressure cutoffs. which takes about 10 minutes max with a tech2.
then a relearn.

you want stuff changed, you gotta pay.

alignment...most places only cover it for 7,000 miles (as does gm from when you buy new) now places like firestone will cover it longer, because they see this as a way to upsell next time you come in.

i understand what your saying, some stuff should be covered, but not all of it. but you don't work for free do you? Doing things yourself, such as fluid changes can save you alot of money.

 

[2 E L O]

he had them change the pressure cutoffs. which takes about 10 minutes max with a tech2.
then a relearn.

you want stuff changed, you gotta pay.

alignment...most places only cover it for 7,000 miles (as does gm from when you buy new) now places like firestone will cover it longer, because they see this as a way to upsell next time you come in.

i understand what your saying, some stuff should be covered, but not all of it. but you don't work for free do you? Doing things yourself, such as fluid changes can save you alot of money.

Yeah, I figure a half hour of labor is reasonable to change the TPMS min/max settings. This is not something that you can just do through the DIC tool2269. I have installed a different set of wheels/tires that need to run at a much higher pressure than the stock tires. With the stock settings, if you exceed 45 psi then the DIC goes nuts with warnings and chimes. I want to run roughly 55 psi so I had them reprogram it to 35psi/60psi minimum/maximum like I said in my original post.

I'm pretty sure that I've exceeded 7,000 miles since the alignment, but I was pretty adamant about them screwing up and making it right. Luckily I also covered my butt by telling them specifically, in writing, that I wanted an alignment CHECK and to call me to discuss before proceeding. Well, the idiots went ahead and corrected the camber before calling me and getting my approval so either way they screwed up and I got a free alignment.

Again, I wasn't whining because I had to pay for stuff that I requested to be done...I was irritated because they tried to slide a bunch of stuff by me and I would have paid for it if I wasn't inquisitive, informed, and confrontational about their charges.

The fluid changes are probably pretty close to as cheap as I could have done them myself if accounting for time and effort. And I could have done them myself--I completely restored my Mustang from the ground up, I think I can handle changing the friggin fluids--but the effort and time just aren't worth it to me at this point in my life. I'll pay a few bucks extra here and there if it saves me a few hours of my time. I have no problem with that whatsoever.... After all, time is money.

 

[bignick]

cool deal...i understand the time / money thing. i just don't have the money lol

 

[sumo]

well if they did the work before you authorized it they ya they should eat it.

 

[mike06train]

even when there honest. labor rates are off the charts high.

 

[sumo]

my dealer is $102/hr

 

[mike06train]

I have a small fleet of work trucks that always need something. I use 2 good independent shops. Both are around $65 per hr. labor.