Custom Order Process and Allocations

[Enr3005]

Hello All,
So I am a longtime Honda owner and have now decided to upgrade the family to a LARGE vehicle. We have been talking to various dealers about Tahoes and Yukons and have been a little discouraged by the market adjustments and mandatory protection packages. Finally found a dealer that is not doing market adjustments AND they sell both Chevy and GMC. So I joined both lists of people waiting to order for Tahoes (6th) and Yukons (8th). The dealer tells me they will call me when they get an allocation, and then collect a deposit ($1k). After that point, the order may take anywhere from 60-120 days. My preferred configurations are as follows:
Tahoe: 4WD LT / 5.3L/ Signature Package (Includes Max Trailer and sunroof)
Yukon: 4WD SLT / 5.3L/ Premium Package / Max Trailer

From what I have read it sounds like some of these items may not be available. Is it typical that the dealer will receive an allocation and then tell me what is available? Then if I do not like it, do I have to wait until they receive another allocation?

I know some have been coming in without some features (wireless charging, heated steering wheel, etc), will I know what features may be missing from my build prior to putting in a deposit?

Any thoughts are appreciated as this is my first time ordering a vehicle or purchasing a GM.

 

[Toasty]

when they get an allocation, they may do a couple of things - if all of your options are available, great, they'll order as is. If there's a constraint on something you picked, they can modify your order (you'd have to instruct them what options you would be willing to leave out) if there's a particular thing that is not available when your allocation is available. Or you can hold fast, and then you'd end up waiting for the next allocation. So far, only steering wheel, front heated/cooled seats and the front/rear parking sensor systems are slated to be eligible for retrofit (free of charge) after the vehicle is built.

 

[Enr3005]

Oh great, I wasn’t aware that some features could be added back in after delivery! That is good to know. Thank you

 

[navyseal334]

when they get an allocation, they may do a couple of things - if all of your options are available, great, they'll order as is. If there's a constraint on something you picked, they can modify your order (you'd have to instruct them what options you would be willing to leave out) if there's a particular thing that is not available when your allocation is available. Or you can hold fast, and then you'd end up waiting for the next allocation. So far, only steering wheel, front heated/cooled seats and the front/rear parking sensor systems are slated to be eligible for retrofit (free of charge) after the vehicle is built.

Can you tell me where you heard the parking sensor system is eligible for retrofit?

That's awesome if it is but my understanding from my dealer was it is the same as any other constraint - either leave it off if you want it built or you'll have to wait till it's available again if you want it.

 

[Z15]

DOSP - Dealer Order Submission Process

The weekly process consists of 4 stages.

1. Constraints Distribution - Dealers are informed on constraints to review before placing orders. (A Constraint is a limit placed on specific build configurations.)

2. Dealer Order Submission - Dealers can order on Thursday, Friday or no later than midnight on Saturday. (You can submit orders earlier but you don't know the constraints.)

3. The 4-Pass Process - GM will attempt to place each dealer’s orders on Mondays using a 4-Pass process. (At this point a dealer may get more or less than what they were allocated.)

4. Dealer Review - You can review your placed orders for changes or replacements until Tuesday at 9pm ET. That's when the accepted orders are sent to production control.

 

[altona]

Arlington plant is currently producing 1600 Tahoes, Yukons and Escalade's A DAY. Also, reported that they cleared out a lot of units that had been "sitting around" for who knows what reason. Over 100 car carriers were reported in and out hauling units in one day.

 

[Quark]

Things are proceeding nicely so by the Fall of '23 it should be safe to order.

 

[SFLOY001]

Things are proceeding nicely so by the Fall of '23 it should be safe to order.

hahaha that's what people thought this last fall as well

 

[Quark]

hahaha that's what people thought this last fall as well

I tried to tell them but from some of the replies I got they just won't live that long.

 

[Cwestfall4]

DOSP - Dealer Order Submission Process

The weekly process consists of 4 stages.

1. Constraints Distribution - Dealers are informed on constraints to review before placing orders. (A Constraint is a limit placed on specific build configurations.)

2. Dealer Order Submission - Dealers can order on Thursday, Friday or no later than midnight on Saturday. (You can submit orders earlier but you don't know the constraints.)

3. The 4-Pass Process - GM will attempt to place each dealer’s orders on Mondays using a 4-Pass process. (At this point a dealer may get more or less than what they were allocated.)

4. Dealer Review - You can review your placed orders for changes or replacements until Tuesday at 9pm ET. That's when the accepted orders are sent to production control.

My dealer told me on Sunday, they have an allocation for 2 Tahoes (I didn’t ask the specs). (I’ve been very open with our salesman on how I am willing to change my order around if something is on constraint). But he said we have to wait until Friday to see if GM picks up my order and get a TPW? Does that mean the dealership didn’t have allocation for my exact trim/packages so they’re waiting for the next weeks order? Or does it take a couple days for GM to accept and process the order and give any details about TPW?

 

[PaulGA]

My dealer told me on Sunday, they have an allocation for 2 Tahoes (I didn’t ask the specs). (I’ve been very open with our salesman on how I am willing to change my order around if something is on constraint). But he said we have to wait until Friday to see if GM picks up my order and get a TPW? Does that mean the dealership didn’t have allocation for my exact trim/packages so they’re waiting for the next weeks order? Or does it take a couple days for GM to accept and process the order and give any details about TPW?

From what I understand, dealers can only order from Thursday morning through Saturday night. The weekly constraint list comes out Thursday mornings.

 

[Cwestfall4]

From what I understand, dealers can only order from Thursday morning through Saturday night. The weekly constraint list comes out Thursday mornings.

Yeah that’s what I gather too! But once I’m like this sounds simple enough, then it gets tricky. Are constraints and allocations posted for that same week or the following week? So for him to say on Sunday, they have 2 allocations for tahoes, but quote- “friday (the guy who enters the orders) will put everything in and hopefully we will have a production date”. So are the allocations he has from last week or this week? I feel like once I understand the process, nothing happens that way LOL. I’m so confused.. ugh

 

[Z15]

When you place an order with a dealer, the status is 1100, PREIMINARY ORDER ACCEPTED. UNTIL GMAD ACCEPTS the order, it just sits there at 1100. You don't have an order with GM at this point, you only have a dealer requesting an allocation for a slot in the production schedule. Dealers are awarded allocation based on past performance. Your dealer MUST get GM to accept the order and salesman are known to string along customers during this process. When GM accepts the order, (see 2000 below) all the parts are available and will be allocated to your build.

1100 Preliminary Order Accepted. (Needs dealer allocation to move forward)

2000 Order Accepted by GMAD

2500 Order preferenced (“Picked Up”), Sent to Production Control

3000 Order Accepted by Production Control

3100 Order Available to Sequence (now becomes more stable)

3300 Order Selected and scheduled by Assembly Plant (Target Production Week usually available now)

3400 Order broadcasted (in the assembly plant production system), build process is underway and locked in sequence to the end of the line.

3800 Vehicle Produced, it’s come off the production line. VIN now available.

4000 Vehicle Available to Ship

 

[SC2CO_TAHOE]

Once an order moves to code 3000 does anybody have an estimates of the typical timing moving to the later codes? Thx

 

[Z15]

No, its not possible to estimate that. It can be days to weeks depending on many many factors...

 

[SC2CO_TAHOE]

Thx - Overly anxious about the process. Hopefully the production line keeps humming along and it will be produced soon.